Engineer Sales
Resume:
Pepperell, MA *****
Cell 978-***-****
Home 978-***-****
********@*******.***
Keith Hegedus
Work Experience
Objective
Seeking a technical engineering/management position with a progressive
organization that will utilize my strong communication skills and provide
an opportunity for growth and experience.
Experienced in both initial customer contact and implementation solution
options for a diverse customer base. Customer support and relationship
development are a key to my success.
2008 - Present Goodrich Chelmsford, MA
Sr. Quality Systems Engineer
1. Lead Internal Auditor and audit team leader for AS9100 Aerospace
Standard certification (BSI Certified AS9100 Lead Auditor)
2. Systems Administrator, deployment manager for Corporate SmartSolve
enterprise software solution for Audits, CAPA and Documentation control
and Distribution
3. SharePoint administrator, trainer and subject knowledge expert
4. Full responsibility for maintaining the dual AS9100/ISO 9000
registration for the Chelmsford facility
5. End-to-end ownership of all CAPA activities including internal and
external issues
6. Lead 5 Why and 8 D problem solving teams for issue resolution
7. Management Representative to BSI for all third-party compliance audits
8. Member AS9100 Steering Committee
2005 - 2008 Remote Reality Corporation Westborough, MA
Solution Sales Applications Engineer
9. Responsible for pre-sales technical discovery, demonstration system
setup, follow-up meetings and solution delivery. Full on-site systems
integration and customer support champion.
10. Customer technical support for all systems, corrective action leader
11. Tradeshow coordination, booth setup, logistics management
12. Alpha software QA testing, software requirements documentation,
customer software update coordination (SalesForce) and software CD
mastering
13. Solution design responsibility including software, hardware, third-
party products, resource allocation and final customer sign-off
14. New technology evaluation and beta customer selection/support
1999 - 2005 Tecnomatix-UGS Portsmouth, NH
Senior Solution Sales Application Eng. Team Leader/Product Manager
15. Responsible for all pre-sales technical demonstrations, communications,
customer interface and post-sales support
16. Focus on discovery, customer requirements analysis, solution
prescription and execution
17. As Product Manger, responsible for analyzing markets and determining
future requirements for our Factory Execution System products
18. Specify hardware/communication purchases and provide installation
support for all new Factory Execution System customers
19. Developed the site review quoting system, ROI justification and
implementation documentation
20. Responsible for establishing the product implementation timeline,
process flow and resource allocation for all new customers through site
analysis audits and interviews
21. Recent roles also include Product Support for the industry leading eM-
Execution shop floor data collection system
1985 - 1999 Sanmina-SCI Woburn, MA
Principal Quality Engineer
22. Engineering liaison to customer quality and design engineers
23. Design and implementation of internal quality audit system for ISO
9000, including three corporate divisions and managing 26 auditors
24. ISO 9000 Team Leader/Corporate Management Review Committee member. Six
years ISO auditing experience.
25. Coordinated design and implementation of computerized quality data
collection and reporting system (ongoing project)
26. Responsible for Total Customer Satisfaction in the value added division
including backplanes, systems assembly and PCA's
27. Thorough knowledge of IPC 600/610 and MIL P-55110 standards and their
application in electronics manufacturing
28. Trained in Statistical Process Control and DOE
29. Extensive computer knowledge (Word, Excel, MS SQL, MS Project, Visual
Basic)
1983 - 1985 Printed Circuit Corporation Woburn, MA
Process Engineer
30. Responsible for the Image Transfer and Solder Mask process'
31. Worked as a Production Supervisor in the HASL/Reflow areas
32. Worked with Dupont in developing the "I System" at PCC
Education
33. Attended several training sessions at Dupont, Delaware
2009 BSI Training Chelmsford, MA
AS9100 Certified Lead Auditor Training
34. Certified first-in-class
2006 Worcester Polytechnic Worcester, MA
Project Management Professional Preparation
35. Attended PMP courses
1992 - 1994 University of Massachusetts Lowell, MA
Accounting Management
36. Attended several accounting courses to aid with my executive reporting
responsibilities
1984 - 1985 Northern Essex College Haverhill, MA
Printed Circuit Technology
. Expand my knowledge of printed circuit fabrication and assembly
1977 - 1981 Berklee College Boston, MA
Engineering
Other
Member ASQ, certified to IPC-A-610, Certified AS9100 Lead Auditor,
extensive SPC training and usage
Contact this candidate