Technical Writer Project

Jeff Forlenza

PO Box ***

Alameda, CA *****

****.********@*****.***

510-***-****

Career Objective

A Senior Technical Writer position that utilizes my

experience and strengths to publish high-quality

documentation.

Summary of Qualifications

. Over ten years of technical writing experience.

. A strong understanding of semiconductor-fabrication

technologies.

. Solid grasp of data networking and telecommunication concepts.

. Hands-on proficiency with enterprise software solutions.

. Excellent editing and proofreading skills.

Software Proficiency

Acrobat Professional RoboHelp

Flare SnagIt

FrameMaker Visio

PowerPoint WebWorks

Project Word

Professional Experience

Lyris Technologies, Emeryville, CA

September, 2009 - February 2010

Senior Technical Writer

Using Word and Flare, I wrote and edited user documentation and online Help

systems for this Internet marketing company. Using PowerPoint, I created

several presentations illustrating documentation goals and milestones.

Data911 Systems, Alameda, CA

March, 2006 - June, 2008

Senior Technical Writer

Using Acrobat, FrameMaker, and WebWorks, I wrote user manuals, API

reference guides, technical notes, and context-sensitive Windows Help

pertaining to enterprise software solutions. Using Visio, I created

conceptual diagrams illustrating key points in the documents. Using SnagIt,

I changed or added new GUI screen captures to the documentation.

Dolby Laboratories, San Francisco, CA

June, 2005 - Jan, 2006

Technical Writer

Using Acrobat, FrameMaker, and Word, I wrote test procedures to ensure that

digital video products comply with licensing requirements to use Dolby

Digital encoding and decoding. Conducted interviews with SMEs to determine

the accuracy of the test procedures.

Zhone Technologies, Oakland, CA

June, 2000 - July, 2004

Senior Technical Writer

Using Acrobat, FrameMaker, and WebWorks, I wrote HW and SW get started

guides, user manuals, reference guides, and context-sensitive Windows Help

for a range of telecom/networking devices including Customer Premises

Equipment (CPE), Line Concentrators, Multiplexers, Routers, and Switches.

Using FrameMaker's graphics tools, I created conceptual diagrams

illustrating key points in documents.

Open Telephone Networks, Berkeley, CA

Dec, 1999 - May, 2000

Technical Writer

Using Acrobat and FrameMaker, I wrote TL1 and GUI-based installation

guides, user manuals, system administration guides, and API reference

guides related to OSS Switch transactions. Gave classes on FrameMaker and

Acrobat to engineers.

Coastcom, Alameda, CA

Feb, 1998 - Nov, 1999

Technical Writer

Using Word and RoboHelp, I wrote and edited end-user documentation,

Internet content, and Windows Help pertaining to telecom/networking

equipment. Created templates for all technical documents. Created and

maintained a Technical Publications style guide.

Novellus Systems, San Jose, CA July,

1997 - Feb, 1998

Technical Writer

Using Acrobat and FrameMaker, I wrote, and edited user manuals pertaining

to semiconductor capital equipment. Tested documentation with customers and

internal staff and incorporated feedback. Using Project, I managed several

projects simultaneously.

Mattson Technology, Fremont, CA

Nov, 1995 - Jun, 1997

Technical Writer

Using Acrobat and FrameMaker, I wrote and edited get started guides,

installation guides, user manuals, and reference guides pertaining to

semiconductor-fabrication equipment. As part of a Continuous Improvement

Program, I created and maintained customer-specific standards and

practices.

Education

Bachelor of Arts, English, University of California at

Berkeley

Telecom/Data Networking Certificate, UC Berkeley Extension

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