Project Manager Customer Service
Resume:
CRISTEN MIERZWA-WIATR
McHenry, IL 60051
Cell 224-***-****
E-mail: *********@*******.***
PROFILE
Project Manager and Administrator with broad-based and progressively responsible experience in Project Management,
General Accounting, and Administration. Proven ability to work with all levels of management and external clients.
Highly motivated individual with the talent to work independently in a fast paced work environment. Commitment to
excellence and customer satisfaction, outstanding organizational skills, strong work ethic, strong sense of responsibility,
able to execute a multitude of tasks with a high degree of honesty and integrity.
AREAS OF EXPERTISE
Administrator ● Project Management ● Team Building ● Organizational Skills ● Payroll ● Time Management
Customer Service ● Developing relationships ● Quick learner ●Accounts Receivable ● Problem solving
●Multi tasking ● Advanced Computer skills ● Oral and Written Communications Skills
PROFESSIONAL EXPERIENCE
CDW Installers Inc, Wauconda, IL 2008 to Present
Project Manager
• Responsible for office management and project management.
• Effective communication with management and peer professionals.
• Complete benefit payouts package explanations to workers onsite.
• Coordination and Training of teams to successfully complete their tasks in an allotted time frame.
• Project scheduling and payroll of employees which is tracked on a weekly basis.
• Completed daily logs of work and created special matrix for project completion using Microsoft Products: Excel, Word,
PowerPoint, Outlook and Project.
• Accounts receivable.
• Accounts payable.
Volkswagen of America, Libertyville, IL 2003 to 2008
Finance Analyst
• Responsible for day to day maintenance of customer payments and related account histories.
• Handled all financial aspects of a customer's account and confidential information.
• Performed multiple miscellaneous tasks associated with the reconciliation of account data.
• Assisted in the training of new hires in the department.
• Served on a process improvement committee within the department to analyze current processes and to look for more
efficient ways of doing business.
Volkswagen of America, Libertyville, IL 1999 to 2003
Customer Accounts Specialist - Collections
• Managed over 15,000 accounts in a portfolio worth an estimated 300 million dollars.
• Dealt directly with accounts that were over 30 days past due and assisted customer by bringing their delinquent
accounts current, through effective telephone methods and positive negotiating skills.
• Excelled in bringing a win-win resolution to not only the customer but to the company as well.
Cristen Mierzwa-Wiatr
Resume
Page 2
EDUCATION
Colorado Technical University
Associates of Science in Business Administration
Colorado Technical University
Bachelor of Science in Business Administration
Concentration in Project Management
Expected date of Graduation - November 2010
CERTIFICATIONS
Business Concepts
Management
Business Fundamentals
Foundations of Management
Basics of Accounting
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