Customer Service Manager
Resume:
Robert A. McGath
Concord, NC ***27
*************@*****.***
CAREER PROFILE
More than 8+ years experience in management, transportation, retail,
supply chain management, and customer service. The ability complete
projects on-time with a team or as an individual. Skilled in the use
of Word, Excel, Power Point, Outlook Express, Mainframe (AS400), TMS
(OTM), Visio, and PC Miler
PROFESSIONAL EXPERIENCE
Custom Logistics, Inc.
Charlotte, NC
06/04-Present
Logistics Coordinator/Business Development
Negotiate Truckload (TL), Intermodal, and LTL rates for multiple customers.
Work with carriers on daily operational issues. Develop, implement, and
manage service process improvement programs. Take lead to customer &
carrier requests, problems, and special needs. Drive profits through
improved operational performance with customers and carriers. Identify and
improve inefficiencies of processes in operations. Mitigate accessorial
charges with TL and Intermodal carriers. Manage multiple customer accounts.
. Negotiated LTL, Truckload, Volume LTL, Ocean, Intermodal, and
Expedite Shipments
Result: Held carriers rate increase per year to 3% yoy for 3yrs
. Monitor carrier operations and carrier development
Result: 97% on time performance and increased carrier pool by 20%
. Negotiated Canadian LTL RFP
. Carrier Development and finding new carriers
. Manage all LTL reconciliations (i.e. class issues, W&I, and incorrect
billing) for Custom Logistics .
Result: Recovered $11,000 from carriers.
Newell Rubbermaid
Huntersville, NC
06/02-03/04
Logistics/Transportation Analyst
Negotiated TL point-to-point rates for multiple division and assisted core
carriers on daily transportation issues. Collaborated with divisions and
LTL carriers to help minimize rate increases. Partnered with divisions and
carriers to expedite and track shipments. Analyzed transportation and
distribution for multiple divisions; advised in choosing low cost carrier.
Prepared reports for multiple divisions on various projects.
. Coordinated all outbound freight for Shur-Line with a transportation
budget of 137 million annually.
. Developed and maintained training manual for centralized planners for
OTM
. Implemented LTL volume rate process for Shur-Line
Result: Annual savings of $100,000.
BANTA FOODS INC
Springfield, MO
10/00-05/02
Logistics Manager/Buyer
Managed all Inbound TL & LTL and expedited freight and analyzed new and
existing lanes for profitability. Problem solves for purchasing department
and vendors transportation issues. Collaborated with buyers and vendors to
decrease order cycle time. Purchased refrigerated, frozen, and dry foods
and maintained stock levels. Scheduled and consolidated purchase orders.
Ensured accuracy of carrier invoices; submitted claims to carriers and
vendors.
. Saved $50,000 by LTL consolidation
. Scheduled backhauls for private fleet and decreased unloaded miles by
10 %
. Increased transportation revenue by 20%
Hardee's
Springfield, Aurora, and Mount Vernon, MO
3/96-1/98
General Manager/Assistant Manager
Managed 15-20 employees and was responsible for entire store. Managed
accounts payable on a daily, weekly, and monthly basis. Ordered and
maintained inventory for the store. Trained all personnel and purchased
products from local and corporate vendors.
. Increased sales by 15 %.
United States Army
Ft. Bragg, NC 1990-93; Ft. Richardson, AK 1993-96
8/89-3/96
Unit Level Communication Technician
Prepared and loaded vehicles for transport. Prepared trained officers and
enlisted personnel on equipment operations. Managed 3-4 people and was
responsible for over $500,000 in communication equipment. Received,
maintained, and distributed all secret information for company.
. Received several medals for distinguished service including
Humanitarian Service Medal for Hurricane Andrew.
EDUCATION
BS -Marketing\Logistics 12/01
Missouri State University, Springfield, MO
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