Customer Service Sales

Rebecca Wong

**** ******* ***** ****** 919-***-****

Cary, NC 27513 ********@*****.***

Buyer

Profile

A detail-oriented team player likes new challenges and is good at

planning, defining the processes and solving problems. Profound

knowledge in statistics, supply chain and quality management. Strong

leadership and excellent in customer service skills. Experience in

technical and business report writing, purchasing planning and

accounting.

Key Credentials

. Purchase planning . Production Planning

. 6 Sigma, Root Cause analysis . Business & Sales Report

analysis

. Team Leadership . Problem Solving

. Customer service . Supply chain management

. Quality Management . Inventory Optimization

Education

Master of Science, Industrial Engineering & Management, the Institute

of Technology at Linkoping University, Sweden (1996-2002)

. Major: Quality Management . Minor: Computer Science

Accounting studies, Wake Technical Community College, Raleigh, NC

(2004-05)

. Payroll Accounting, Income Tax, Government & Not-for-profit

Accounting, Software Application Accounting

Work Experience

Supply Chain Planner, Whirlpool AB, Sweden (01/07- present)

. Ensured all the equipment data and materials were prepared and

fulfilled the requirement for production.

. Checked the constrained materials and its capacities.

Coordinated processes in vendor management, production planning,

logistics and customers to meet on time delivery.

. Defined problem issues and implemented solutions in a timely and

customer focused manner.

. Established and maintain the data of materials for productions.

. Updated MPS and checked the work orders have been release

timely.

. Managed inventory level to balance customer service and total

cost.

. Handled return goods and required reparation or replacement by

processing RMA paperwork to supplier. Required refund or credit if

necessary.

. Initiated forward or backward scheduling to meet on time

delivery. Checked also if there was any infinite or finite capacity

in the plant. Reviewed and verified the budget and throughput time.

. Defined and evaluated the new potential vendors to achieve

smoother lead time and quality in inbounding management.

Accounts Assistant with purchasing, R.S. Hughes, Raleigh, NC (10/05-

08/06)

. Checked the inventory level at warehouse and maintained

inventory data into record.

. Forecast and scheduled the purchase planning for next period

with regards to trend and season periods.

. Processed purchase orders by defining quantity rebates.

Confirmed and tracked the orders.

. Established the quantities for the incoming goods.

. Minimized the inventory cost and improved team work

efficiencies.

. Prepared bank deposits, entered in ACH wire activities, created

and entered invoices.

. Posted and reconciled credit card activity and entered in

expense reports.

. Issued credit memos. Maintained customer records. Prepared

1099's.

. Prepared analysis of accounts and assisted in monthly closing

and profit & loss analysis report.

. Tracked inventory using EDI stock replenishment and bar coding

system.

. Reminded customers of their overdue payments.

. Increase the sales by 15% from a previous year.

Accounts Payable, Stock Building Supply, Raleigh, NC (07/04-10/05)

. Reviewed, verified and processed high volume of employee

expenses and inventory invoices with regard to terms with vendors

into proper general ledger accounts.

. Ensured vendor invoices, employee expenses paid timely. Maintain

into accurate records.

. Audited the posted expenses and invoices by applying SOX

Standard. Released the payments.

. Performed reconciliations and resolve vendor disputes.

. Processed various freight transactions.

. Assisted other team members with MRNI vendor accounts.

Sales Floor Supervisor, Van Heusen, Morrisville, NC (03/03-06/04)

. Promoted from sales associate to management position.

. Led other sales associates and assigned daily tasks to them.

. Improved team work efficiencies. Maximized the sales performance

and took eventually immediate action for sales improvement.

. Received merchandise and put the paperwork into database.

Reconciled inventory and followed up daily activity procedures.

. Performed weekly payroll and business report on merchandise by

presenting with graphs and data.

. Reviewed, verified and documented the previous day sales reports

on accurate records. Managed daily cash and perform daily deposits.

. Established stocking levels on merchandises at store. Processed

purchased orders.

. Assisted customers in selecting and special ordering

merchandise.

. Launched the new merchandises to customers. Promoted weekly

sales.

Academic Projects

Quality Intern, Ericsson, Research Triangle Park, NC (2000-01)

. Researched testing and sustaining processes and reported issues

to development group.

. Collected data. Defined testing processes and issued

calculations and evaluated the results.

. Applied quality methodologies such as continuous improvement,

root cause analysis, PDSA and presented corrective and preventive

actions.

. Reported results and presented recommendations for managers in

the company and professors at school.

Business Process Researcher, SKF Bearing AB, Sweden (1999-00)

. Manufacturer for turbines and engine parts.

. Objectives to this research were what areas needed to be

improved.

. Acquired profound knowledge in manufacturing and management

processes by creating process maps.

. Defined bottlenecks in manufacturing process. Established the

purchasing process and followed up lead time. Ensured the materials

arrived timely for production and later for delivery to customers.

. Checked the throughput, work-in-process, production level,

turnover and other outcome data were met with the forecast schedule.

Checked variances between the actual outcomes with the forecast.

. Presented results to the company's management and professors at

school.

Business Strategy Researcher, Bergman & Beving AB, Sweden (1999)

. Examined business strategy and core competencies for this

supplier of tools, industrial consumables, and industrial components

to European construction and industrial sectors.

. Applied BCG Growth-Share Matrix and executed SWOT and ratio

analyses (i.e., liquidity, inventory, total asset turnover,

leverage, market value, ROI).

Computer skills

Windows XP, Vista; Word; Excel; PowerPoint; Outlook; Access;

CorelDraw, Lotus; Peachtree; Prophet 21; Trend; SAP

Miscellaneous

Volunteer at American Red Cross - Blood giving center (2002-2004)

Volunteer at Cary Lutheran Church, Pre-school assistant for three

years old group (2002-2003)

Volunteer at International Student Association (1998-1999)

Volunteer at Swedish Red Cross for youth (1993-1996)

References

Upon Request

Contact this candidate