Management Technical

Located in Castro Valley, CA *****

Phone: 510-***-****

Email: *******@*****.***

Theresa Navarro

Technical communicator specializing in the planning, creation, management,

and delivery of highly technical information

. Ten-plus years of experience in Technical Communication, focused on

all aspects of documentation project management, and off-shore and off-

site documentation management.

. As a technical writer, experienced in planning, authoring, editing,

reviewing, testing, and publishing an extensive variety of information

types, including software and hardware user and reference information,

system administration manuals, HTML help systems, installation manuals

and more.

. As a technical editor, experienced in copyediting and technical

editing, creating and maintaining style guides, procedure guides,

custom templates.

. Expert with publishing tools including Adobe FrameMaker, Acrobat, and

Photoshop, Microsoft Word, Visio, PowerPoint, Office, Front Page, and

Sharepoint Server, WebWorks ePublisher.

. Knowledge of XML authoring, XSL and XSLT, single-source documentation,

Microsoft Windows Server Operating System and Oracle Database

Management.

Education, Certifications, and Training

. Master of Arts in Special Education, San Jose State University, San

Jose CA

. Bachelor of Arts in Speech Pathology and Audiology, Humboldt State

University, Arcata CA

. Database Management/SQL*Plus Training - Oracle Corporation

. Adobe FrameMaker Advanced Training program - Adobe Systems

. Adobe Acrobat Advanced Training program - Adobe Systems

Recent Employment History (summarized - details available upon request)

Oct '07 Advisory Technical Writer Symyx Solutions, San Ramon CA

to Implement an Agile documentation process within the Technical

present Communications group, including create and manage Documentation User

Stories, determine capacity, and story points. Design, create, and

maintain an internal Developers Network using Sharepoint Server

technology. Liaison between other technical writers and Executive

Management. Manage multiple documentation projects and a 6-person

staff, off-shore documentation projects and staff, and develop and

maintain documentation for multiple software products.

Jan '99 Senior Technical Writer Elsevier MDL, San Ramon CA

to Designed, developed, authored and edited manuals that describe how to

Oct '07 install and use three-tier software tools, and server products based on

Oracle databases. Served as TechCom lead on many documentation projects

that were developed off-shore or off-site. Developed FrameMaker and

Word templates with same styles to maintain same look-and-feel between

document suites. Developed and maintained the internal TechCom

Sharepoint Web site. Developed WebWorks ePublisher scripts and

templates to seamlessly convert FrameMaker source files to compressed

HTML.

June '96 Technical Editor MDL Information Systems, San Leandro CA

to Dec Provided all levels of technical edits and copyedits for manuals and

'98 online help systems. Tested all procedures in the manuals and online

help systems. Maintained TechCom Style Guide, Processes and Procedures

Guidelines, and Glossary. Developed and maintained FrameMaker

templates.

Previous Employment History available upon request

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