Quality Control Customer Service

Shanna Mettke-Cross-Functional Team Leader

**** **** ****** ****** . **** Allis, WI 53227 . 414-***-**** .

************@*****.***

Results-focused Management Professional specializing in Team Building,

Workflow Prioritization, Budget Support, Data Organization, and Client /

Customer Service eager to offer 5+ years of progressive leadership

experience toward maximizing an employer's success.

Profile of Qualifications

. Integral leader who builds solid relationships with solutions-oriented

employees to maximize productivity levels.

. Top-performer who creates and implements cost-effective improvement

processes in alignment with company goals.

. Excellent communicator who can plan, prioritize, and manage multiple

tasks within deadline-driven environments.

. Ambitious self-starter who demonstrates superior attention-to-detail and

sharp problem-solving skills.

Key Areas of Expertise

Operations Management Sales Support / Pricing Client / Customer

Service Data Management

Team Building Hiring / Recruitment Processes Budget / Fiscal Support

Invoicing / Billing

Training / Development Workflow Prioritization Quality Control

Software Training

Professional Synopsis

Datastore, Cudahy, WI 2004 - 2009

Operations Manager (2005 - 2009)

. Applied dynamic leadership talents toward directing 60 top-performing

employees in multiple locations to include cost- effectively managing

hiring / recruitment, scheduling, and payroll processes to ensure high

productivity levels.

. Maximized bottom-line results by successfully assisting with high-

pressure sales calls and related project pricing.

. Contributed sharp analytical abilities toward managing invoicing and

billing, as well as supporting budget processes.

. Played a vital role in sustaining business practices as a proactive

member of internal safety and wellness committees.

. Demonstrated strong knowledge of products / services by providing

Digitech software training for end-users.

Shift Lead (2004 - 2005)

. Drove business growth by recruiting, training, and managing up to 18

employees to include actively monitoring production reports and

conducting yearly reviews to optimize use of resources and meet set

business objectives.

. Utilized broad scope of industry experience to promptly respond to

customer concerns and resolve key challenges.

. Recognized for excellence in job performance by mastering all

departmental job positions (i.e. document preparation / scanning /

indexing / quality control / transferring) to guarantee seamless business

processes at all times.

Imaging Associate (2004)

. Expertly performed essential document preparation, scanning, indexing,

and quality control processes to include providing CD / media authoring

and export of finished products to customers on time within a fast-paced

environment.

-Additional Professional Roles Held Prior to 2004

Education and Technical Summary

B.S., Psychology University of Wisconsin

-Certified in Digitech Systems Products . Microsoft Office Suite .

Microsoft SharePoint . Internet Applications

Contact this candidate