Customer Service Sql Server

Fabian Baksh

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**** ****** ***, ********** ** 33414 . ******@*******.*** . 631-***-****

EXPERIENCE SUMMARY & KEY STRENGTHS

. Several years of experience in Information Technology with Microsoft

based applications

. Experience includes E-Commerce, business to consumer and B2B

applications

. Applications expertise in Financials, Retail, Telecommunications, SEO

and SEM

. Customer service oriented, focused and driven

. Team building & leadership experience

. Compliance and standards management and expertise

. Several years of experience with full SDLC

SUMMARY OF TECHNOLOGY SKILLS

ASP.NET, VB.NET, C#, ADO.NET, ASP, Coldfusion, SQL Server, XML, Reporting

Services, Web Services, VB SCRIPT, Javascript, Flash, Powerbuilder,

Photoshop, Dreamweaver, IIS, PHP, Access, FoxPro, DB2, Microsoft Office,

Microsoft Project, Sharepoint, W2K-W3K Server, Netware, UNIX, XP, Vista,

Windows 7, IBM AS/400, Cisco, Surround SCM, Checkpoint.

EDUCATION & CERTIFICATIONS

Baruch College (CCNY) - BBA Computer Information Systems

Microsoft Certified Professional (MCP+Internet) ID# 1396891

PROFESSIONAL EXPERIENCE

Centsible Calling Inc 2005 -

Present

.NET Web/Database Developer

Centsible Calling is value added telecommunications service provider for

the international and domestic long distance markets, operating via a

network of agents and resellers throughout North America.

RESPONSIBILITIES

. Responsible for the design, development and implementation of the

company's internal, external, agent and reseller web sites while

ensuring best practices utilizing ASP and ASP.net (VB and C#).

Migrated original ASP applications to ASP.NET. Designed, developed,

optimized and maintained SQL Server databases to back end the

applications. Helped ensure web server, database and firewall security

was fully implemented for PCI compliance.

. Designed and developed company's sales and marketing database

reporting system in ASP.NET (VB and C#) and SQL Server. Designed and

developed SQL Server databases, stored procedures and views and

utilized SQL reporting services. Managed the company's online

marketing efforts. Built relationships with marketing partners and

kept company's pay per click marketing budget working. Completed an

ambitious SEO program designed to put the company among the top in the

organic search engine listings. When fully implemented this will save

the company 60% in monthly advertising and generate 25% more in extra

monthly sales revenue.

. Designed, developed and implemented a state of the art credit card

verification system (CCVS) linked to customer service. This system has

enabled the company to virtually eliminate credit card fraud and

associated charge backs. The CCVS also empowers the customer service

staff to significantly reduce the amount of time needed to verify any

new customer credit card information. The system was built by

integrating ASP and ASP.NET with 3rd party web services including

Verisign (Paypal) payment gateway and other fraud detection API.

Designed and developed SQL Server databases in the back end to

facilitate the application.

Sbarro Inc, Melville NY 1993

-2005

Software Developer Point Of Sales/Executive Information Systems

Based in Melville, NY, Sbarro is one of the world's leading Italian quick

service restaurant concept and the largest shopping mall focused restaurant

concept in the world with more than 1,000 locations across 42 countries.

RESPONSIBILITIES

. Designed, developed and maintained the Franchise Executive Information

Systems (EIS) for corporate location. The franchise EIS enabled

international locations to report sales information real time and

handled exchange rate conversion automatically thus dramatically

reducing the need for mailing and faxing of paper work and data entry

at the corporate level. Systems built on ASP, Coldfusion and ASP.net

against SQL Server back end. System was used by various levels of

upper management within the company and enabled franchise execs to

monitor sales trends and act on delinquencies in a timely manner.

. Designed, developed and maintained the Corporate Executive Information

Systems (EIS) for corporate location. The corporate EIS was designed

to enable executives to easily view sales, expenses, and net income

comparisons and trends across several years. Reporting included

weekly, bi-weekly and period comparative sales analysis. Systems built

on Powerbuilder against SQL Server, Access and Foxpro back ends.

Migrated and integrated data into SQL Server from external data

sources.

. Built and maintained company's public web site. Configured and managed

the web server and databases at the back end. Maintained web site and

server security. Assisted network staff with any firewall rules that

were necessary for security of web server within the DMZ.

. Led and assisted in the conversion and migration of the old POS back

end and front end functionalities and data into the design of the new

POS system. Built several DTS packages to help facilitate the process

of getting data from different sources such AS400, Foxpro and text

files into SQL Server. Created several web interfaces to streamline

the conversion and rollout of new POS.

. Worked closely with all levels of management, VPs, regional directors

and store managers and personnel to gather information and input

necessary to build the specifications for the company's first POS.

When implemented, the POS we planned and designed helped to save the

company approximately $5 million in food and payroll costs in its

first year alone.

. Built and maintained the original proprietary POS system for the

company. This was done when the company operated approximately 500

stores nationwide and had no prior system in place. Created several

POS modules including item, inventory, payroll and extensive reporting

at the back end and menu, pricing and punching in/out and other

cashier functionality at the front end.

. Helped network staff create and maintain POS back end file and data

transfer routines from store locations to corporate servers and AS400.

Most of this done via FTP and scripting.

. Created and maintained secure and automated FTP scripts to facilitate

the communication of HR benefit and other information to and from

Sbarro corporate office.

. Provided reliable support and formal and informal training to the POS

Help Desk department and field personnel when necessary. Assisted with

numerous grand openings and store conversions to ensure successful

implementation.

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