Customer Service Human Resources

CHARLOTTE S. BLAD

**** * ***** **

Bryan, Ohio **506

574-***-**** (C) - 419-***-**** (H)

******@*****.***

Education

Vision Christian Bible College & Seminary, Clermont, FL

Bachelor of Arts in Biblical Studies

Bowling Green State University, Bowling Green, Ohio

Accounting and Visual Communication Technology

Skills

Supervisor - Manage Work Flow in Production Environment

Computer - MS Word, MS Outlook, MS Excel, Quark Xpress, Photoshop -

Ability to learn new programs quickly.

10-Key, Typing, and Data Entry

Customer Service - On the Phone and in Person

Payroll and Benefit Administration

Scheduling

Cash Handling - Process Payments, Balancing, Deposits, Cashier.

Printing - Typesetting, Darkroom, Plate making, Bindery, Layout,

Screen Printing.

Work Experience

Human Resources

Interviewing, hiring, scheduling, benefit administration, payroll

calculation and training - Kmart Corporation - Warner Robins, GA

Bank Teller

Customer Service, processing all types of customer transactions, cash

balancing - C&S National Bank, Warner Robins, GA

Cash Office

Count and balance all money received through check-outs, count and

balance cash office, prepare bank deposits - Kmart Corporation -

Findlay, OH, Bowling Green, OH, Macon, GA, and Warner Robins, GA

General Office

Order entry, process accounts payable, process records of sales for

apparel and footwear departments (required excellent 10-Key skills to

enter codes of every item sold) - Kmart Corporation - Findlay, OH,

Bowling Green, OH, Macon, GA, Warner Robins, GA

Office Manager/Layout

Customer Service, answer all phone calls, calculate advertising

rates, type incoming news stories, layout weekly newspaper, process

photos - Williams County Publishing - West Unity, OH

Point of Sale System Implementation and Maintance

Implement the point of sale system in Macon, GA required checking

every item in the store to ensure accuracy of register pricing.

Maintain the system daily to correct any discrepancies in the system

and ensure all new items were imputed into the system. Weekly check

all sale items before the start of the event to ensure accuracy. -

Kmart Corporation - Macon, GA, Warner Robins, GA, Perry, GA

Cashier and Customer Service Supervisor

Customer Service, scheduling of cashiers, greet customers at service

desk and process returns, check cashing and handle any service issues,

operate cash register. - Kmart Corporation - Findlay, OH, Bowling

Green, OH, Macon, GA, Warner Robins, GA

Lead Operator - Digital Printing

Manage work flow in a 4-5 person digital printing department. Asses

priorities and assign tasks while maintaining production on 2- 3 Xerox

DoucPrint high speed digital printers. - Bowne Co., South Bend, IN.

Operate 2-3 high speed Xerox or Oce high speed digital, printers. -

Citigroup, South Bend, IN

Screen Printer

Run screen printing production, job set-up, make and reclaim screens,

parts inspection, and other duties as assigned - Airmate Co, Bryan, OH

Printing Pre-Press

Typesetting (Quark Xpress), halftone production, line negative

production, plate making, negative stripping, bindery, folding,

collating, stitching, punching, customer service back-up with

answering multi-line phone system, taking orders, black and white and

color copier production - BN Century Press, Gorny-Winzeler Printing,

Bryan, OH

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