Customer Service Sales
Resume:
Jason Cortinas
*** * ******** **, ****** TX *****
********@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile More than 12 years' successful experience in
customer service and support with recognized
strengths in account maintenance, problem-solving
and trouble-shooting, sales staff support, and
planning/implementing proactive procedures and
systems to avoid problems in the first place.
Possess solid computer skills with basic IT
knowledge i.e TCPIP/PCL/SMB
Excellent working knowledge using both windows XP
and Vista along with basic knowledge of micro soft
office.
Ability to train, motivate, and supervise customer
service employees.
A team player, acknowledged as "Total Quality
Customer Service Professional."
Implementation of customer service skills obtained
through years of experience in the copier industry
as a field technician.
Synopsis of Improved customer service methods for associate
Achievements customer service reps.
Lead team in customer accommodations.
Proactive planning to increase productivity
Created customer satisfaction survey, drastically
reducing potential problems.
Employment Xerox Corporation Austin TX 2009
Customer Service Representative
Work with state contracts such as DHHS.
Support customer networks, install IT
functions, map machines to network, set
network protocols and perform IT admin
when needed.
Quickly and effectively solve customer
challenges.
Maintain quality control/satisfaction
records, constantly seeking new ways to
improve customer service.
Copier Sales/Service Industry Austin TX 2002-200
8
Field Service Technician
Worked with customer to resolve functional
problems.
Certified on several lines of products
ranging from Kyocera Mita, Xerox, Ricoh,
Savin, Konica and Sharp multifunction
machines.
Received award from customers for
outstanding customer service on many
occasions over my career.
Maintained a territory, self managed, kept
complete and accurate car stock.
Education South West Institute of Technology 1997-199
Austin TX 9
Associate of Applied Science: Electronics
References Furnished Upon Request
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