Manager Engineer

William "Bill" Cook

*** * ******* ** #*** Allen, TX 75002 ********@************.*** Home:

972-***-**** Cell: 972-***-****

Summary of Qualifications

Highly motivated computer customer support specialist with effective

leadership skills and a history of achievement demonstrating proficiency in

the following areas:

Windows XP Windows Vista Windows Server 2003 Backup

and Recovery Printer maintenance Linksys Router configuration Office

2003/2007 Remote desktop support Symantec Ghost Suite

Cell Phone support Microsoft Exchange Active

Directory

. Configure Windows 2003 server and Windows XP/Vista workstations for an

office of 5 to 25 computer users. Install Cat5/Cat3 wiring with ISP,

router, access points and switches. Configure printers' scanners and

plotters.

. Maintain the WAN/VPN between 12 regional and worksite offices with the

corporate office.

. Initiate and installed a backup and recovery system used in the remote

offices where I trained and managed the backup operators, stopping the

problem of data loss.

. Exceptional written and verbal communication with proven documentation

skills.

. A relationship builder with the ability to defuse a volatile situation

with a strong problem-solving nature, with key characteristics of

consistency, integrity and reliability.

Professional Experience

Vanir Construction Management - Sacramento

Desktop / Network Support Specialist 2/2000 - 2/2009

I designed, built and deployed Windows 2003 servers to function in a

workgroup environment or single server networks. These were located in 5

regional offices and 12 work sites with approximately 95 users. I

configured and maintained a library of computer workstation images used for

cloning. I was responsible for help desk operations; email support, network

connection, user profiles, printing, software problems and hardware issues.

I was also responsible to maintain in good operating status all the

peripherals that comprise a network, including but not limited to routers,

printers, scanners, copiers and plotters. I designed and implemented a

backup strategy that was used in our remote offices. I trained and

supervised the backup operators at these sites. I was responsible for the

training conferences in all areas of set up and tear down with all the

audio visual, computer, power point presentations and overall production

for the conferences. I also supported all our cell phone users operating

Blackberry and Motorola Q's.

William "Bill" Cook Page 2

R.P. Richards Mechanical Contractor - Goleta, CA 7/1995 - 11/1999

MIS Manager

I was responsible for analyzing, researching and upgrading a computer

network for a multimillion dollar Mechanical Contractor. I supported 80

users in the Windows NT/Citrix Winframe environment. I was responsible for

upgrades and maintenance of all workstations and servers. Email, data

integrity and disaster recovery are systems that I put in place.

Computer Sciences Corporation - Los Angeles, CA 8/1993 - 6/1995

Communications Engineer

Network support, handled Microsoft Mail and Help Desk support for over 400

users. Install, configure, test, troubleshoot, and evaluate network and

computer hardware and software. I performed network system backup and

recovery operations, provided documentation. The Ethernet LAN/WAN consisted

of 17 Windows NTAS/LAN Manager 2.2 file servers, MS SQL Server, PC,

Macintosh and Sun Sparc workstations spread across two operating locations

connected via T1 link and remote sites connected via frame relay.

Mission Research Corporation, Santa Barbara, CA 9/1987 - 5/1993

Assistant Data Processing Manager

My role as a computer operator of a VAX/VMS and Elxsis/Ultrex environment,

I had responsibility to maintain data integrity and disaster recovery. I

was responsible for the programming that monitored the computer usage and

billed the contracts for computer time and storage. These programs were

written in FORTRAN and COBOL. Because my job required I be exposed to

sensitive military data, I had a DOD secret clearance (currently inactive).

In addition I installed and managed a 5-station Novell network and

maintained the integrity of an 85 user RS232 terminal network.

Education

Bachelor of Arts in Mathematics

California State University at Long Beach

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