Manager Quality Assurance

Matthew S. Newell

*** ******* **. **** ******, NY 12575

919-***-****, **************@*****.***

SUMMARY

I am a highly skilled problem solver, with 13 years of experience, as a

contractor, and fulltime employee. I have served in many realms of

Information Technology, including: Helpdesk, Desktop support, Network

Administration, Senior Systems Analyst, and Information Security Analyst. I

provide good results, and dependability, with proven experience in Federal

and State government (active Sensitive Security Clearance), financial

firms, and Fortune 500 institutions.

SKILLS

Hardware: Laptop, tablet, and desktop, Server hardware, Cisco routers and

switches, VOIP Phones, Wi-Fi setups, network cabling, video conference

installation, Blackberry setups, file recovery, Blade Servers.

Software and misc: XP, Server 2003 R2, Vista, Windows 7, Server 2008,

Exchange 2007, DOS, BIOS, Mac, Linux, MS Office 2007, VMware, Norton Ghost,

Remote administration, FTP, VPN, Hyper Terminal, Lotus Notes, Netware,

iManager, Console One, Group Wise 7.0, DNS, DHCP, UDP, ICMP, TCP/IP,

Network Support, Website admin, Active Directory, Project Management,

Systems deployment and migrations, Mainframe, Vulnerability Assessments,

Quality Assurance, SharePoint administration, MOSS 2007, Bluecoat Proxy,

Cisco ASA Firewall, MS Exchange 2007, Windows Server 2008, NS Lookup, MBSA,

SUDO, VNC, Net Bus, Whois, HOSTS file, Cloud computing, IIS lockdown tool,

Wireshark, Port Scanning, rootkit detection, SMB, OS fingerprinting, Air

Snare IDS, Linux Shell, Clustering, RAID, NFS File Sharing, CICS. RUMBA

AS/400.

EXPERIENCE & ACCOMPLISHMENTS

Manpower Professional - Raleigh, NC Desktop Support - Contractor -

2/2010 - 4/2010

. Desktop support for 1000 local and remote users. Remote user support

via WebEx.

. Imaging creation and deployment with Norton Ghost 11.0.

. PBX, Voicemail and telephone support using Nortel Call Pilot Manager.

. Monitoring Websense Usage reports. Audited computers with Numara Asset

Manager.

. Wireless Network Account administration on a Nomadix Hotspot Access

Gateway 3100 device.

. Monitoring, changing, updating ACL's, and group policies in Active

Directory.

. DHCP Server Management. Static IP addressing. Processing Network

Access Requests.

Fidelity Investments - Durham, NC - Contractor Information Security

Analyst - 11/2009 - 12/2009

. Team member of Identity and Access Management services, Ensured

appropriate access for users, compliance with security policy,

maintained user access profiles, reviewed access requests,

troubleshooting user security and access issues.

. Managed a scope of users, the implementation and ongoing maintenance

of controls and solutions to ensure risks and exposures were properly

mitigated.

. Investigated deviations from control procedures or violations of

security procedures and recommends courses of action to management.

User account management on MVS Mainframe.

. Thorough understanding of security concepts, enterprise security

policies, procedures and strong knowledge of business operations,

security architecture and best practices.

Freudenberg Nonwovens, Durham, NC - Helpdesk Manager \Network Administrator

- 4/2009-11/2009

. Supervised the helpdesk staff assisting in accomplishing daily tasks,

call tracking, and requests.

. Supported 100 in house and remote users on the Global Nonwovens

Network.

. Maintained Network connectivity of servers, routers, switches,

proxies, and internet connectivity.

. Managed 2 server rooms, and 11 Servers running Windows Server 2003,

and VMware ESX.

. Managed and coordinated IT projects, vendor allocation, and presented

plans to the board.

. PC management and imaging of computers, software implementation using

Altiris Console.

. Backup and recovery of the File Server, and Exchange Server utilizing

Symantec Backup Exec.

. Proficient in TCP/IP, DHCP, DNS, Network Protocols, Active Directory,

and Terminal Services.

. Evaluated and monitor network & server performance; ERP system

maintenance.

. Regulated access to data files, monitors data file use, and updates

computer security files.

. SharePoint 2007 access management. Patch management.

. Managed Tape Library and backups. RAID drive maintenance. Monitored

services running on the servers.

HHC, Health and Home Care, NY, NY

Senior Systems Analyst/Network Administrator - Employee - 2/2006 - 4/2009

. Supported web based applications, VPN access, FTP uploads, vendor

access, Active Directory, Server and database maintenance, and file

backups.

. Connectivity troubleshooting of servers, desktops, and Mainframe

terminals. Server Hardening.

. Implemented server roles and services using Admin Tools. Server

clustering.

. Maintained connectivity of the Primary Domain Controller, and the

Backup Domain Controller.

. Monitoring and reacting to Security alerts with Symantec Security

Information Manager.

. Managed users in Active Directory OU's, with MMC, command line,

Scripts, and Group policies.

. Solely managed 170 users and computers across New York City. Asset

Management.

. Increased productivity and reliability of the computers by

implementing an OS, email, hardware and server upgrade. Printers and

blackberry migration.

. Educated users in the use of new applications and hardware, and

Information Security.

. Vulnerability reports generated on systems using MBSA, and Belarc.

. Developed solutions that combine health care and technology such as

video conferencing- Systems for nurses, doctors and patients to

communicate via and tablet PCs for nurses.

The New York Stock Exchange, Helpdesk Support - Employee, NY, NY -

1/2005 - 2/2006

. Managed and deployed New User account setups in Novell, Lotus Notes,

PC Installations, and Remote Access Id's.

. Supported remote users on, Console One, VPN, Citrix Web Based

applications, restored Blackberry functionality and Lotus Notes

connectivity.

. Monitoring and reporting on daily security, and virus report activity.

. Clarified issues with trading investigation applications, and also

Microsoft Office, Lotus Notes mail and databases, applications, Web

based email, Novell Application distribution.

. Remote support for corporate investigators.

. Software support of over 300 internal proprietary trading floor

applications.

CONTRACTOR SUMMARY 6/1997 - 1/2005

Teleflex Medical - Desktop Support

. High level VIP support, in a manufacturing environment. This included

inventory management, PC support and network connectivity support,

backups, VOIP support, created documentation.

Electronic Data Systems - Helpdesk Support

. Performed issue resolution, in regards to software, email, hardware,

proprietary devices, user Account administration. Network

connectivity, Support of IBM POS systems.

FEDEX - Field Technician

. Installed, repaired, and maintained all hardware, software, upgrades,

replacements, preventative Maintenance and repairs of Delivery truck

computers, radios, and Network administration.

IBM - Software Tester/Quality Assurance

. Tested IBM's Electronic Service Agent as a part of Netfinity Director

Server.

IBM - Level II Desktop Support

. Upgraded computers with Y2K compliant Operating systems, hardware, and

software.

EDUCATION

Certified Ethical Hacker - New Horizons learning center

Security + - New Horizons learning center

Supporting, Administering, and Installing Windows XP - New Horizons

learning center

Windows Server 2003 Administration- New Horizons learning center

Wake Technical Community College - 32 Credits completed

A+ certification - Comptia

Cisco Routers and Switches - New Horizons learning center

Windows Server 2008

VMware Server Administration

Exchange Server 2007

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