Project Manager Quality Assurance

Mark A. Heine

**** *********** ***** ( Mentor, Ohio 44060

****.*.*****@*****.*** 440-***-****

Application Development Manager

Solution Design ( Team Leadership ( Business Analysis

Highly accomplished software and application development leader with

extensive experience directing requirements gathering and solution design

for retail point-of-sale, health insurance, manufacturing, and professional

services applications. Adept at translating business requirements into

technological systems that streamline processes. Proficient at analyzing

current functions to determine techniques and strategies to improve

operations. Excellent communicator and team leader; can convey complex

concepts to non-technical audiences with ease to harmonize gap between

business and technology departments.

CORE COMPETENCIES

SOFTWARE ARCHITECTURE Agile Development Quality Assurance

Technology Evaluation Requirements Testing

Process Reengineering Gathering/Analysis Project Management

System Design POS Systems Budget Management

Technology Integration Web Architecture

Professional Experience

MEDICAL MUTUAL OF OHIO - CLEVELAND, OHIO 2007-2009

Consulting Technology Project Manager/Business Analyst

Oversaw multiple internal client and third-party resources through all

project lifecycle phases. Defined priorities and task assignments. Led

feasibility studies, requirements gathering/analysis, specification

development, solution design, testing, and deployment.

Key Achievements:

> Orchestrated Paperless Explanation of Benefits (EOB) project that

secured $250K in annual savings by making all information regarding

benefits programs available online for customer self-service.

> Directed 10-person team, which included 2 vendor teams, through

planning, configuration, and implementation of Quicken Health platform

to streamline medical and pharmacy claims processes.

EVERSTREAM, INC. - Solon, Ohio 2006

Product Development Director

Directed 14 software engineers across 3 distinct teams to develop and

integrate features into existing applications such as Data Suite, Audience

Measurement, and Operational Intelligence for provider of video on-demand

monitoring solutions. Coordinated development initiatives. Oversaw

validation and implementation of Java/JSP-based Web applications with

Oracle data warehouse.

DATAVANTAGE CORPORATION (Now Micros Retail) - Solon, Ohio 1996-2006

Manager of Software Research & Development

Led 17-person team in all facets of technology design, development,

testing, validation, and technical documentation for provider of retail

applications. Assessed dynamic retail market conditions to devise and

develop solution enhancements and emerging point-of-sale (POS) platforms.

Integral in use case and test case creation. Defined project plans,

including scope, milestones, budgets, and deliverables. Sourced and

directed activities of third-party technology specialists/consultants.

Managed project budgets of up to $1.4M annually.

Mark A. Heine ( Page 2

****.*.*****@*****.*** 440-***-****

Key Achievements:

> Retained as Consultant to develop initial POS system and to train

Datavantage team members on functionality and support.

> Offered permanent role to manage initial POS system launch, which

generated more than $10M in combined sales.

> Led design and development of next-generation solution and to manage

initial product release.

> Instituted Agile development methodology that resulted in improved

process controls, increased quality, and shortened delivery cycle

times.

> Developed and implemented automated testing solutions to reduce

regression testing times.

MAH COMPUTER SERVICES CONSULTING - Akron/Mentor, Ohio 1989-1996

Technology Consultant

Provided application development and support services to clients in diverse

industries. Identified functional business needs and defined technical

specifications. Coordinated development, testing, and delivery.

Key Achievements:

> Designed and developed case management solution for Columbus-based law

firm that integrated case activity and event monitoring with

communications, billing, settlement, and accounting functions.

> Created streamlined data entry solution for manufacturing operation

that enhanced interface with other applications and captured more than

$40K in annual productivity gains.

> Developed order processing solution to improve packing and shipping

processes for consumer products manufacturer.

Educational Background

BACHELOR OF SCIENCE IN COMPUTER SCIENCE

CLEVELAND STATE UNIVERSITY - CLEVELAND, OHIO

Professional Development

Agile Development Methodologies ~ Test-Driven Development Techniques ~ Use

Case Design/Documentation

Selected Technical Proficiencies

PLATFORMS: MICROSOFT WINDOWS, LINUX, MAINFRAME, POS SYSTEMS, CRM

SOLUTIONS

LANGUAGES: JAVA, JSP, SQL, POWERBUILDER, DBASE, CLIPPER

RDBMS: ORACLE, SQL SERVER, DB2, SYBASE

TOOLS: MICROSOFT OFFICE SUITE, MICROSOFT PROJECT, MICROSOFT

VISIO, FINANCIAL/PAYMENT APPLICATIONS

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