Customer Service Representative
Resume:
Patricia Siler
High Point, NC *7265
Ph: 336-***-****
Email: *******@*****.**.***
QUALIFICATIONS
I have great communication skills, a high level of integrity, and have
always been a very diligent worker. I am a self-starter who works
well with a team or independently. I am a quick study and can multi-
task excellently. I am very detail oriented and can handle all
aspects of implementing new compliance procedures effectively. I
obtain thorough knowledge of local, state, and federal regulations. I
have outstanding knowledge and experience with Microsoft Office;
Access, Excel, PowerPoint, and Word. I can quickly master any new
computer software with ease.
EMPLOYMENT
Regulatory Management Manager/Compliance Officer
Cardinal Health July 2008-Present
. Compliance Officer for Cardinal Pharmaceutical distribution
center in Greensboro, NC
. Manage Compliance of Distribution Center that operates 24/7.
. Liaison between local DEA, FDA, and NC Board of Pharmacy,
Cardinal Corporate QRA and Operations at the distribution
center.
. Complete Quarterly Self Assessments. Participate and lead
Corporate, DEA and FDA audits.
. Train distribution center employees on SOP's and implement new
procedures rolled out by QRA. Certified HAZMAT Trainer.
. Maintain all facility shipping licenses. Knowledge of AS400
system.
. Complete courier terminal audits and visit customers as part of
Know Your Customer program.
. Create and complete Corrective and Preventative Action Plans
(CAPA)
Regulatory Management Advisor
CEVA March 2008-July 2008
. Provide Import/Export Consulting services to customers of a full
service International Freight Forwarder with in-house Customs
Brokerage business.
. File US Customs Binding Rulings for customers.
. Provide import HTSUS classifications as well as ECCN Export
classifications. Make export license determinations.
. Write Import Compliance and CTPAT manuals for customers.
Import/Export Compliance/FTZ Implementation/DEA Compliance
Banner Pharmacaps February 2006- March
2008
. Liaison between all departments within Banner U.S. as well as
Canada, Mexico, India, and Netherlands sites in regards to US
Customs, BIS, FDA, USDA, APHIS, DOT and DEA compliance related
to International shipping; cGMP and HAZMAT Trained. Completed
US Customer Brokers Training and passed US Customs Brokers Exam.
. Wrote Import Compliance manual and implemented import/Export
procedures company-wide. Gained C-TPAT approval and managed C-
TPAT program. Applied for export licenses and USDA Import
Permit Renewals. US agent for Bioterrorism Act.
. Held annual company-wide Import/Export Compliance Training.
Import/Export Compliance/FTZ Implementation/DEA Compliance (Continued)
. Oversaw Customs Brokers; prepared export documentation including
NAFTA Certificates of Origin and SED's. Classify all products
from raw pharmaceutical materials to engineering and IT
equipment. Knowledge of HTSUS as well as ECCN's. Respond to CF-
28, US Customs Request for Information. Monitor Penalty and
liquidation notices. Perform denied parties screening. Monitor
Anti-dumping orders.
. In charge of DEA compliance. Owner of DEA compliance SOP's.
Supervise applications of inventory Quota and amendments.
Oversee security of controlled substance handling and storage.
Manage Controlled Substance Vault Security.
. Manage Foreign Trade Zone program. Oversight of total
implementation of FTZ.
. Familiar with CFR 19 US Customs Reg's, CFR 15 Export
Administration Reg's, and CFR 21 Controlled Substances.
. Attended BIS Export Regulations and How to Implement an Export
compliance Program training as well as, DEA Chemical Industry
Conference.
Import Compliance Specialist
Burlington Industries/International Textile Group October 2004-
February 2006
. Liaison between all points of contact with Burlington, Customs
Brokers, and US Customs; arrange shipment pickup from origin,
customs clearance, through to setting up delivery with domestic
carriers to Burlington or Customer facilities
. Maintain Import logs and documents of all shipments; approve all
Customs Broker charges including ocean freight charges. Perform
100% post entry audits. Approve domestic truck bills.
. In charge of updating import Compliance manual and handled a US
Customs Focused Assessment/Audit. Made requests for Binding
Rulings.
. Maintain Power of Attorney's and Bonds; Submit all new Lines of
Credit and Sight Drafts for Imports and Exports to Treasurers
area for payment.
. Classify all new products and provide classifications to Customs
Brokers and foreign vendors
. Knowledge of INCOTERMS, NMFC #'s, C-TPAT, Country of Origin and
MID rules, new CAFTA program, and new China Bilateral Agreement.
Handle all imports coming into the US and Canada.
Mortgage Customer Service Representative
Bank of America January 2004- October 2004
. Answer questions and resolve issues with every aspect of
servicing mortgages
. Communicate with an assortment of customer, from prime to
premier as well as branch associates.
. Log calls and open work orders for back office fulfillment;
Cross sell relationship deepening products fro BOA
. Coach new hires on taking mortgage calls along with taking
supervisor calls for them
Import Coordinator
Piedmont Customs House Brokers August 2000- January
2004
. File documentation to import goods into the country through US
Customs, knowledge of Customs Rules and Regulations. Renew
Surety Bonds for customers.
. Handle such programs as ACH, Reconciliation, CBTA, FDA, NAFTA,
and Quota/Visa entries. Arrange delivery of goods to exam site
and schedule Custom's examination
. Provide customer service for international cliental
. Daily invoicing, answer multi-line phone, and prioritize
accounts, create spreadsheets and letters according to business
need.
EDUCATION
Forsyth Technical Community College 2008-May 2010
Associates in Global Logistics Technology
Global Logistics Training 2006
US Customs Brokers Training
Randolph Community College 2005
NC Real Estate Brokers License
University of North Caroling at Greensboro 2001-2003
Pursued BS part-time
East Davidson High School 2000
CERTIFICATION
US Customs Brokers License 2008
Certified Novell Networking Admin 1999
Computer Networking
ASSOCIATIONS
VP of Communications 2007-Present
Piedmont Chapter of NC World Trade Association
References available upon request
Contact this candidate