Quality Assurance Test
Resume:
Bryan Daigre
Chicago, IL *****
Email: *****.******@*********.***
Summary
. Over 7.5 years of QA experience in all phases of SDLC, including
requirements gathering, risk analysis, project planning, scheduling,
testing, defect tracking, and reporting.
. 4 plus years of experience in testing Web based applications in .NET and
Oracle databases
. Experience in Telecom, and Financial applications
. Highly skilled at using manual testing tools to troubleshoot systems,
integration, user acceptance (UAT), positive and negative, functionality,
system integration test (SIT), browser compatibility, Unit Test(s), and
regression
. Designed and implemented a detailed defect resolution process
. Utilized Mercury Quality Center and Test Director to create robust
testing scripts
. Experienced in database validation (SQL)
. Tested in a client/server environment
. Tested in UNIX based environments
. 4 plus years of experience testing IVR, call flows, and prompts
. Manually tested web based applications written in Java and HTML
. Created test scripts and test plans to test in a mainframe environment
. Developed test scenarios and test scripts from business requirements, Use
Cases, and design specification documents.
. Created and maintained test plans/test cases for performing in-depth
regression tests on software builds and releases.
. Worked with development and user community to define and develop testing
requirements to validate software solutions that were built to
specifications
. Reviewed requirements and specifications to identify ambiguities or
omissions; made suggestions to improve requirements and ensure
testability
. Provided status updates on testing progress including percent tested and
percentage of tests remaining
. Liaise with developers, business analysts, and user representatives in
application design and document reviews.
Technical Skills
Technologies and Application Software
Silk Test (Automation Tool), Test Director, HP Quality Center 9.2, PL/SQL,
Visio,
Lab View 6.0, Lab Windows CVI, Microsoft office Suite, MS Project, Rational
Clear Quest, Lotus notes 8, Db Visualizer 4.2.2
Programming Languages
HTML, SQL, C++, Tcl (Tool Command Language), VB script, UNIX
Platforms
Windows XP/2000/NT/3000, UNIX, Client Server, Mainframe
PROFESSIONAL EXPERIENCE
Devry, Wood Dale, Illinois November 2009 - January 2010
Quality Assurance Analyst
. Development and execution of formal test plans to ensure the delivery of
quality software applications
. Communicated with project groups after test case execution to inform
them of any issues, problems or risks with the test case
. Interacted with end users and all other groups involved in development
. Resolved and updated production level defects and tested defect
resolutions in QA and Development environments
US Bank, Chicago, Illinois July 2009 - November 2009
Test Analyst
. Tested the functionality of the IVR (Integrated Voice Recognition) system
. Tested IVR, call flows, and prompts
. Updated IVR test scripts
. Designed robust test cases in HP Quality Center and procedures from
business requirement specifications
. Resolved and updated production level defects and tested defect
resolutions in QA and Development environments
. Conducted system testing, end-to-end testing, and regression testing to
validate functionality and conformance of EPAY IVR system against
specifications
. Coordinated and executed System Integration Test (SIT) cycle
. Created and tracked defects in Rational Clear Quest until defect(s) were
completely resolved or gated
. Communicated with project groups after test case execution to inform them
of any issues, problems or risks with the test case.
. Interacted with end users and all other groups involved in development
Lincoln Retirement Services/AMG, Arlington Heights, Illinois December
2005 - June 2009
Senior Quality Assurance Analyst
. Development and execution of formal test plans to ensure the delivery of
quality software applications
. Designed robust test cases in HP Quality Center and procedures from
business requirement specifications
. Conducted system testing, end-to-end testing, and regression testing to
validate functionality and conformance of financial investment
application against specifications
. Coordinated and executed System Integration Test (SIT) cycle
. Created and tracked defects in Quality Center and Test Director until
defect(s) were completely resolved or gated
. Communicated with project groups after test case execution to inform them
of any issues, problems or risks with the test case.
. Resolved and updated production level defects and tested defect
resolutions in QA and Development environments
. Interacted with end users and all other groups involved in development
. Reviewed System Requirements Documents (SRD) documents
. Coordinated the troubleshooting of testing environments
. Designed SQL scripts in PL/SQL to obtain data on various databases
. Tested the functionality of the IVR (Integrated Voice Recognition) system
. Tested Web-Based applications in .NET
. Tested Enterprise level software and software products
Newark In One, Chicago, Illinois June 2005 - November 2005
Quality Assurance Analyst
. Conducted system testing, system level integration testing, end-to-end
testing, and regression testing to validate functionality and conformance
of application against specifications
. Tested the functionality of an E-Commerce website
. Tested web based applications in a client/server environment
. Created detailed defect reports and tracked defects until they were
resolved
. Reviewed Functional Requirements Specification (FRS) documents
. Interacted with end users and all other groups involved in development
. Coordinated the troubleshooting of testing environments
. Evaluated test results to determine compliance with established business
processes.
. Development and execution of formal test plans to ensure the delivery of
quality software applications
. Designed robust test cases and procedures from functional requirements
specification documents
. Manually executed test scripts for system test (SIT) and regression test
Chicago Public Schools, Chicago, Illinois January 2005 - April 2005
Software Tester
. Conducted system testing, system level integration testing, end-to-end
testing, regression testing, and user acceptance testing (UAT) to
validate functionality and conformance of application against
specifications
. Tested .NET applications
. Implemented Quality Assurance Policies and Procedures from scratch
. Designed and implemented a defect resolution process
. Interacted with end users and all other groups involved in development
. Coordinated the troubleshooting of testing environments
. Evaluated test results to determine compliance with test plans and
established business processes
. Development and execution of formal test plans to ensure the delivery of
quality software applications
. Involved in test-planning, writing test cases/scripts, test case
automation, as well as test execution
. Designed and developed a requirement matrix
. Generated spreadsheets in Microsoft Excel to track data from completed
test cycles
. Defined and tracked quality assurance metrics such as defects, defect
counts, test results and test status
. Designed robust test cases and procedures from requirement specifications
. Developed test scripts for UAT
Citigroup, Deerfield, Illinois October 2004 - December 2004
Software Tester
. Tested in a mainframe environment.
. Development and execution of formal test plans to ensure the delivery of
quality software applications
. Involved in test-planning, writing test cases/scripts, test case
automation, as well as test execution
. Defined and tracked quality assurance metrics such as defects, defect
counts, test results and test status, as well as participated in tested
planning and installation/maintenance
. Conducted system testing, system level integration testing, end-to-end
testing, and regression testing to validate functionality and conformance
of application against specifications
. Worked closely with application development teams and users for defect
resolution
. Developed test plans, manual and automated test cases, scripts and
scenarios
. Developed and executed test scripts for performance testing, stress
testing, and load testing
. Developed test scripts and scenarios for user acceptance testing
Moore Property Management, Chicago, Illinois March 2003 - October 2004
Help Desk Specialist/PC Support
. Independently configured and setup workstations
. Provided account administration and workstation support for users
. Installed network adapters, RAM, Hard drives, modems & other hardware
peripherals
. Provided users with installation, configuration and troubleshooting
assistance for the Microsoft Office suite and other desktop productivity
applications
. Provide desktop support on Windows 2000 & Windows XP Workstations, MS
Word, Excel, PC Docs and various DOS applications
. Provide desktop support for staff of 50
. Analyzed and solved software and hardware issues
. Generated reports pertaining to software and hardware changes
. Troubleshooting of TCP/IP connectivity
. Tracked trouble tickets using Visual Intercept
NCS Pearson/Reid London House, Chicago, Illinois May 2002 - November 2002
Quality Assurance Analyst
. Validated software changes delivered by software developers
. Generated and executed validation test scripts
. Tested Java applications
. Executed test scripts in a client/sever environment
. Documented test results in accordance with standards
. Created and tracked defects until defect(s) were completely resolved or
gated
. Reviewed and evaluated validation requirements for testing cycles
. Tested applications written in HTML
. Generated Test Completion Reports (TCRs) after test cycles were executed
. Generated test cases and test plans for new feature testing cycles and
regression testing cycles
. Generated spreadsheets in MS Excel 2002 to track data from completed test
cycles
. Performed new feature, regression, and impact testing
. Tested software applications against specifications & documentation and
recorded results
. Conduct compatibility tests with other software programs, hardware,
multiple operating systems, and network environments
. Manually tested the functionality of the TSA website (Transportation
Security Administration) Quick Screen system
. Tested the functionality of the TSA IVR (Integrated Voice Recognition)
system
. Tested the functionality of Web based Assessment Tests on various
operating systems and browsers
. Manually Tested the functionality of Scan Forms and Assessment Tests
. Developed automation scripts (using Silk test ) to test the functionality
of the TSA website
Tellabs Operations Inc., Naperville, Illinois April 1998 - November
2001
Validation Analyst
. Generated and executed validation test scripts
. Documented test results in accordance with standards
. Reviewed and evaluated validation requirements for testing cycles
. Validated software tools used during product development
. Validating and troubleshooting defect reports from customers
. Validating software changes delivered by hardware and software developers
. Responsible for maintaining and debugging RF Network
. Performed tests on telecommunication hardware and software products
. Performed new feature, regression, system, integration, UAT, and impact
testing
. Developed system integration tests to test telecommunication software and
products
. Developed regression tests to test telecommunication software and
products
. Created and maintained automation test scripts using TCL
. Designed and implemented test fixtures for telephony circuits
. Created test cases and test plans for new feature, regression,
integration, and system test testing cycles
. Generated spreadsheets in Microsoft Excel to track data from completed
test cycles
. Generated regression and new feature test cases using DOORS
. Generated test case results using DOORS
. Generated Test Completion Reports (TCRs) after test cycles were executed
. Developed automation scripts for SNMPI cards
. Configured Ameritech BCGs to place call runs
. Created automated test programs to operate BCGS and other lab equipment
associated with testing.
. Tested the functionality of E1 and T1 cards
. Implemented and tested the functionality of GR303 protocol
EDUCATION
Chicago State University, Chicago, Illinois May 1997
Bachelor of Science in Mathematics/Minor in Physics
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