Customer Service Sales

Brandon Phone:

Blake 818-***-****

*** * *-****:

Everett ****************@*****.***

St. Apt#

1

Glendale, CA

91205

SUMMARY

To obtain a challenging position in a business related atmosphere. To bring a willingness to share information and

ideas, a commitment to teamwork, responsiveness to change and growth through the company, and to express my

ability to communicate clearly and honestly with peers, managers, and customers. I have an amazing commitment to

continuous

learning and skill development. Lastly, my general objective is to obtain new skills in every challenging environment,

along with the skills I have already achieved, so that I may make a significant contribution to the overall success of the

company.

PROFESSIONAL EXPERIENCE

Client Services Supervisor

Landmark

Studio City, CA 10/01/2009-

3/15/2010

Client Services Supervisor- as a Client Service Supervisor, I wear many hats. Assign new appraisal order’s, flood orders,

and escrow orders daily. Orders are received from all major lenders as well as numerous brokers. Service’s are provided

for all states. FHA, VA, and conventional products. Negotiation of fee’s to create a greater margin. Supervise all

employees under me, as well as training any new employees. Implement new policies and procedure’s, problem solve,

and constant follow up. Daily communication with appraiser’s, processors, loan officers, brokers, and escrow agents.

Review of final appraisal reports, maintaining a daily pipeline for follow up, payment, and ETA’s, submit final appraisal

reports, title commitments, flood certs, and HUD-1 to clients. Ensure timelines are met on a constituent basis.

Communication is made via email, telephone, and Etrac internal Landmark software.

Suspense Coordinator 5/2007 –

08/2009

Bank of America Corporation/CSI Companies

Los Angeles, CA

Suspense Coordinator- Work off a daily report pulled and distributed by team coordinator. Review FHA, VA, and

conventional products. Input and review the mortgage loan documentation to ensure compliance with all

requirements. Meet production standards set by Division Management. Communicate conditions clearly to

customers. Proactively contact clients to resolve outstanding conditions and expedite funding of loans including

following up on outstanding conditions taking all steps necessary to ensure that loans are purchased within

established time frames. Clarify conditions and offer alternative ways for customers to clear conditions when

possible. Make training suggestions to management.

Settlement Service Specialist II /Closer

Bank of America

Rancho Cordova, CA

Settlement Service Specialist II/Closer- Pull work from a pipeline daily. Research and clear judgments and liens

on title report. Research property taxes confirm if taxes have been paid current, or delinquent. Prepare

HUD/settlement closing statement. Order pay off from numerous lenders, collecting and/or following up on

missing information. Auditing file to make sure that coordinators are following correct file procedures for

accuracy and completeness. Issue clear to close on files that all curative issues have been resolved. Prepare HUD's

and send any /all doc's necessary to close the loan. Train Co-workers in functions/aspect's of the job when

necessary. Strong communication and quality customer service skills, work effectively as an individual and as a

group. Worked with FHA, VA, and conventional loans.

Home Service Specialist(Processor)/Doc Drawer

Bank of America

Rancho Cordova, CA

Home Service Specialist (processing) - Work off a daily pipeline report. Files are worked by days in the pipeline. As an

HSS I

am the main contact for the broker. I am responsible for effectively managing the customer's experience for a portfolio of

wholesale mortgage loans within a very dynamic, fast-paced environment. Duties: analyze loan documentation, approve

conditions within my authority, recommend solutions to certain loan issues, and maintain a high level of customer service

by being proactive in communicating with the broker and account executives. Ensure accurate, complete and timely loan

data on

the internal system. Maintain knowledge of regulatory requirements. Maintain knowledge of BofA mortgage policies

and procedures. This is all done to contribute to achieving monthly production goals. Worked with FHA, VA, and

conventional loans.

Doc Drawer - Working a daily pipeline ran internally by work flow coordinators. Doc drawer duties: pull loan# from

pipeline report, review all necessary docs, prelim, appraisal, hazard insurance, property taxes, GFE (review all fees), Doc

order request and application. After reviewing, input accurate information into the internal system. Send docs to escrow

for signature of borrower/borrower's. Taking phone calls/emails externally and internally to work with employees and

customers to maintain efficient turn around times and customer excellence. Maintaining communication with all parties

(broker, processor, escrow officer, and underwriter) involved in the process at all times. Worked with FHA, VA, and

conventional loans.

Funding Specialist 9/2005 –

1/2007

Financial Freedom

Roseville, CA

Funding Specialist - As a funder at Financial Freedom I obtained many roles. As the department received in loan

packages, I must check out a minimum of 10 loans per day for review. As I review the file, I must compare any and

all information with GPS and the loan packages. In my review of the file I am to make sure every document is signed

and dated correctly. I also must receive any and all information regarding outstanding conditions that may or will

hold up funding of the loan. Once

every condition has been met and I have reviewed the file completely, I must then set up the wire for disbursement.

This whole process is made possible, due to communicating with Escrow teams, Correspondents/Brokers and

RMS’s.

Sales Associate 6/2004 –

9/2005

Room Decor & More

Roseville, CA

Sales Associate – In this role, my main responsibility is quality customer service. I was required to have knowledge of

manufacturer products to help customers with furniture purchases. Complete transaction of sales, unload products off of

truck

and assemble for showroom floor. Deliver furniture to customer homes on schedule. Closing duties which entail entering

sales

in computer, bank deposits and closing the store for the night.

Loan Resolution Specialist 6/2002 –

8/2003

Capitol Commerce

Mortgage Co.

Sacramento, CA

Loan Resolution – In this role my main responsibility was resolving problems with incomplete loans. My goal

was to communicate with title, insurance and other mortgage company’s to gather information to complete the

loan process.

File Clerk – I was initially hired as a file clerk. This job is primarily responsible for assisting employees in meeting or

exceeding file room and shipping team goals on a daily basis. My duties consisted of daily quality control process,

archiving

loans on a daily basis in order to maintain a balanced file room. Shipped out loans on a day to day basis utilizing UPS

and its computer systems to do so.

EDUCATION

Cordova High school - Diploma General GPA: 2.8

Rancho Cordova, CA Fa

irf

Lettered in Baseball and Football. iel

d,

C

Solano Community College - In progress General Studies GPA:

A

3.0

200

Played for SCC baseball team (2 years)

1

CERTIFICATIONS

Allied Schools-Principles of Real Estate Certificate obtain.

COMMUNITY INVOLVEMENT

Sacramento community involvement- for years I was very involved with the local Sacramento little league athletes. Held

many clinics at the local high school for little league baseball players. All clinics were non-profit events.

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