Customer Service Technician
Resume:
Jeff Stowe
White Hall, AR *****
************@*****.***
*willing to relocate at own expense.
Experience:
Stowecom Support, White Hall, AR (03/2003 Present):
Network/Systems technologist, customer tech support representative, internet professional Provider of
remote computer and internet technical support to clients for a broad spectrum of computer, local and
wide area network issues.
Farm, Hardin Community, AR (03/2003 Present):
Part time manager Duties are maintenance and up keep of 20 acre property including care of animals,
garden, equipment, two houses, barn, two ponds, well, etc. I’ve taken advantage of the property over the
last seven years to do my own ecological, agricultural, and geological research.
Seark Community College, Pine Bluff, AR (09/2008 10/2008):
Temporary chemistry and physics instructor Teaching of chemistry and physics curricula and associated
labs. The temporary position came about when the chemistry and physics instructor was out for surgery
for a month.
Arkansas Department of Environmental Quality (six month assignment), Little Rock, AR, (09/2005
03/2006):
Environmental chemist Duties included water and soil testing analysis through wet chemistry and
analytical instrumentation.
SBC/AT&T Internet Services, Plano TX (03/2000 03/2003):
Network/Systems technologist Duties took place in network operation center (NOC) and included
monitoring and troubleshooting the company’s national network of servers and routers. When there was
an alarm somewhere on that network, the purpose of the NOC was that of a triage to try and fix the
problem if we could while informing the engineers in case the issue had to be turned over to them.
Verio Internet Services, Dallas, TX (08/97 03/2000):
Dedicated internet connection technician Duties included customer service technical support assisting
customers over the phone and/or graphic and non graphic interfaces with their internet connections and
other related internet issues.
Lone Star Labs, Carrollton TX, (06/96 08/97):
Research and formulation chemist Duties included, research and development of cosmetics, body care
and other general consumer goods, pharmaceutical products, herbal beverages, etc. The company
closed in August of 1997.
Dallas Independent School District, Dallas, TX, (08/95 06/96):
8th grade science teacher Duties included preparation and instruction of science curriculum and lab. I
was a “floater” with a push cart of supplies and not having my own classroom made it very difficult to have
enough time to set up and teach the labs which were very rare. I resigned at the end of the year when I
was informed I would not have my own classroom for the next year.
NDRC/Intertek Environmental Testing Labs, Richardson TX (09/91 06/95):
Environmental chemist I was hired on as an environmental chemist, since I had a few courses of
chemistry in college. Duties included wet chemistry water and soil extractions, testing and analysis
through dry analytical procedures (gas chromatography, GCMS, OVA analysis, HPLC, infrared spec,
BOD, COD, etc.).
Corbett Lighting, Inc., Dallas, TX (09/89 09/90):
Water reatment technician Duties included treatment of waste water used in light fixture manufacturing
plant. Removal of suspended solids such as metals into a filter cake into drums for disposal, testing
water’s pH scale and lead content before effluent could be released into local water system.
Family Home Center Business, 1974 1984:
I learned basics of managing and running a business from parents and grandparents. Duties included
customer service/sales, assembly, installation, stocking, inventory, loss prevention, book keeping.
Education:
B.S. Biological Sciences from Texas A&M Commerce (formerly ETSU), Commerce, TX (1991)
Certification (Oracle, SQL, UNIX) from SMU College of Engineering, Richardson, TX (2002)
Continuing Education (UNIX Operating System I and II, Network Operating Systems I and II) from
Richland Community College, Richardson, TX (2001)
Volunteer/Groups:
SARTECH III (Certified Search and Rescue Technician) Arkansas
Certified Community Emergency Response Team (CERT) member Jefferson County, AR
Hardin Community Volunteer Fire Department
Neighbor to Neighbor Community Charities
Pine Bluff Kiwanis Chapter
Federation of American Scientists
American Chemical Society
Trinity Episcopal Church
Hardin Community Volunteer Fire Department
Interest:
My children, business, instruction, conversation, church, exercise, camping, hiking, web page design,
movies, and a sense of humor.
Skills:
Typing (45 wpm),pc, documentation, instruction, communication, very quick learner, loyalty to customer
and employer.
Professional References:
Greg Madden
Division Chair, General Studies Seark Community College
*******@*****.***
Mary Mcbee
Owner of farm I manage
********@***.***
Matthew A. Weyandt
Consultant Applications Programmer at Bank of America
****@************.***
Dick Cassat
Arkansas Department of Environmental Quality
**@****.*****.**.**
Rusty Nejdl
Senior Business Consultant Bank of America
******@************.***
Joe Thompson
Supervisor at NDRC/Intertek Environmental Testing Labs
Personal References:
Charles Bauer Duke III, M.S
Aquaculture Research Specialist University of Arkansas at Pine Bluff
*****@****.***
Mary Mcbee
Owner of farm I manage part time
********@***.***
Susan Shuff
Instructor, Biology Seark Community College
******@*****.***
Steve Sumner
Instructor, Criminal Justice Technology Seark Community College
*******@*****.***
Ray Pierce
Attorney at Law
**********@*****.***
Father Van Windsor
Minister
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