Customer Service High School

Jack H. Lai

Cell 856-***-**** *** Van Buren Road, #3

*********@*****.*** Voorhees, NJ 08043

SKILLS and STRENGTHS

• A+ certified.

• Proficient with Windows operating systems and troubleshooting hardware/software problems.

• Knowledge of basic computer networking.

• Strong analytical and quantitative skills.

• Strong customer service skills.

• Team-oriented, highly motivated and detail-oriented.

EXPERIENCE

Kelly Services at CTB/McGraw-Hill, Delran, NJ 5/07 – 4/09

Test Evaluator

• Evaluated open-ended responses to standardized state tests in writing and

mathematics given to public school students of different grades.

• Scored tests according to guidelines established by the different state agencies to

determine the proficiency level of the students.

• Completed all scoring projects at or above the required accuracy rate and within the

necessary timeframe.

Sylvan Learning Center, Philadelphia, PA 10/06 – 3/07

Instructor

• Taught remedial and enrichment math and reading skills at the elementary,

middle and high school grade levels.

• Tutored students in a structured program with a student/teacher ratio of 3 to 1.

• Divided time among the students with individualized lesson plans.

Accel Academy, Melrose Park, PA 9/06 – 1/07

Teacher

• Taught an enrichment course in algebra to a small class of students of varying

grade levels.

• Course material was supplemental to their regular math schoolwork.

School District of Philadelphia, Philadelphia, PA

Mathematics Teacher 11/04 – 4/05

• Taught high school algebra and geometry.

• Planned daily lessons according to the public school curriculum.

• Provided individualized lessons and assessments for those needing special help.

• Tutored students during after school hours.

Substitute Teacher 11/03 – 10/04

• Taught at different public schools in grades from kindergarten to high school

for temporary periods.

• Prepared lesson plans for each class according to grade levels.

Quick Courier Service, Plymouth Meeting, PA 10/01 – 6/03

Courier

• Delivered daily scheduled inter-office mail and packages between offices in

and outside Philadelphia.

• Completed daily bank routes by picking up bank transactions and mail, and

delivering to the processing center.

• Also completed on-demand deliveries throughout the tri-state area.

Staples Inc., Philadelphia, PA

Lead Merchandiser 3/99 – 2/01

• Audited and ordered office supplies for the retail branch.

• Received, unpacked and checked in merchandise against the invoice.

• Provided customers with any assistance and resolved any problems they may have.

• Contributed to the success of the branch by consistently having sales in the top

10 percent out of all stores in the region.

• Advised other merchandisers on their daily functions.

Merchandiser 4/95 – 2/99

• Provided helpful customer service.

• Performed cashier functions and copy center functions such as making copy

orders, laminating and book-binding.

• Maintained proper pricing and level of products throughout the store.

EDUCATION

A+ Certification

Eastern University, St. Davids, PA

18 graduate credits in secondary education.

(Pursued a teaching certificate in a work/study program. One course short of completion.)

Temple University, Philadelphia, PA

BA, Mathematics

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