Customer Service Administrative Assistant

Location:

Miami, FL, 33125

Posted:

April 22, 2010

Contact this candidate

Resume:

Marline Alfonso

(***)***-

****

Objective Seeking to secure receptionist/administrative position,

offering extensive experience working in a team work

environment demanding strong organizational, technical

and interpersonal skills. I work well with General

Managers and field service personnel providing

administrative assistance in areas of appointment

scheduling, correspondence and expense reports. Highly

organized, able to manage a diversity of high priority

projects in a fast-paced environment. I work well with

others very diverse and willing to learn new skills

everyday.

Professional . Microsoft .

Skills Office Filing/Editing . Outlook Mail

. Microsoft . Typing (55+

Windows wpm) . Customer

. WordPerfect . Microsoft Service Skills

5.1/6.1 Word . Excel

. Telephone . Power Point

Skills Skills

. SuperWrite

(80 wpm)

Employment . Trustworthy, ethical and discrete.

Skills . Committed to superior customer service, and

administrative assistance

. Confident and poised in interactions with

individuals at all levels.

. Detail-oriented and resourceful in completing

projects.

. Able to multi-task effectively

. Manage details of multi-party conference calls

in-house and off-site meetings, and luncheons, travel

arrangements, calendar, agendas, and preparation of

reports.

. Prepare required information forms, and process

important documents.

. Follow instructions well with no supervision.

. Collaborate with printers on the design and

printing of logo changes, letterheads, envelopes, and

presentation folders.

. Handle inventory and requisitioning of supplies.

. Effectively developed telephone communication

skills and consistently met quotas

. Excellent keyboarding and word processing skills

(Type 55+ wpm)

Work History Miami Dade Solid Waste-Administrative

Assistant-01/08-Prsent

Provided administrative support including copying,

faxing, mail handling, and supplies management. Handle

sensitive and confidential information with discretion.

Greeted visitors and accurate respond to their request

and needs.

Wachovia Bank -Branch Teller-11/06-01/08

Responsible for cash control and administrative and

supervisory tasks of the tellers, cross-sell bank

products and services to achieve referral sales goals.

Handle customer inquires. Leadership and motivational

role on the line to direct workflow and sales strategies

to achieve referral .Customer service experience with

demonstrated skills in problem resolution, team building

and leadership.

ETI Financial- Administrative Assistant-05/04-11/06

Greet and assist new hire employees and visitors. Screen

telephone calls and respond to general questions

regarding to departmental training and documentation

compliance. Provide a wide variety of administrative

support to the firm such as filing, recording,

maintaining records & copying varied and confidential

information. Prepare and develop documents such as:

reports and tables, letters, memos, and presentations.

Monitor departmental budget and submit purchase orders.

Monitor departmental training rosters: training history,

qualifications by employee & missing requirements.

Allied Universal Corp-Administrative Assistant-

06/01-05/04

Greet and assist new hire employees and visitors.

Screen telephone calls and respond to general questions