Manager Sales

Dale Busch

**** ***** ****** ***** ( BROOKLYN PARK, MN 55443

********@*******.*** 763-***-****

General Management ( Operational Leadership ( Sales

Management

Management professional with extensive accomplishments in sales,

operations, and P&L oversight. Results-driven, decisive leader with

demonstrated success at directing large, cross-functional work groups and

developing management teams that consistently achieve organizational

objectives. Proven track record of improving profitability by consistently

increasing sales while proactively managing operational expenses.

Consistently recognized for outstanding job performance and success.

CORE COMPETENCIES

VISIONARY LEADERSHIP Sales Management Production &

Profit & Loss Inventory & Quality Distribution

Management Control Consensus Building

Multi-Location Lean Manufacturing Budgeting &

Management Knowledge Forecasting

Operations Management Business Process Contract Negotiations

Improvement

Professional Experience

COIT SERVICES - BLOOMINGTON, MN 2006 - PRESENT

A Twin Cities specialty cleaning company with annual revenues of $4

million.

sales manager

Full leadership and P&L responsibility for Commercial, Restoration and

Residential Sales departments.

. Faced with declining revenues in the residential market, I developed a

sales and marketing plan that focuses on potential commercial and

restoration customers. Currently, this business is worth over $920k,

which is 22% of the company's total revenue.

. Identified, pursued, and closed the largest commercial cleaning deal in

company history, contributing over $70,000 in recurring revenue.

. Developed an antimicrobial cleaning protocol that uses "green" chemicals

and can be safely applied in an occupied environment. This has brought in

$29k in new business within the first two months.

HOM Furniture, INC. - Coon Rapids, MN 2003 - 2006

Large Regional furniture retailer with sales of over $175 million annually

Senior Operations Manager

Full leadership and P&L responsibility for Product Assembly, Product

Repair/Parts, Customer and Vendor Returns departments.

. Identified opportunity to capture ongoing expense of repairing product

arriving damaged from vendors. Designed and implemented acceptance

standards and vendor charge-back program that within six months had

reduced operating expenses by over $47,000 per month.

. Recognized opportunity to significantly reduce damage caused by poor

handling. Created and implemented a "Handle with Care" program reducing

damaged product by 450 pieces within a two week period (61% reduction in

rate of damage), and now saving company $1.7 million annually.

. Recognized damaged customer returned product was stalling out and piling

up in a holding area. Established a three technician just-in-time repair

team to work on returning product as it came through the door. Within one

month this team effectively decreased work-in-process by 48%.

Iron Mountain, Inc. - Bloomington, MN 1998 - 2003

The leader in outsourced records and information management services

General Manager (2000 - 2003)

Director of Service Operations (1998 - 2000)

Responsible for cross-functional workforce of 142 employees handling over

1,700 customers with daily transactions involving 32,000 items. Full P&L

accountability for $18 million in annual revenue.

. Recognized an obvious customer need but an inconsistent ability of the

company to deliver quality performance on special projects. Built a

special projects team to focus solely on this business. Within six

months, company was doing over $72,000/month in special project revenue

at a consistent profit margin of 38%.

. Facing ongoing low service margins from ineffective labor management

decisions, developed an Excel-based productivity tracking system that

allowed operations management to more effectively utilize existing staff

across the company's facilities. Resulted in a 2.4 percentage point

increase in service margin contributing an additional $121,000 to

company's bottom line on an annual basis.

. Earned recognition as the "1999 District of the Year" for outstanding

team performance in the areas of revenue management, quality measures and

systems improvements. Exceeded budgeted profitability by 3.2 percentage

points and budgeted service revenue by $260,000.

Coit Services - Bloomington, MN 1995 - 1998

A Twin Cities specialty cleaning company with annual revenues of $3.5

million.

Operations Manager

. Identified additional revenue opportunity through an HVAC duct cleaning

service. Planned and implemented this service and increased the company's

revenue by $280,000 in its first year, and contributing an ongoing 8% to

the company's overall annual revenue.

. Challenged with consistently losing money in the first quarter of the

year, developed a cost savings promotional campaign called "Arctic

Survival" involving all employees. Decreased losses in the first quarter

by 52% saving $65,000. Campaign adopted as an ongoing annual program.

Earlier Career History

Avis Rent-A-Car, Inc. Minneapolis, MN & Chicago, IL: 1991 - 1995

( Operations Manager (

American Linen Supply Company Minneapolis, MN & Los Angeles, CA: 1988 -

1991

( Industrial Engineer ( Marketing Representative ( Service Manager (

Education

Bachelor of Science Degree in Industrial Engineering

St. Cloud State University - St. Cloud, MN

Professional Associations

BOMA - Education Committee

BNI - Business Networking Organization - Membership Committee

Northwest Lean Manufacturing Network

Key Group 933

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