Customer Service Technical Support

JOSE A. IRIZARRY

*** ***** **** ***. ***#*

Vineland, NJ 08360

856-***-****

**************@*****.***

OBJECTIVE:

To obtain an IT position where I will be able to utilize my hands on

experiences and skills in a challenging work environment

QUALIFICATIONS:

. Over 12 years combined experience in Customer Service

. 8 years experience as a supervisor

. Computer administration includes Microsoft Office with Excel and Word

. Extremely productive in high volume, high stress environments

. Fully bilingual in English and Spanish

EDUCATION:

Anthem Institute April, 2009-

Present

Computer Networking & Security Cherry

Hill, NJ

Diploma pending, April, 2010

RELATED SKILLS:

Software: Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows

7, Microsoft Windows 2003 Server, Microsoft Office including Word, Excel,

PowerPoint, Outlook, Access, Internet Explorer, Linux, Unix

Hardware: Hubs, Switches, Routers, Firewalls, RAID, Servers

Networking Skills: Client installation, configuration and maintenance;

Windows Server 2003 installation, configuration, monitoring, change

management, hardening, fault tolerance, disaster recovery and remote

management; Active Directory; Group Policy; DNS; DNCP; VPN; routing, RRAS

and remote access protocols; Built, installed and troubleshot Cisco 2500,

2600, 2800 series routers and 2900 switches; network design, configuration

and troubleshooting; TCP/IP subnetting and troubleshooting; firewall and

proxy server configuration

WORK HISTORY:

Security Operations Specialist

March, 2007-Present

Bally's Hotel and Casino

Atlantic City, NJ

. Monitor surveillance cameras of the hotel and perimeter

. Responsible for dispatching officers for all escorts needed

. Scheduling and assignment of officers for assigned posts

. Investigate and prepare reports for any incident including injury,

thefts, etc.

. Work hand in hand with Local Police and State Police in the attempt to

apprehend suspects

. Responsible for the account of all restricted keys of the property

. Monitor customer service by officers and problem-solve guest concerns

Technical Support

March, 1997- 2007

Lanco Mfg.

San Lorenzo, P.R.

. Building and repairing computers on site

. Repairing computerized paint dispensers and paint mixing machines

. Technical support for costumers

. Training of clients employees on the paint dispensers hardware and

software

. Order machines and parts

. In charged of maintenance schedules to keep productivity up

Contact this candidate