Customer Service Software

Objective

I am seeking an entry level software development position to expand my

work experience and to grow professionally within a company. I am

searching for a long term career where I can utilize my software

development techniques and to enhance the teams that I work with to

maximize the productivity of the company. I am a highly motivated

individual with 5 years of experience on existing hardware, software

applications, tech support, and customer service.

Skills Summary

C++, JAVA, Visual Studio .Net Microsoft Office Suite, Outlook

HTML/CSS/JSP/PHP/Adobe Photoshop Cloud Storage, Sugarsync, Google

MySQL Drive

Unix, Mac OS, Windows Networking hardware and Diagnostic

95,98,me,vista,7,8 tool

Mobiles/Tablets: Android, iOS, Antivirus Symantec, AVG, McAfee

Blackberry Hardware/software installation,

updating,

maintenance, assembly, recovery, and

backup

Professional Experience

Arbelsoft Inc. (POS Computer System) Dry-cleaning, Laundromat,

Alteration, Shoe Repair 2007 - 2008

Web Developer

. Redesigning and developing e-commerce sites to enable users to search

through company inventory by different categories, and to show product

information, financial availability, online purchasing, customer

support, online demonstrations, online support, online remote support,

product showcase events, and advertising.

Technical Support

. Recommending, maintaining and purchasing computer hardware and

accessories in inventory

. Recommending and assembling complete POS solution for customer

including upgrading, repairing, and replacing computer hardware,

network hardware and software updates, new installing/Setting up

windows OS and POS software and merchant accounts.

. On location complete installation and setup including Computer System,

Hubs/Switches/Router, network socket wiring, cabling, network

configurations such as firewall, Static IP, DNS, MAC Address, DHCP

Server, Port Forwarding, bandwidth limit, etc...

. On/off location including online remote assistant and troubleshooting

for Windows OS, POS software, and hardware

. Managing and preparing equipment for off state product showcase

including creating animation video demonstration for POS software and

presenting products at the product showcase. Maintained excellent

working relationships with customers and marketing staff.

State University of New York Rockland Community College

2001 - 2004

Lab Assistant, Helpdesk, Tutor

. Servicing and maintaining computer systems, including inspection,

cleaning, testing, running scandisk, defragmenting hard drives,

updating antivirus programs and maintaining performance and security.

. Identifying, troubleshooting, and analyzing computer related issues.

Determining appropriate courses of action, and conducting repairs,

modifications, and upgrades of internal components and peripherals as

needed. Install, configure, patches and upgrades operating

systems/software applications, Windows 95/98/ME/XP/Vista/NT 4.0/2000.

. Installing Network Interface Cards NICs. Setting up IP addresses,

DNS, network connections, network storage, network printer, file

backup, OS backup. Maintain LAN connectivity using TCP/IP protocol.

. Providing technical support and performing troubleshooting for

faculties and students including Data recovery, OS recovery, Microsoft

Office, Outlook, etc...

. Tutoring for Object Oriented Programming C++, Java, Visual Studio

.NET, HTML, CSS, JavaScript

Web Developer

. Redesigning and developing the entire website for Computer Science

Department and Campus Communication Department to provide students and

faculty the ability to search for the information about recent news,

events, degree requirements, class curriculums, contacts, etc.,

improving usability and consistency by taking advantage of JavaScript

and CSS to provide a more user-friendly interface, working closely

with the departments and faculty to gather and refine requirements and

improving future editing and response times by design and writing more

efficient code and utilizing technologies such as HTML, CSS,

JavaScript and Adobe Photoshop

. Managing training for web editor and faculty to maintain website.

Education

State University of New York at New Paltz B.S.,

Computer Science

State University of New York at Rockland Community College

A.S., Computer Information Systems

Languages Spoken: English and Thai

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