Engineer Technical Support

John Masters

**** **-*/* *** NW, APT *-***

Rochester, MN 55901

Home 507-***-**** ********@*****.***

OBJECTIVE

Entry level software development in the Southeastern Minnesota area to

include the Twin Cities.

PROFILE

IT graduate with project management experience, specializing in web and

database design and development.

. Proven effective project and people manager.

. Motivated problem solver.

. Advanced troubleshooting methodologies skills used to isolate causes

of

computer system problems and electronic device problems.

. Multi-lingual: Fluent in English and Korean.

SUMMARY OF SKILLS

. Skills/Languages: HTML, XML, Java, SQL, C++, .NET, CL, JCL, RPG.

. Databases: Relational databases, SQL Server, Access, DB2.

. Software: Object Oriented Analysis, Design, Programming, Testing.

. Platforms: Windows NT/2000/XP, Windows Vista/XP/98/95, Linux,

OS/400.

. Applications: Microsoft Office, Microsoft Project, FrontPage, Lotus

SmartSuite,

Eclipse, Bloodshed.

. Licenses: EMT-Basic, National Registry of Emergency Medical

Technicians,

Wisconsin, 2006 to 2009.

EXPERIENCE

US Army, Fort McCoy, WI

Staff Sergeant in charge of clinical operations, September 2004 - August

2009

. Led communications and operational security implementations for the

clinic.

. Developed, tested, and implemented mission critical database systems

throughout

the organization.

. Reported to higher echelons functional analysis reports on a daily

basis.

. Taught staff the skills and processes needed to work with the

relational AHLTA,

CHCS1, MODS and MEDPROS databases.

. Performed 5 ancillary duties that included Fire Marshal, Safety,

Security, Supplies

and Biohazard maintenance.

. Managed a staff of 45 military and civilians.

CIBER, IBM, Rochester, MN

iSeries Engineer, January 2002 - September 2004

. Helped design, configure and create Service Oriented Architecture (SOA)

solutions on the IBM iSeries, z/OS and AS/400 platforms.

. Performed forensic analysis on main storage dumps and initiated

disaster

recovery solutions.

. Recovered problematic production mainframes ranging from errors to

total

system crashes in what is considered one of the most difficult

technical support

queues at IBM Rochester.

. Developed technical support skills and problem solving skills to the

point of being one of the leading call takers and problem solvers in

the Vertical Microcode technical support queue.

. Implemented software changes with the customers to improve

functionality and prevent system down time. Responsible for a worldwide

customer base.

Pace/Infocure/Vitalworks, Rochester, MN

Hardware Engineer, January 1998 - January 2002

. Provided hardware and software support for over 350 clinics and

hospitals around

the country.

. Ensured billing, accounting, and networking were working on a daily

basis.

. Installed RISC iSeries mainframes in 35 clinics all over the country.

. Helped implement and maintain billing systems for numerous medical

organizations.

. Performed operating system upgrades at 45 different clinics and

hospitals all over

the country.

EDUCATION

University of Phoenix

B.S., Software Engineering, June 2009

Rochester Community and Technical College

A.A., General Studies, January 1993

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