Customer Service Testing
Resume:
Madhuri Palande
*******.*******@*****.***
Objective
Seeking a challenging career and to join a dynamic organization in which I
can apply my enthusiasm, technical aptitude, and exceptional team working
spirit.
Summary
> 4+ years of experience in the IT field.
> In depth knowledge of Manual Testing, User Acceptance and Automated
Testing.
> Extensive experience in Testing and Defect tracking tools: Winrunner,
QuickTest Professional (QTP), Test Director, Quality Center and TFS.
> Experience in preparation of Test cases, Test Scripts, Test execution,
Defects tracking and Reporting.
> Expertise in different testing methods such as System Functional,
Regression, Integration, Black Box, Performance and User Acceptance
Testing. Strong experience in testing web based applications.
> Knowledge in analysis of Bug Severity, Bug Tracking System, and Bug
Reporting.
> Knowledge of ISO 9001:2000 and SEI CMM level 4 standards.
> Sound knowledge of working with BRD/Used Case documents and creating
corresponding test cases .
> In depth knowledge of Software Development Life Cycle (SDLC) with
thorough understanding of the various phases.
> Proficient in troubleshooting user problems related to Operating
Systems (Win9x,NT,and
> Win 2000), Network Connectivity, TCP/IP configuration,
backup/recovery, anti-virus firewall upgrades, MS Office products and
Internet connectivity.
> Very strong analytical and problem solving techniques, presentation
skills & deliverance and proven team player/leadership qualities with
superb written and verbal communication skills.
Education
> B.S Electronics
Certifications
> Microsoft Certified Professional (MCP - Windows Server 2003)
> CSTE (Certified Software Testing Engineer)
Technical Skills
> Operating Systems : Windows
XP/2000/2003/NT,Vista,MS-DOS.
> Testing Tools : WinRunner, QuickTest
Professional(QTP),Test Director,
Quality Center
> Defect Reporting Tool : Test Director, Quality Center, TFS
> Database : MS Access, SQL Server 2005/2008
> Source Control : Visual Source Safe (VSS)
> Languages : T- SQL, C#.Net,
> Web Technologies : ASP.NET, Web Services, WCF Services, XML,XSD,
SharePoint 2007. XML Spy
> Software Packages : Symantec Backup Exec,
Microsoft Office 2003/2008,
Outlook 2003/2007 Visual Studio.Net
Work Experience
Thomson Reuters, TX
QA Analyst
November 2009 to December 2009
Checkpoint is an online tax research system that was developed for tax and
accounting professionals. It is used extensively by CPA firms, corporations
and law firms. This software is used for accessing fully integrated tax,
accounting, auditing and corporate finance content -- including primary
source materials and expert analysis.
Responsibilities:
> Reviewed Functional specs and used cases.
> Executed test cases created using Lotus notes.
> Performed Functional testing, Navigation testing, Integration testing
and User Interface testing.
> Responsible for managing the test results and tracking reported
defects.
> Responsible for testing the content pages developed using Sharepoint
and confirming the updated information loads accordingly.
Performed extensive regression testing on all the available modules
> Reported defects and coordinated with the development team to resolve
the issues associated with the application.
> Attended status meetings.
Environment: Windows 7, Win XP, Windows Vista, .Net Framework 3.5, C#.Net,
Lotus Notes
Bizloom Infomedia,NY
QA Analyst
October 2008 to October 2009
Bizloom Infomedia is a mid level software development company which
provides technology services of a wide range like software design and
development, project management, and web mastering services. The company
has designed and developed numerous web portals for their clients on
various different platforms. The applications were developed using ASP.NET,
C# and .NET 3.5 using Agile Software Development Methodology and Scrum
process.
Responsibilities:
> Worked on gathering requirements, writing and updating of the Business
Requirements Document (BRD), developing test plans, and working with
the users during the User Acceptance Testing.
> Participated in walkthroughs with system developers to discuss the
business and system requirements and validate end user requirements
> Performed manual testing and assigned defects to the corresponding
developer using TFS bug tracking system.
> Performed smoke testing, functionality testing, regression testing, ad
hoc testing, and integration testing.
> Wrote standard and complex SQL Queries to perform Data Validation.
> Performed unit test using test project in VSTS (Visual Studio Team
System).
> Responsible for testing WCF Services using WCF test client.
> Conducted automated testing using QuickTest Professional (QTP),
recorded and wrote test scripts.
> Responsible for testing the SharePoint content pages and confirming if
the pages are loading according to the selected cultures along with
site navigation testing.
> Responsible for testing migrated data of the application.
> Created VB Scripts for data driven testing in QuickTest Professional.
> Analyzed test results, created the reports and was responsible for
maintaining QA builds.
> Trained and oriented staff on use of hardware and software as needed.
> Performed additional duties as assigned by management.
Environment: ASP .NET, C#. Net 3.5, WCF, MOSS 2007, Visual Studio Team
System 2008, SQL Server 2005, QuickTest Professional
PC Club, CA
QA Analyst February 2008 to
October 2008
PC Club is a retailer of consumer electronics, software and personal
computers. The Ecommerce website was developed to allow users to purchase
products online using secured transaction methods.
The web site also involved an inventory and order management system which
allowed the client to manage their inventory, view orders and review
transactions within the website database.
Responsibilities:
> Prepared test cases for Navigational testing, Functionality testing
and GUI testing using Quality Center.
> Used Quality Center to analyze the defects and categorize them based
on severity and also mapped them to the corresponding test cases.
> Extensively wrote SQL queries to perform data integrity testing and
back-end testing of the application.
> Worked with the users and development team to assess the status of the
application as well as the operational impact of any outstanding issues
and risks.
> Captured, reviewed and reported quality metrics for systems and user
acceptance testing activities.
> Implemented Quick Test Professional for automated testing.
> Conducted functionality and regression testing during various phases of
the testing cycle.
> Tracked various issues and generated details reports for the
management teams.
> Interacted with developers for status of the bugs and re-tested the
fixed bugs.
> Participated in meetings and walkthroughs.
> Performed additional duties as assigned by management.
Environment: MS SQL server 2000, ASP.NET, C#.NET, Windows XP, .Net 2.0,
QTP, Quality Center
Bizloom Infomedia
QA Analyst July 2006 to
December 2007
Responsibilities:
> Performed Manual and Automated Quality Assurance testing of Web and
Client Server applications.
> Worked on developing Test plans, Test cases and Test data according to
requirement documents.
> Conducted Functional, Regression, Performance, and Load/Stress tests.
> Used MS-Excel and MS-Word for defect tracking and reporting and to
store all testing results.
> Coordinated with the development team to fix the reported bugs.
> Performed build acceptance tests on daily product builds.
> Worked on planning and executing upgrades for the server and client
software upgrades while maintaining the software infrastructure.
> Administered local and remote client databases and insured data
integrity during data replication.
> Worked closely with Program Management, Product Testing, and Product
Support to insure the best product delivery, customer service, and to
address product liabilities.
Environment: Windows 2003, Win XP, SQL Server 2000
Symantec Corporation
Technical Support Engineer Tier 2 May 2005
to May 2006
Responsibilities:
> Provided Enterprise support for Symantec Products (Backup Exec) on
Novell Netware, Windows Servers, Microsoft Exchange 2003 and Linux.
> Provided troubleshooting for network and server issues. Proactively
assisted with help desk duties, supporting software and related
technical issues.
> Provided live online support for Granular data recovery, Point in time
recovery and continuous protection for critical windows applications
and file servers.
> Backed up and restored vital data on Windows 2000, Windows 2003,
Exchange Server 2003, and SQL Server 2005.
> Defined and implemented server back-up routines and established
offsite storage recovery solutions.
> Worked on Active Directory issues for Microsoft Server OS(SBS
2000/2003).
> Deployed updates, service packs and hot fixes using Windows Update,
Automatic Updates, and Group Policies.
> Implemented and maintained policies, procedures and associated
training plans for network resource administration.
> Performed Disaster Recovery of Domain Controllers(Windows server
2000/2003).
> Administered the Windows 2003/2000 and Windows XP/Vista OS. Maintained
and monitored the server system with the help of performance counters
and utilities (like Powershell, Win Support tools, backup tools, etc)
> Monitored the resource usage by individual virtual machines in
different datacentres of VMware ESX environment.
> Configured and designed Active Directory forest, sites and domains.
Managed user profiles, groups and organizational units (OUs) in AD.
Monitored replication traffic between different sites in AD.
> Guided clients with setup of backup schedules and rotation strategies.
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