Ahmed Metwally

**A Rhobella Dr. 845-***-****

Poughkeepsie, NY 12603 abmxf3@r.postjobfree.com

OBJECTIVE

Seeking a position in the computer industry.

TECHNICAL QUALIFICATIONS

. Well-qualified Computer technician with over a year experience working

with state-of-the-art Lenovo and Windows technologies.

. Led technical projects, to update software and hardware for over 200

users.

. Proficient with HTML, MS Office, Lotus Notes and all Windows programs.

. Outstanding communication, organizational and project management

skills.

. Dedicated to providing a high level of professional, reliable,

customer service.

. Observant in reporting unusual circumstances in the field to

management.

EDUCATION

Farmingdale State College, Farmingdale, NY

Bachelor of Business, May 2011

Major: Computer Information Systems

Marist College, Poughkeepsie, NY

Major: Information Technology and Systems, Concentration in Systems

RELEVANT COURSEWORK

Programming with Java Web Programming I

Visual Basic Information Systems Concepts

Data Communication Principles of Macroeconomics

TECHNICAL EXPERIENCE

Epicor CRS Software, Newburgh, NY

2009 - 2010

www.epicor.com

Helpdesk Analyst

Responsible for the technical troubleshooting of the software, in-store

networks and hardware. Answered procedural questions regarding the use of

the retail software.

Marist College Information Technology, Poughkeepsie, NY

2008 - 2009

www.marist.edu/it/desktop/

Desktop Computer Technician

Maintained and supported over 1600 Lenovo computers for the full-time

faculty, staff, computer labs and classrooms for the College. Support was

also provided to both the Fishkill and Goshen off-site locations. Assisted

in moving and setting up computers, filing out inventory firms,

troubleshooting problems, responsible for software service and hardware

diagnosis of machines on campus.

EMPLOYMENT

Waiter /Host Osho Japanese Steakhouse, Poughkeepsie,

NY (2005 to 2009)

Cashier, Sunoco Gasstation Hopewell Junction,

NY (2005-2006)

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