Manager Customer Service
Resume:
John Houlihan-Mockoski
*******@*******.***
Summary A senior plant/operations manager experienced in all aspects of
managing an autonomous facility. Recognized as a
motivational leader facilitating and managing change
within the organization with proven skills in business
planning control systems, lean manufacturing and project
management.
( Strategic Planning ( Value Stream Mapping ( P & L Management
( Cost Accounting ( Lean Manufacturing ( Analytical
Problem Solving
( Team Building ( Customer Service Mgmt.
Experience
& Accomplishments Hill Phoenix Walk-in Cooler Div., Covington, GA.
2005-2009
Plant Manager
Managed all site operations including inside sales with P & L
oversight.
< Implemented a purchasing, planning and scheduling
system which resulted in reducing inventory by 42%,
improving inventory turns to 15 and reduced COGS by
5.2%.
< Implemented Lean Manufacturing philosophies and a new
plant layout resulting in throughput gain of 24%,
lead-time reductions of 25% and improved on time
deliveries to 98%.
< Facilitated continual kaizen projects resulting in
improving EBIT by 7.4%
< Developed and trained a highly competent inside
customer service support group resulting in increased
revenue of 45%.
< Implemented a quoting system resulting in a quote
turn around of 24 hours or less.
< Direct management of division's key accounts
resulting in a strong repeat customer base.
< Developed and implemented an hourly skill based
compensation program resulting in a motivated
workforce.
< Co-chaired SOX implementation program for the
division.
MSD Inc., Laurel Hill, NC. 2005-2005
Production Manager
Managed all welding and stamping operations supplying
ATV components to Suzuki.
< Managed division's key account.
< Implemented a quality and maintenance management
system.
< Created an inventory management system.
< Established productivity metrics to meet customer
demand.
< Reviewed and implemented a new plant layout.
< Documented and trained associates in required
production processes.
Takata Restraint Systems, Cheraw, S.C. 2000-2004
Program Manager
Managed new product programs for automotive airbag
systems from new product inception to after market
service.
< Successfully managed 13 new Honda and Toyota
automotive airbag products from design to after
market service resulting in on-time customer new
product launches.
< Reduced new program cost by 21% through use of
remanufactured equipment and consolidation of
previous program capital.
< Established strong working relationships with
international customers' purchasing and advanced
quality entities resulting in key customer
satisfaction.
< Successful approval of FMEA, PPAP and New Model
Review documentation required by Honda advanced
quality departments for manufacturing site change
resulting in timely delivery of products.
< Transferred assembly, molding and painting processes
to Mexico locations with no product delivery
interruptions.
< Provided training of New Model Review processes to
external suppliers improving incoming product
quality.
< Trained Mexican program managers for seamless
transfer of Honda and Toyota new program management.
ESAB Welding & Cutting Systems, Florence, S.C. 1992-2000
Manufacturing Manager
Accountable for the direction of production, production
control and purchasing, as well as manufacturing
engineering, materials, quality and shipping
departments.
< Created a product configuration system for use by
production control, order engineering and sales
departments.
< Instrumental in the value engineering of four product
lines within 12 months.
< Implemented analytical quality within the
manufacturing group.
< Developed and implemented a rotating field
installation group reducing installation lead-times
and cost by 50%.
Other Professional ESAB Automation Inc., Fort Collins, Co. 1974-
1992
Experience Held various positions as an assembler, Electro-Mechanical
Technician, Production Supervisor, General Foreman,
Asst. Manufacturing Manager and Quality Manager.
Education B.S., Business Management and Accounting
Coker College, Hartsville, S.C. 2003
< Graduated summa cum laude
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