Software Manager
Resume:
Debra Lynn Gabriel **** East Campbell Avenue, #***6
E-mail: *********@***.*** Phoenix, Arizona 85018
SUMMARY
** ***** ********** **********, ********* online content management,
training, project management, document design, product re-branding,
writing, illustration, and editing. Projects include web development,
interactive documents, training materials, business process mapping,
proposals, marketing materials, business plans, annual reports, and
software and hardware documentation.
WORK HISTORY
Technical Writer (Contract), Systrends International, Tempe, AZ 10/2009 -
present
Creating online help and two websites to support web-based software used by
energy utilities to comply with new federal requirements that all tariff-
related documentation be filed and managed electronically.
Information Developer (Contract), Rockwell Automation, Phoenix, AZ 6 -
9/2009
Developed and documented business processes, including procedures on using
ClearCase for version control to manage content for a distributed team.
Managed content in SharePoint and ClearCase. Edited and compiled huge
RoboHelp HTML help system containing over 40 inter-linked .chm files and
close to 5,000 topics.
Information Designer (Contract) Thunderbird School of Global Management,
Glendale, AZ 1 - 3/2009
Designed and implemented both navigation and content for this MBA program's
intranet online help site. Using both Moodle and Drupal open source content
management systems, created intuitively navigable web content about using
technology to enhance learning.
Documentation Specialist (Contract) Ticketmaster, Scottsdale, AZ 6 -
12/2008
Developed online information to support users of mission-critical software.
Projects included documenting sales and inventory software used by
corporate employees at all levels; documenting how an acquired CRM/Event
management system integrates with their venue access management system -
including installation, setup, technical information, concepts, and
procedures required to manage events and venue access.
Technical Writer/Editor Native American Fatherhood & Families Assn
(NAFFA), Mesa, AZ 1/2007 - 6/2008
Wrote and edited curriculum and marketing materials for fatherhood program
used to strengthen Native American families by enhancing the responsible
involvement of fathers to become more actively involved in the lives of
their children, families, and communities.
Allen Systems Group (formerly Viasoft), Phoenix, AZ 6/1997 - 6/2002
Senior Information Developer-WinJa Conversion Initiative, 2000 to 2002
As an integral member of cross-functional software development team from
project inception, researched and developed an online library of
information used to implement an internal process of redeploying mainframe
software using a web-enabled front end. User advocate. Learned development
tool, collaborated on process development, then developed conceptual and
procedural information for both print and online knowledge base deliveries.
Telecommuter as part of a globally distributed team. Tools used: MS Office,
Outlook, FrameMaker, Seagull WinJa (development tool), and ASG Visual
Process (in-house knowledge management tool).
Senior Information Developer 1997 to 2000
Researched, wrote, illustrated, and edited online help systems, online and
print user guides, reference guides, and technical service manuals for
mainframe and client/server software products. Researched and participated
in development process to improve usability of both documentation and
software user interfaces. Developed and published an award-winning internal
online newsletter. Tools used: MS Office, RoboHelp, FrameMaker, Lotus
Notes, Adobe Acrobat, WordPerfect, PaintShop Pro, Visio, and CorelDraw.
Technical Writer/Trainer, CLC Systems, Incorporated, Phoenix, AZ 1996 to
1997
Researched, wrote, illustrated, and edited user guides, quick reference
guides, training and marketing materials for custom software projects.
Provided on-site training and technical support for PCs and a variety of
software packages.
Technical Writer/Illustrator/Editor/Production Artist, Trumpet
Communication, Phoenix, AZ 1985 to 1997
Supported development of technical and marketing
publications/presentations for a variety of clients on a consulting basis,
adapting quickly to new environments. Software development, engineering,
education, high technology. Tools used: MS Office, FrameMaker, PaintShop
Pro, RoboHelp, PowerPoint, PhotoShop, CorelDraw, Visio, PageMaker,
Illustrator, Freehand, InterLeaf, and Adobe Acrobat.
Representative clients and projects include:
1. Hensley & Company - developed Sales Analysis System User's Guide
2. Source Informatics - developed procedural manuals for business
operations on an international project
3. CoreData - developed business plans, process maps, marketing materials,
and slide presentations
4. Motorola GSTG - produced CGS Proposal
5. Washington School District - developed "Foundations for Success: 1993-
1994 Annual Report" on Macintosh
6. Microtest - produced, edited, and illustrated hardware and LAN
networking user guides and quick reference guides; produced foreign
language publications
7. Honeywell IAC - produced, edited, and illustrated hardware and software
user and training manuals
8. Designed packaging, logos, and business stationery for small businesses,
as well as training and marketing materials for successful direct
marketing product distribution networks
9. Technical support and training for users of PC and Macintosh systems and
software
EDUCATION AND PROFESSIONAL DEVELOPMENT
Drexel University, Philadelphia, PA. Bachelor of Science in Design &
Merchandising, 1985
Curriculum emphasis in marketing and multi-media approach to design, minor
in Art History
Information Mapping, Waltham, MA
Developing Policies, Procedures, and Documentation
User Interface Engineering, North Andover, MA
Product Usability: Survival Techniques; Techniques for Complex Applications
Institute for Cultural Affairs, Phoenix, AZ
Group Facilitation Methods; Participatory Strategic Planning
Seagull Software, Atlanta, GA
Introduction to WinJa; Introduction to Seagull Scripting
PROFESSIONAL ASSOCIATIONS
Society for Technical Communication, Phoenix, AZ. Senior Member, 1990 to
present
10. Event Manager for local technical publications/arts/online competition,
1997-98; Chapter Treasurer 1995-1997
11. Judge and participant in local and international competitions, 1997-
2002
12. Awards for Distinguished Technical Online Communication and Outstanding
Chapter Service
Usability Professionals' Association, 1998-2002, 2009 to present
13. Treasurer of new AZ Chapter, 2009
. Content Manager for organization's website through major transition;
organized team of volunteers to ensure project completion in a timely and
organized manner
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