Customer Service Engineer

David R. Frye *********@*****.***

*** ****** ****** ? Willard, OH 44890 ? 419-***-**** home ? (419) 564-

**** ****

Multi-dimensional hands-on Engineering Professional providing leadership,

vision, creativity and business acumen in driving and managing business

growth.

Accomplishments / Innovations: Focused, analytical Engineering

Professional with strong and innovative ideas complimented by extensive

work experience. Accomplished in planning and executing projects from

concept through production.

. Reduced plate vendors from six to two in one year.

. Successful in reducing average monthly inventory levels from 40,000 to

20,000

units, thereby reducing holding costs.

. Implemented centralized chemical pumping station and totes for

satellite plate making area.

. Justified $1.5KK equipment and staffing project, increasing plate

making capacity and quality of work.

Leadership / Team Player: Work effectively in both self-managed and team-

based projects; maintain high ethical and quality standards, professional

demeanor, and cooperative attitude.

. Manufacturing Supervisor / Relief Pressroom Manager.

. Quality Makeover Team Leader on Plate Improvement Project.

. Team Leader on water saving green belt process improvement project.

. Team Leader on handwork reduction green belt process improvement

project.

. Motivate and direct others to participate in process improvement

activities.

. CTP design, installation, and start-up Team Member.

Customer Service / Communication: Skilled in establishing positive

rapport and building long-term working relationships with management,

consultants, vendors, and trades people.

. Performed numerous printing color okays with customers at press.

. Team Lead on plate vendor product and service improvement.

Analysis / Planning / Problem Solving: Able to balance creative thinking

with logical ideas; enjoy opportunities to develop solutions that address

challenging problems. Excellent problem-resolution skills; adept at

assessing needs, communicating value and facilitating quality improvement

through a win-win approach.

. Responsible for numerous manufacturing plans, new equipment project

analysis, layouts, appropriations preparation, and time standards.

. Lead role in sheet fed press installation(s) and start-up.

. Lead role in plate making capacity increase project.

. Prepared and presented numerous annual budgets to local management

team.

. Department procurement responsibility for $8KK of direct productive

materials and other supplies and sundries.

david r. frye page

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Technical / Process / Business Knowledge: Proven track record for

implementing strategies that enhance productivity and profitability.

Skilled and knowledgeable in the guidelines and practices that govern

quality, safety, and process.

. Engineering: Projects, plans, performance standards, layouts,

economic analysis.

. Pressroom: Press color okays, sheet fed operation, budgets, monthly

comments.

. Pre-Press: Plate making technical issues, budgets, monthly comments,

procurement responsibilities, ISO certification team member.

PROFESSIONAL EXPERIENCE

RR Donnelley 1978 to

11/09

Prepress Engineer, Supervisor/Plate making, Supervisor/Pressroom

Therm-o-Disc 1976 to 1978

Industrial Engineer

North Central Technical College 1977 to 1979

Part Time Instructor - Engineering Economy, Plant Layout, Industrial

Supervision

EDUCATION

University of Toledo - B.S.I.E.

SALARY REQUIREMENT

Commensurate with job responsibilities

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