Customer Service Manager

Amish Shah

** ********* **** ******, ** ***** . 908-***-**** .

********@*****.***

OBJECTIVE: To seek a position in an industry which will allow me to utilize my

previous experience, and strong interpersonal skills while providing

professional growth and experience

RELEVANT

EXPERIENCE: Coleman Research Group, New York, NY

05/2008 - 11/2008 Data Analyst

Compared client data against submitted information; controlled for

accuracy and completeness

Responsible for extracting and reporting relevant entries within

proprietary software database

Ensured integrity of data by cross-referencing information across

multiple databases

Monitored and assisted with ad hoc database operations and projects

Support team members to reviewing all new Executive Forum Member

profiles for accuracy, completeness and extract any additional

information as needed

05/2003 - 10/2005 Columbia Bank, South Plainfield, NJ

Supervisor

Served as first point of contact for clients; provided information

regarding other services and reconciliation inquiries

Entrusted with handling safe deposit, vault access, ATM, bonds/coupons,

and night-drop activities

"Teller of the Month" in July 2006 and May 2005 for demonstrated

excellence in customer service

Trained and mentored three new hires, all of whom continue to work and

excel in their positions

Received training in courses covering banking operations, security,

teller equipment, and regulations

06/2000 - 08/2002 Somerset Valley Bank, Bridgewater, NJ

Head Teller

Collaborated with team members and branch manager to execute daily

transaction goals

Aided clients in creating solutions for their financial needs by

identifying products and services

Directed customers to the appropriate departments within the branch

Accurately processed financial transactions in excess of $100,000 for

account holders

Effectively resolved client issues and escalated more complex processes

to management

EDUCATION: Rutgers University, New Brunswick, NJ

Bachelor of Arts in Economics, October 2009

Earned Dean's List Honor for Spring and Fall 2006 Semesters

PERSONAL Maxx Entertainment

VENTURES: Owner, Founder

Manage and operate entertainment company of 4 people with continuous

annual profits

Budget and maintain costs through forecasting revenue, financing

activities, and operating expenses

Plan and host once in a lifetime occasions, corporate events, and social

events

Develop marketing campaigns to increase the visibility of the business

by analyzing market demographics, defining target markets, and

determining advertising options

Oversee all day-to-day operations; contract negotiations,

receivables/payables, and meetings

LEADERSHIP: Alpha Kappa Psi, The Professional Business Fraternity

02/2007 - 10/2009 New Member Development, Pledge Class Social Committee Chair

Encouraged personal development by coordinating professional, community,

and social events

Motivated potential members to foster teamwork, professionalism, and

leadership

Led pledge class in raising over $4,000 in two days to support the

fraternity's chapter

Conducted interviewing, networking, public speaking and proper etiquette

workshops

SKILLS: Technical: Microsoft PowerPoint, Excel, Word, Outlook, Adobe Photoshop,

Internet Explorer, QuickBooks

Languages: English, Gujrati, Hindi, Spanish

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