Customer Service Sales Representative

M ARTIN MASON JR

*** ***** **** **, **** Longmeadow, MA 01028

(C) 413-***-****

E-mail: *************@*****.***

OBJECTIVE

A Desktop technician position using education, certification, and practice in computer services

and client support.

EDUCATION

Holyoke Community College, Holyoke MA 2010

Computer Information Security and Assurance Option

Springfield Technical Community College, Springfield MA 2008

Certificate: PC/Network Technician for A+ and MCDST

Course included:

• Computer Hardware and Operating Systems Fundamentals

• Basic Computer Maintenance

• Advanced Hardware and Troubleshooting

• Microsoft Desktop

• Support Technician/Preventative Maintenance and Safety

SUMMARY OF QUALIFICATIONS

• Knowledge of PC setup and installation

• Well-versed with peripherals

• Data entry and file updating

• Experienced in system-operations training

• Customer service

• A+ Certification (601-essentials)

EMPLOYMENT

Staples, East Longmeadow 02/2010

Easy Technician

• Technology associates are primarily responsible for providing customer service, consistent

with our Easy Sales and Service standards. These associates are selling products and services

to our customers offering a total solution to meet their needs.

• Determine and demonstrate understanding of customer’s needs. Performing basic and

advanced technical system diagnostics and upgrades on customers’ technology, including

memory installation, modem & hard drive installations, software installations and PC tune-

ups.

• Perform other related job duties as assigned by store management.

AT&T, Springfield MA 2008-2009

Retail Sales Representative

• Customer service provided using windows XP (MSOutlook).

• Meet sales objectives for wireless phones, services and accessories.

• Handle all administrative aspects of the sale including: completing customer contracts,

warranties, pulling products from inventory, accepting customer payments and filing

completed orders.

• Continuously updated knowledge of new wireless products, accessories, pricing plans,

promotions, and service features.

• Handled blackberry products and setup custom features for commercial customers.

• Provide critical market feedback to the store.

Whaley Computer, Southwick, MA 2007

Server Assembler

• Working with Dell Servers, rewiring motherboards and loading custom programs.

• Followed specific contractor schematics.

Precision Camera, Enfield, CT 2006

Camera Repair Technician

• Trained in digital camera repair for Kodak and Sony Department.

• Performed 90-day warranty repair / Factory authorized.

Best Buy, Enfield, CT 2005-2006

Customer Service/Support

• Responsible for the sale and service of cell phones and related products.

• Knowledge of AT&T, Verizon, T-Mobile products and services.

• Performed weekly inventory counts.

Verizon Wireless, Springfield, MA 2003-2004

Sales Representative/Customer Support

• Met monthly sales goals up to10 lines a day and 200 lines a month at peak times.

• Demonstrated phones features and services to clients.

• Proficient with Blackberry products and other PDA phones.

• Configured custom features for businesses.

United States Marine Corps, Camp Lejeune, NC 1992-1993

Motor Transport Division/ Honorable Discharge.

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