Customer Service Manager
Resume:
Paula Phelps
Garden Grove CA *****
*******@***.***
714-***-**** Hm.
714-***-**** Cell
SUMMARY OF QUALIFICATIONS
Hands-on recruiter and business leader with proven results in developing strategic
partnerships with exceptional abilities in direct sourcing, selection, training and team building.
Adept in all aspects of comprehensive recruiting techniques and practices.
PROFESSIONAL EXPERIENCE
Marlo Brands Inc. 2/09-present
Founder
Garden Grove, CA
Started a fashion accessory business selling exclusive designs via online web store and to retail accounts
including boutiques and resorts nationwide. Received major and regional media placements including
ABC’s The Bachelor, Life & Style, Elle, KTLA Morning Show and numerous other features
Idealab 3/02-2/09
Director of Talent Acquisition
Pasadena, CA
• Responsible for recruiting executive level to technical talent for Idealab and its’ operating
companies. Industry markets included solar power energy, internet search, enterprise software,
robotics, rapid 3-D printing and wireless broadband. Positions included, CEO-management level,
operations, sales, marketing, scientific and manufacturing talent
• Recruited majority of positions for Idealab solar energy company, eSolar from ground up.
Positions ranged from executive level, sales, marketing, engineering and unique solar positions;
Filled openings for Aptera Motors, an Idealab solar company
• Used business development approach to develop and grow partnerships with operating company
CEOs and hiring managers
• Ongoing development of building candidate databases, leads and referrals through Kenexa by
direct sourcing from competitors/target companies and networking
• Partnered with outside candidate research companies to provide as-needed sourcing support
• Developed workforce plans based on start-up staffing requirements to mature growth business
needs and manufacturing requirements
• Streamlined and automated interview process for hiring managers and Talent Acquisition team
• Facilitated hiring manager one on one and small group recruitment training
Northrop Grumman (formerly TRW Inc.) 3/01-3/02
Senior Recruiting Manager
El Segundo, CA
• Reported to Executive President of TRW Ventures and TRW Space and Electronics and to the
President of Velocium, a TRW company
• Lead the talent strategy for internal ventures company with the mission to increase shareholder
value through a talent acquisition program that focused on customer service, individual
performance and quality
• Recruited for senior management positions, including Marketing, Finance and Business
Development disciplines for both internal Ventures positions and portfolio companies. Managed a
team of 4 recruiters and a $3 million dollar recruiting budget
• Implemented and trained hiring managers and talent acquisition team on company-wide resume
database, PeopleClick to automate the hiring process
• Implemented and developed competitive intelligence databases targeting specific candidate
sourcing lists from competition resulting in reduced 2002 advertising costs by 80% and improved
operational efficiency
• Developed interview model using Lominger Competency modeling concepts to develop interview
feedback assessments
Directfit 1/96-3/01
Recruitment Training Manger
Irvine, CA
• Managed a national recruitment program for 17 technology centers across the county for pre-IPO,
web recruitment solutions company
• Developed and benchmarked recruitment key performance indicators (KPIs) to increase
productivity and drive company revenues and gross margin
• Implemented, developed and co-facilitated hands-on new-hire orientation program for recruiters
• Managed competency-modeling program consisting of job profiling 22 corporate positions used
to identify key skills, knowledge and behaviors required to perform specific jobs and new web
product launch
• Key member of SWAT team to design, implement and deploy internet talent acquisition services
Corporate Recruitment Manager
• Responsible for management direction over nationwide recruitment activities, supporting and
regional corporate locations
• Assisted in strategizing, creating and introducing a new central recruitment model to the company
including developing a department infrastructure and staffing an internal department
• Implemented EZaccess resume tracking system to maintain a candidate database and generate
tracking reports
EDUCATION
California State University, Long Beach
B.S. Organizational Communications
Fashion Institute of Design and Merchandising
A.A. Merchandising/Marketing
COMPUTER SKILLS
Software & Automation: Kenexa, Peopleclick, MS Office, MS Project, Visio
Data Mining Resources: ZoomInfo, Jigsaw, AIRS Search Lab, TechNames, Spoke, Linkedin, search
engine mining
ACHIVEMENTS
• Appointed to Data Processing and Information Systems Advisory Committee, Golden West
Community College
• Certified Global Knowledge Networks Job Profiling Facilitator
• Compensation evaluator for career website Valut.com’s famous “Am I Worthy” news feature
reporting to Dr. Howard Leifman
• Interviewed by business publications and speaker on recruiting trends and practices
Contact this candidate