Human Resources Training

Jeanne Harris

***** ******* **. ***. *** Gaithersburg, MD 20877 Ph: 516-***-****

*************@***.***

OBJECTIVE:

To obtain a position that will enable me to build on my knowledge and

experience in the human resources field and continue to grow in the HR

profession.

WORK EXPERIENCE:

United Communications Group, Gaithersburg, MD July 2007- Present

Human Resource Development Specialist/HRIS Specialist

. Work with managers across five of UCG's divisions to develop job

responsibilities and competencies for all jobs within those divisions,

as well as to develop job responsibilities and competencies for new

jobs.

. Ensure that all divisions have competency based performance

management and recruitment/hiring systems in place by developing a

Behavioral-Competency-based interview training program and training

and counseling managers on conducting competency-based job interviews.

. Work with hiring managers to ensure job postings accurately reflect

key job responsibilities and core competencies for open positions.

. Post jobs and conduct background checks; check employee references;

serve as point-of-contact for applicants who have questions regarding

open positions.

. Manages and coordinates web-based training programs- assigns courses,

tracks completion of courses, completes certification of training

classes for employees.

. Manages and coordinates instructor-led training programs

. Serve as system administrator for UCG's web-based Performance

Management system.

. Conduct Performance Management system training with employees and

managers in all divisions.

. Counsels managers on writing effective performance appraisals.

. Developed an Affirmative Action training program for all hiring

managers in two of UCG's divisions and trained managers to ensure

compliance with our newly developed affirmative action plan.

. Conduct annual Employee Engagement surveys and work with the VP of HR

to develop and implement interventions based on the results of the

survey.

. Working closely with the VP of HR, designed, developed, and assisted

with the delivery of two Leadership seminars for managers at UCG.

. Conduct new hire orientations and process new hire paperwork; enter

new hires into e-verify to ensure employment eligibility

. Facilitate UCG's on-boarding program, meeting with new hires after 30

and 60 days to ensure 30- and 60-day objectives are set, as well as

following up with new hires to ensure their successful orientation to

the company.

. Perform HRIS duties such as running queries and data entry, creating

organization charts, and monthly reporting.

. Manage employee transportation program.

. Obtained certification as a DISC trainer (November 2007).

. Ensure compliance with federal and state labor laws and regulations

(e.g., EEO, FLSA, ADA, FMLA) and experienced working with Affirmative

Action Plans.

. Provide administrative support for the VP of HR.

CA, Inc. (formerly known as Computer Associates), Islandia, NY

August 2006-June 2007

Human Resource Associate

. Support strategic change within the organization by designing and

developing training programs for company-wide use to enhance

performance of CA's Core Value role behaviors:

o Teamwork Toolkit

o Process Quality Improvement

o Performance Value

. Create a functional Human Resources competency model to help determine

employee development needs and identify supporting training courses to

address those needs

. Co-design 360 Feedback Guidebook for employees and training guide for

facilitator to support implementation of 360 initiatives

. Support colleagues in preparation for leadership off-sites and focus

groups to analyze Employee Opinion Survey responses determine

development areas

. Support and re-design of the performance management website to achieve

greater functionality and ease of use

. Conduct research on current theories and best practice and apply

knowledge and theory to initiatives, leveraging information for

business results (i.e., mentoring, employee engagement and

satisfaction, rewards and recognition)

. Assist efforts of employees to leverage information gained in training

by regularly creating and distributing course updates

. Attended a Competency Model workshop facilitated by an outside

consultant to hone skills for additional support and influence in key

department initiatives

J.P. Florimar, Inc., Valley Stream, N.Y. September 2002-July 2006

Administrative Assistant, Recruiting Coordinator

Administrative responsibilities:

. Provided administrative support to various levels of management,

including the President and Senior Management team

. Answered and screened incoming telephone calls and direct calls to the

appropriate staff members

. Composed and typed routine correspondence

. Created and modified reports and spreadsheets using Word and Excel;

prepared and modified presentations using Powerpoint

. Performed general administrative duties: photocopying, faxing, filing;

maintained hard and electronic filing systems

. Coordinated arrangements for department meetings and company events

. Handled incoming and outgoing mail and overnight delivery packages

. Coordinated travel arrangements and reservations

. Recorded and transcribed meeting minutes

. Greeted and directed visitors in a respectful and professional manner

Recruiting responsibilities:

. Posted open positions on job boards

. Searched internal and external resume databases for qualified

candidates and contacted possible candidates to conduct a pre-

screening interview

. Recommended candidates to hiring managers; scheduled candidate

interviews for hiring managers

. Conducted employment verifications and reference checks

. Conducted background investigations

. Composed offer letters and forwarded to candidates

EDUCATION:

M.A. Industrial/Organizational Psychology B.A.

Psychology

Hofstra University, Hempstead, NY Queens

College, Flushing, NY

Graduated: May 2007

Graduated: July 2005

GPA: 3.97, With Distinction

GPA: 3.99, Summa Cum Laude

Professional Awards & Affiliations

Phi Beta Kappa May

2006

Arthur A. Witkin Award for Excellence in I/O Psychology

June 2005

Member of Academic Policy and Curriculum Committee, Oueens College

Sept 2004-

May 2005

Psi Chi, Psychology Honor Society

May 2004-Present

ADDITIONAL SKILLS:

. Proficient in MS Office applications (MS Word, Excel, Powerpoint)

. Proficient with Groteapproach (web-based performance management tool)

. Proficient with SPSS

. Experienced with HRIS systems: HR Perspective and Ceridian HR/Payroll

systems. Some experience with SAP

. Experienced with online meeting software, such as Go-To Meeting

. Experienced with applicant tracking systems: OpenHire, Ceridian

. Experienced with Microsoft Visio, Adobe Photoshop, Time Matters, Corel

WordPerfect

. Experienced with web-based survey tools, including SurveyMonkey and

Zoomerang

References furnished upon request.

Contact this candidate