Sales Maintenance

KRUNAL SHAH

***/* ****** ***

Horsham, PA*****

215-***-****

*********@*****.***

OBJECTIVE:

I am seeking a position within your organization where I can offer my skills to improve the

overall technical effeciency. I am working with ESI since Octomber 2009.

SUMMARY:

• 14 years of work experience in computer hardware, network, installation, configuration,

assembling, maintenance, repairing and troubleshooting.

• Ο peration experience for office support which includes a collection of Maintenance

Contracts and Customer Satisfaction support.

• Roles include Computer field support and technical team lead.

• Extensive and inside working knowledge in major brands like IBM, Compaq, HP, ACER

and custom Computers. Works including assembling and disassembly of pc parts.

• Excellent teamwork skills, easy to get along with and have commitment to finalize project

• Strong verbal and written communication skills include ability to describe technical

concepts for non-technical end users.

TECHNICAL PROFICIENCY:

Operating Systems Installation, and modifications for Microsft DOS, Windows 9x, XP,

VISTA, and Server NT to 2008.

Preventive Maintenance: Installing Antivirus programs, removing virus, registry modifications,

and routine backup and maintenances on desktops and servers.

Networking : Installing and troubleshooting wired and wireless networks which

includes modifying tcp/ip and or dns on local and domain networks.

PROFESSIONAL EXPERIENCE:

MAXIMA TRADERS JAN-1996 TO March 2009

• Classified & diagnosed problems and decided on troubleshooting action plan.

• Installed various software on computer and ensured that they were network

compatible.

• Provided technical support to customers for various hardware & software.

• Successfully developed sourcing & purchasing resources for products to reduce

costs.

• Analyzed requirements of the company and suggested various solutions.

• Differentiated the technical advantages of products and complete market analysis

for sales & marketing staff.

• Conducted on-job training for sales/marketing staff regarding technical matters.

• Maintained inventory for Computers, Accessories & Peripherals.

• Troubleshoot network problems.

• Handling the annual malignance contract of the company.

• Handling the team of the engineers & give they plan for the day.

• Conducted on-job training for the new technical support employee of the company

regarding troubleshooting various problems related to personal computers &

networks.

• Assemble and repair computer within workshop.

• Installation and configuration various software on new computers.

• Troubleshoot problems including virus infections and improving the system

performance.

• Provide updates of job status, reporting job completion and accounts for parts used

for incoicing and inventory.

• Provide tech support to clients for various hardware / software on phone as well as

in person.

• Performed regular maintenance and upgrades of hardware, software's & network.

• Create & configure network both server based & peer based as per clients

requirements.

• Troubleshoot network problems.

• EDUCATION, TRAINING & PROFESSIONAL CERTIFICATION

• Degree in Commerce.(Gujarat University, Gujarat, INDIA)

• M.C.S.E (Microsoft certified system engineer)

• Support training on Major Operating System such as NetWare 4.1, Windows 9x

and Windows NT4.0.

• Training in Computer Hardware Technology (A+ Certification Equivalent)

• Computer Fundamentals (win95/win98/xp/server2003)

• Network Configuration & Maintenance.

• CCNA(going to pursue)

• A+(going to pursue)

Contact this candidate