Sales Manager
Resume:
JOCELYN L. TAVAZIVA
Cedar Rapids, IA 52402
********@***.***
319-***-**** (Cell)
Seeking an Accounting Supervisor Position
EDUCATION & QUALIFICATIONS
Bachelor of Science in Accounting and Computer Studies (5/2005)
University of Maryland University College, Adelphi. MD
GPA 3.328/4.00: Graduated on the Dean's List.
OFFICE MANAGEMENT AND TAX SPECIALIST SERVICES
H & R BLOCK Nov 2008 - April 2010
Office Manager 2009-2010
. Responsible for the overall operation and results of the assigned H&R
Block tax office. This includes the daily supervision and coaching of
office associates in order to meet and exceed corporate goals.
. Coordinated office operations and established good working
relationships and communication with the District Manager, Tax
professionals and HR Block clients.
. Established office goals for the Tax season, and local area marketing
targets.
. Managed office-staffing needs to meet clients' professional needs by
setting appropriate work schedules and maintain the weekly labor
hours' budget.
. Developed and implemented a business development plan to retain prior
year clientele and whilst developing a broader new clientele base.
. Monitored and tracked office's performance relative to the set goals.
Proactively developed and implemented solutions to improve results and
created action plans to address setbacks and provided possible
alternatives.
. Assessed weekly reports, and managed the office performances, to meet
set targets and focus on overall office growth.
. Established and fostered a culture of positive teamwork in the office
and established excellent client services office wide.
. Engaged in the Corrective Action Course (2009) on policies related to
Corrective Actions which involve key aspects of corrective action, to
enable one to supervise fairly and consistently.
. Engaged in the Fair Employment Practice Course (2009) on Employment
laws and Company policies which relates to laws that involve key
aspects of employment law that enables one to manage justly and
consistently.
Coaching 2009 - 2010
. As office manager, I advocated for Tax professionals in the office and
provided coaching assistance to enable them to develop their business
and meet corporate goals and targets.
. Provided mid- season training sessions for the eight Tax
Professionals in the assigned HR Block office; in order to enhance
the clients' experiences and increase the Tax Professionals'
effectiveness.
. Provided front-line supervision to all Tax Professionals and Client
Service Coordinators.
Marketing 2008 - 2010
. Establish a marketing strategy for the office and implement it in
order to meet the stipulated office goals.
. Coordinated marketing activities and dispersed business by
coordinating and booking presentations to local businesses and
organizations.
Tax Specialist 2008 - 2010
. Provided professional tax service to HR Block clients. Prepared and
compiled Income Tax returns for clients from various economic and
social statuses using tax preparation software and establish
relationships with clients.
. Considered each client's needs and communicated the available
appropriate resources or options.
. Received HR Block District Top Performer position; in sales promotion
program (a customer-to-customer sales promotion carried out by
satisfied clients on behalf of the tax professional who served them)
in 2008.
. Participated Bank Agency Training Course in 2008 and 2009.
. Processed, cash drawer reconciliation statements to verify that
processed transactions, and made end of day deposits.
Client Services 2008 - 2010
. Provide Client Services by interacting with our clients in person or
by phone, and provide support to tax professionals to ensure a
positive experience in the tax office.
Interview Services 2010
. Interviewed HR Block's Client Service Professional candidate with the
District' Assistant Administrator for the 2010 Tax season. Assessed
each candidate's credentials and their interview performance and made
recommendations for the appropriate candidates.
CORPORATE ANNUAL TAX AMENDMENTS & QUARTERLY TAX PAYMENTS
ACCOUNTEMPS:-AEGON USA INC.
Annual Tax Return Amendments Aug 2008
. Amended Annual Tax Returns for various companies in several states
using Premium Tax Software.
. Updated the Amended Tax excel spreadsheets including Return
Preparation Checklists, Return Preparation Indexes & Amended Return
log. Used Tax software to amend returns.
. Prepared information required & relevant working papers for the
amended returns.
. Categorized Income, Franchise and Premium Tax Returns from previous
years for off-site storage.
Quarterly Tax Payments and Estimates Aug 2008
. Computed and verified quarterly and annual premium tax estimates
payments made for 2008.
. Used Tax software to compute the 3rd quarter premium tax installments
estimates due from various corporations in various States.
. Completed the relevant Check Requisition Forms and updated 3rd quarter
Electronic Funds Transfers (EFT) schedule in the Tax payments EFT -
Excel spreadsheet summary.
. Updated the relevant file documentation of the computed 3rd quarter
premium tax estimates in the respective States and company folders.
. Made entries of select companies quarterly estimates payments made
into the payments calendar.
Teamwork Aug 2008
. Worked under various Senior Accountants in the Tax Department to
accomplish laid out objectives.
. Used Tax software to amend returns, prepared relevant working papers
and updated shared excel spreadsheets summaries.
BUSINESS REPRESENTATIVE EXPERIENCE
Exotic Collections. Jan 2002 - 2008
. Performed market surveys as a Business Representative for Artists'
artwork, crafts and fashions.
. Liaised with local museums and presented the commodities for their
consideration.
. Maintained inventory records, issued sales receipts and made relevant
bank deposits.
. Created Excel Accounting Spreadsheets to keep track of incoming
inventory, goods issued out on consignment and actual sales.
. Supplied on consignment; agreed inventory to the Cedar Rapids Museum
of Art and the African American Historical Museum.
. Prepared consignment statements for products issued to the museums, on
consignment.
. Accounted for commission paid out to museums and maintained accounts
payable to artist, for goods sold.
. Reconciled Income & Expenditure statements and prepared relevant
Income Tax returns.
PUBLISHED WORKS & ARTICLES
Demand Media eHow online resource. Jan 2007 - 2008
. Authored and published thirty financial information instruction
articles and other communal issues instructions on Demand Media's
eHow.com after a strong unsolicited referral from Poetry.com.
. Published several poems on Poetry.com.
COMPUTERIZED ACCOUNTING
Kirkwood Community College Aug 2006
. Completed an intensive class in Accounting Spreadsheets at Kirkwood,
GPA 3.670.
. Excelled in the practical use of Excel spreadsheet software to analyze
data, automate computations, plan, build, test, and document
worksheets.
. Completed special topics, which included functions, charts, solver,
data management, multiple worksheets, data tables, integrations with
other applications and macros.
COST ACCOUNTING EXPERIENCE
Rockwell Collins Inc. Feb 2006
. Executed settlements for Company projects, Sales Orders, and Service
Orders in SAP
. Carried out SAP Cost Transfers, Field Service Ledger Entries, and
Telecommunication Charges-General Ledger entries to meet the financial
analysts' needs.
. Helped financial analysts in re-allocations of cost to correct errors
and transfer of funds to achieve departmental objectives.
. Liaised and helped Financial Analysts to settle projects that would
not settle in the various company departments.
. Attended and completed the Rockwell Collins SAP Plan and Manage
Projects Class. (Apr 06)
COMPUTER EXPERIENCE
. Accomplished in the use of MS Windows, Excel Accounting Spreadsheets,
Power Point, Outlook Software, Quick Books and SAP software.
. Used Tax Software in the computation of tax returns for individuals
and in the amendment of corporate tax returns.
. Participated in computer programming sessions and Web design classes.
LEADERSHIP, COMMUNICATION AND GOOD CITIZENSHIP
. Founder - Single Mothers' group that fosters fellowship & provides a
support network. Provide lessons on life skills and coordinate
activities.( 05-2010)
. Selected National Poetry Month Ambassador by National Poetry Month
Committee of the International Library of Poetry. (Apr 07-08)
. Received Editor's Choice Award presented by Poetry.com & International
Library of Poetry. (07-08)
. Graduated on the Dean's List at UMUC. (May 05)
. Prepared lessons for scheduled Awana classes, according to the
established Awana curriculum Noelridge Park Church, Cedar Rapids.
Participated in the Awana activities and provided teaching and
training services for children IA. (Jan 1998 - Dec 02)
Contact this candidate