Customer Service Manager
Resume:
Fentress Truxon "Trux" MMPC
"Managing for Results"
Tempe, Arizona 85282
**********@*******.***
Areas of Expertise
Stimulating Change, Innovation, & Creativity
Leadership Development / Succession Planning / Recruitment
Quantum Leadership (leading from the future)/ Strategic Planning
Diversity Management / Change Agent
Mediation / Conflict Resolution / Collective Bargaining Negotiations
Risk / Safety Management
Lean / Six Sigma Principles
P&L Responsibility/ Financial Management
Human Resource Management / Employee Relations/ Community Outreach
Customer Service Management - "Service First and Always"
Organizational Development / Training / Empowerment
OSHA / Title 29 & Title 7 / EEO Compliance
Transportation / Fleet Administration/ Title 49 Compliance
Logistics Management / Event Planning
Computer Literacy-Windows XP; Office 2000; People Soft; AS400; FASTER; Army
TAMMS, Kronos
Employment History
Maricopa County, Regional Development Services Agency Phoenix, Arizona
Agency Diversity Manager 2004 - 2009
2007 AZ SHRM Workplace Diversity Champion
2007 National League of Cities Excellence in Diversity Award
2007 Maricopa County Diversity Champion Award
Commissioner, Tempe Human Relations Commission
2009 Servant Leadership Award, Ellendale Community Civic Improvement
Association
Responsible for development, oversight, management, and monitors all
aspects of Regional Development Services Agency Diversity initiatives
impacting 14,000 employees. Also responsible for recruitment strategies,
EEO compliance, creating / implementing diversity initiatives, giving
public policy input, improving MWDBE (Minority Women Disadvantaged Business
Enterprise) supplier diversity program, community-outreach and related
external programs. Represent the agency in all internal,
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external diversity / inclusion related activities, create / lead diversity-
training programs, recruitment programs, and maintain a positive, public
image for the Agency in the
community, private sector, and non-profit agencies. The Diversity Manager
enhances the agency organizational culture and systems to ensure that all
employees have access to equal opportunities for contributing to the
innovation, creativity, and success of the organization.
Maricopa County, Equipment Services Phoenix,
Arizona
Director 2001- 2004
Responsible for providing direction for human resource management, all
administrative and operational activities of a department supporting 52
diverse departments encompassing 9,222 square miles with over 2,000+ pieces
of on road / off road equipment. Plans, organizes and directs the
maintenance, repair, and fueling of County vehicles / heavy construction
equipment. Directs the development and administration of the department
budget (9 million +), long range plans for equipment requirements including
acquisition and disposal, writing of bid specifications, review of bid
tabulations, and the awarding of contracts. Responsible for maintaining
effective safety program, adherence to Federal / state legislative mandates
relative to environmental issues and Title 49 / Title 29 / Title 7
compliance.
Gray Line Atlantic City / COACH USA Atlantic
City, NJ.
General Manager 1997-1999
Responsible for P&L, hiring /termination actions, training, cash
collections /bank deposits and the daily operation of charter / line bus /
hotel reservation companies, with 40+ employees providing mechanical
maintenance support / full service to an array of customers / companies
arriving When the companies were merged, I was asked to close the facility,
oversee the merger actions / be in charge of operations, move into a
smaller facility until new facility construction completed, and all
related operational activities to include Title 49 /29 compliance, while
maintaining service standards. Merger involved 110+ buses, 300+ employees,
and operating as destination center for other COACH USA companies in
"America's Play land.
U.S. Army; Europe 8th Infantry Division (Mechanized) Germany
Captain, Logistics/Maintenance Management 1979-1984
Positions held in the Division: Maintenance Shop Officer,
Technical Supply Officer, Detachment Commander, and Division
Property Book Officer.
Fentress Truxon
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Education
* Obtained M.M.P.C. credential December 2007
(Multicultural Meetings Professional)
Arizona State University Tempe, Arizona
* Matriculating MS in Leadership
September 2006
Grand Canyon University GPA 3.9
Kenneth Blanchard School of Business Phoenix,
Arizona
* Certified Achieve Global Trainer
October 2003
* Certified Matrix Colors Communication Trainer December 2003
* Columbia Pacific University San
Rafael, Ca.
Masters Degree in Public Administration 1984
* Wilberforce University Wilberforce, Ohio
Bachelors Degree in Sociology 1979
* Distinguished Military Graduate / ROTC 1979
* Army Ordinance Officers School APG, Maryland 1980
Graduate
"People don't care how much you know, until they know how much you care."
Fentress Truxon
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