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Customer Service Quality Assurance

Location:
Florence, SC, 29501
Posted:
May 01, 2010

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Resume:

David Kerzner

Date of birth : ** June ****

Contact

Tel : 843-***-****

e-mail :

abmwdv@r.postjobfree.com

Address

**** ********** **. #*, ********, SC 29501

Profile

Obtain a position where I can maximize my management skills, quality assurance, program

Objective

development, and training experience.

Availability Starting now

Key Skills

Proficient or familiar with a vast array of programming languages, concepts and technologies, including:

Microsoft Works, Excel, Apple and Windows

PowerPoint, Office operating systems

including 7

Education

2008 to 2010 Master of the Arts in History

Winthrop University, Rock Hill, SC

2000 to 2004 Bachelor of Arts and Science

Winthrop University, Rock Hill, SC

1996 to 2000 High School Diploma -

Mayo High School For Math, Science and Technology, Darlington, SC.

Work Experience

Full-time job

McDonalds Corporation

Training Consultant & Information Technologies Jan 2008 to current

Expert

Diagnostic and repair work on all computer hardware and operations issues.

Updating computer systems and updating employees on operating procedures.

Training, developing and recruiting basic employees for professional progression.

Tracks and trains management candidates and trains them through every level of management.

Management classes taught and prepared with students is recognized as college management credit.

Part-time job

Food Safety Teacher

National Restaurant Association Certified Teacher May 2009 to current

and Proctor

Teaches class room and internet based food safety classes.

Proctors paper based and internet based tests.

Additionally In charge of setting up lessons, class rooms

Impeccable teaching and proctoring; record known for putting in extra effort with students.

Full-time job

McDonalds Corporation

Store Manager January 2005 to January, 2008

Oversaw operations of a 2.4 million dollar store.

Oversaw performance, development and recruitment of management team and nearly 90 other

employees

Performed daily, weekly and monthly inventory tracking and ordering assignments

Responsible for hiring and terminating all employees.

Continuously implemented new systems and initiative programs aimed at improving the business along

the lines of equipment, customer service and sales.



Contact this candidate