Customer Service Representative

**** ****** *****

San Diego, CA ***** 678-***-****

**********@*******.*** Kwame Fisher-Jones

Experience 01/09-01/10 I Am Sports Hayward, CA

On Air Host

Wrote emotional and sometimes unpopular opinions

for weekly sports show.

Provided comments and criticism to popular sports

topics.

Discussed upcoming and previous sporting events.

Contacted various sources for in-depth analysis and

possible stories.

08/08-12/08 Delta Dental Insurance Alpharetta, GA

Customer Accounts Executive

Using company software reviewed insurance contracts

for stipulation procedures and ensured correct

company guidelines were being met.

Answered over 100 calls daily from customers

regarding submitted insurance claims.

Maintained customer retention and ensured

satisfactory service was provided in every customer

contact.

Researched AVA codes and other medical codes for

dentist and dental assistants.

08/07-01/08 Neopost Inc Hayward, CA

Customer Accounts Executive

Reviewed contracts with new and prospective

customers for equipment upgrades and renewal terms.

Applied credit card and check payments to

delinquent accounts.

Assisted customers with new equipment and up sold

new products being offered by the company.

Maintained company database by updating customer

information to accurately reflect information

gathered through customer contact.

12/06-07/07 KTLA Prime News Los Angeles, CA

Production Assistant, Sports Department

Edited sports packages with Clip Edit and wrote

scripts using ENG software.

Updated the ticker line with final scores, game

locations, and individual performances.

Researched upcoming guests and sports related

information.

Reported from live events and documented

spectacular and unusual sports plays.

09/06-07/07 California State

University Los Angeles, CA

Sports Editor

Interviewed college athletes and local sports

figures.

Wrote a weekly sports column.

Assigned sports stories to contributing writers.

Reviewed and revised all submitted sports stories.

.

05/06-10/06 WNBA/Los Angeles Sparks

Los Angeles, CAJ

Media Relations Assistant

Prepared "Game Notes" packages using QuarkXPress

6.5 format.

Conducted all post-game interviews with opposing

teams and opposing coaches for the NBA and WNBA.

Distributed box scores to home and away teams,

during and after games.

Provided the LA Times, USA Today, and other local

and national media groups with written transcripts

of all post game interviews.

07/01-02/04 Comcast

Voorhees, NJ

Customer Accounts Executive

Researched misapplied payments and applied lockbox

payments to ensure customer satisfaction.

Ensured federal regulations were being met with all

customer accounts.

Coached and monitored new employees during

probation period.

Answered over 150 calls daily and entered correct

information into company computerized filing

system.

11/95-08/00 Alliance Data Voorhees, NJ

Customer Service Representative

Assisted customers by processing credit card and

check payments over the phone.

Activated cable accounts and replaced defective

equipment.

Maintained accurate customer information using

different computer software.

Followed company procedures to ensure customers

maintained service.

Education: California State University of Los Angeles

2005-2007

Clark Atlanta University 1998-2001

Employment gaps occurred while attending

college.

Computer Microsoft Word- 10+ years

Knowledge: Microsoft Excel- 5+ years

Microsoft Outlook- 6+ years

Microsoft Office Suite- 4+ years

Internet for Research

QuarkXPress 6.5

Typing: 50 wpm

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