Customer Service Technician

Location:

Posted:

April 27, 2010

N elson Love

Garfield Heights OH, 44125

****@******.***

Objective: Seeking an entry-level position as a computer support technician

Key Competencies:

• CompTIA A+ Certified

• Familiar with various connectors in a PC unit, installing and upgrading CPU’s,

troubleshooting, identifying and resolving errors in server installation and recovering

lost files

• Application of critical updates, service packs, driver updates, and operating system

updates

• Knowledge of names, functions and importance of operational programs and files, as

well as the diagnostic procedures and remediation of software errors

• Understanding of Linux operating system from both the client and server perspectives

• Installation, configuration, peripheral support, and network administration

• Identification and resolution of various types of malicious codes, as well as the ability

to specify the appropriate action to take to mitigate vulnerability and risk

• Interpersonal Communication

Education:

January 2009- January 2010 Kaplan Career Institute Cleveland, OH

• Computer Support Technician Diploma and Comp TIA A+ Certification

Experience:

LTV /ArcelorMittal Steel, Incorporated: Cleveland, OH 1974-2001 and 2002-2008

Crane Operator

• Provided excellent customer service by ensuring expectations were met or exceeded

Guardsmark: Independence, OH 2001-2002

Security Guard

• Ensured safety of visitors, clients, deliveries and employees

• Maintained accurate and current log of visitors and deliveries

• Performed lock-up at the conclusion of each facility’s closing hours