Engineer Manager

Chris Graham

**** ****** ***. ***** ***, PA *****

(h) 412-***-**** * (c) 412-***-****

********@*******.***

Professional Work Experience

Oct 2006 - Present PNC Bank Pittsburgh,

PA

Senior UNIX Administrator

1. As a Midrange System Support Engineer, responsible for the day-to-day

support and operation of 80 Sun servers and 13 RedHat Linux servers

hosting mission/business critical applications.

1. Responsible for platform design, capacity planning, software and

hardware installation, problem resolution, file system configuration,

connection and configuration of direct attach storage devices,

networking, user account maintenance, patch management, communication to

SAN environment involving multipathing, and security audits.

1. Perform security audits involving running ESM software against the

servers, resolving any red flags that were presented including, but not

limited to, data storage security, network security, and user security.

1. Built a DR server for a critical application server. Built Oracle

database and financial application servers on Solaris and Lniux

platforms. Implemented hardening documentation in accordance with PNC

standards. Wrote technical documents on installation and configuration

procedures.

1. Provide on-call and after-hours support. Regularly worked extra hours to

ensure seamless system operation.

1. Technologies used: Solaris 9/10, Solaris Containers, ZFS File System

Management, Veritas Volume Manager, Solaris Volume Manager, Veritas File

System, Sun Cluster Software, Solstice Disk Suite, DNS, LDAP, TCP/IP,

Sendmail, RedHat Linux 4u7, 5u2, IPMP, ksh Shell scripting, RBAC, SAN

connectivity, Networking, Digi out-of-band connection

Mar 1995 - Oct 2006 Sun Microsystems Reston,

VA

System Support Engineer

Project: Department of Defense (Feb 2005 - Oct 2006)

1. Dedicated on site engineer to the Department of Defense.

1. Responsibilities were for operation and maintenance for a mission

critical server room.

1. Supported high-end Sun servers in a SAN environment and communication to

third party storage.

1. Technologies used: Solaris 8/9/10, Veritas Volume Manager, Solaris

Volume Manager, Veritas File System, Sun Cluster Software, SAN

connectivity, TCP/IP with IPMP and Shell scripting

Project: America Online (2001 - 2005)

5. Dedicated on site engineer to America Online.

5. Responsibilities included support and maintenance of all Sun servers

across three different data centers.

5. These servers were the primary mail servers, mail attachment servers,

and streaming audio servers.

5. Support included the installation and configuration of mid-range

servers, networking, user administration, Solaris and Veritas upgrades,

and first level end user support.

5. Technologies used: Solaris 2.6/7/8, Veritas Volume Manager, Solstice

Disk Suite, Veritas File System, TCP/IP, IPMP, Out-of-band connectivity

and Sun Cluster Software

DC General Territory (1995 - 2001)

1. Support Engineer for the Washington, DC, Virginia, Maryland general

territory.

1. Supported various Sun customers throughout the area performing Tier 1

assistance.

1. Primary responsibility was resolution of customer issues which would

involve anything from network, storage, or operating system.

Technologies used: Solaris 2.6/7, IPMP, Solstice Disk Suite

Awards and Certifications

1. Certified Solaris Administrator

1. Outstanding Performance Award 5 times with PNC

1. Employee of the Month September 2005 with Sun Microsystems

Education

1990 - Waynesburg University, BSBA

Hardware

1. Sun Fire and Sun Enterprise entry, mid-range, and high-end servers,

Series M, and Netra servers, Sun StorEdge array products

1. HP DL3xx, DL5xx

1. Dell 2950

1. Compaq

Security Clearance

TS/SCI with lifescope polygraph (inactive as of 2007)

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