Training Sales
Resume:
Kristen Topping
**** *********’s Green
EXPERIENCE
Williamsburg, VA 23185
Ferguson Enterprise 12500 Jefferson Avenue August 2008-present
K ******.*******@*****.***
Learning Technology Specialist
July 2009-Present
•Work closely with HRIS team to maintain and support current functionality of ELM and other learning technologies
•Troubleshoot all PS ELM bugs, manage and prioritize worklist and open issues
•Provide training and resources on ELM system functionality department and company wide
•Define and implement standards related to users, programs, security and content as they are administered in ELM
Project: Peoplesoft ELM 8.81 to ELM 9.0 Upgrade
July 2009-October 2009
•Assisted in the writing and recording of user acceptance test scripts as the functional lead
•Worked with IT analyst and developer to test customizations and fixes to move to production
•Created all end user training for new functionality
Training Coordinator
August 2008-July 2009
•Streamlined day to day processes and operations of WNA/Ferguson Training Center
•Coordinated on-site and off-site Sales, Leadership and Systems Training
•Ordered all necessary supplies for Training department and programs
Chili's Bar & Grill
Williamsburg, VA
May 2006-February 2008
•Greeted and served locals and tourists in a fast paced work environment
•Communicated effectively with kitchen staff and guests to ensure customer satisfaction
Northwestern Mutual Financial Network
Williamsburg, VA
May 2006-February 2007
•Organized files, emails and client information for senior agent
•Maintained up-to-date calendar and ensured that files & forms were prepared and current
William& Mary Career Center
Williamsburg, VA
August 2005-October 2006
•Developed marketing plans for education and non-profit career related events
•Collaborated with a team of four to devise and carryout general promotion of the Career Center
EDUCATION
College of William & Mary Williamsburg, VA 2008 BA in History and Classical Civilizations
PROFICIENCY
•Microsoft Windows (Excel, Powerpoint, Outlook and Publisher)
•Adobe Acrobat 9 Pro
•Peoplesoft Enterprise Learning Management (ELM)
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