Customer Service Information Technology
Resume:
Ahmed Metwally
**A Rhobella Dr. 845-***-****
Poughkeepsie, NY 12603 ****@*****.***
OBJECTIVE
Seeking a position in the computer industry.
TECHNICAL QUALIFICATIONS
. Well-qualified Computer technician with over a year experience working
with state-of-the-art Lenovo and Windows technologies.
. Led technical projects, to update software and hardware for over 200
users.
. Proficient with HTML, MS Office, Lotus Notes and all Windows programs.
. Outstanding communication, organizational and project management
skills.
. Dedicated to providing a high level of professional, reliable,
customer service.
. Observant in reporting unusual circumstances in the field to
management.
EDUCATION
Farmingdale State College, Farmingdale, NY
Bachelor of Business, May 2011
Major: Computer Information Systems
Marist College, Poughkeepsie, NY
Major: Information Technology and Systems, Concentration in Systems
RELEVANT COURSEWORK
Programming with Java Web Programming I
Visual Basic Information Systems Concepts
Data Communication Principles of Macroeconomics
TECHNICAL EXPERIENCE
Epicor CRS Software, Newburgh, NY
2009 - 2010
www.epicor.com
Helpdesk Analyst
Responsible for the technical troubleshooting of the software, in-store
networks and hardware. Answered procedural questions regarding the use of
the retail software.
Marist College Information Technology, Poughkeepsie, NY
2008 - 2009
www.marist.edu/it/desktop/
Desktop Computer Technician
Maintained and supported over 1600 Lenovo computers for the full-time
faculty, staff, computer labs and classrooms for the College. Support was
also provided to both the Fishkill and Goshen off-site locations. Assisted
in moving and setting up computers, filing out inventory firms,
troubleshooting problems, responsible for software service and hardware
diagnosis of machines on campus.
EMPLOYMENT
Waiter /Host Osho Japanese Steakhouse, Poughkeepsie,
NY (2005 to 2009)
Cashier, Sunoco Gasstation Hopewell Junction,
NY (2005-2006)
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