Engineer Manager
Resume:
Kevin B. Tuthill
Po Box ****
Virginia Beach, Virginia 23450
Email - *********@*****.***
Overview - I have over fifteen years of experience in the IT Field. I have
a Masters Degree in Information Technology as well as several
Industry Recognized Certifications.
Professional Training and Certifications
Microsoft Certified Professional (MCP)
Exchange, Windows 98, NT Server, Windows 2000
Certified Novell Engineer (CNE - Intranetware)
Hp CZ Authorized (LaserJet, E30, E40)
Intel Proshare Business Video Conferencing
Intel Fast Ethernet and LANDESK
Cc:Mail and Lotus Notes Professional Training
Microsoft Exchange Professional Training
Brainbench Certified in UNIX and Linux Administration
Brainbench Certified in 95, 98, NT Server and Workstation
Administration.
Experience Summary
Hardware: IBM and Compatible Pc's And Servers, Compaq, Dec, Dell,
Hp Servers, Laptops (NEC, IBM, HP), Hp Printers and Print Servers,
Cisco Routers and Switches, Motorola radio systems.
Software: Novell Netware 3X & 4X, Microsoft WFW, Microsoft NT
Server 3.51 & 4.0, Windows 2000, Server Windows 2003, Windows XP
Pro, Windows Vista, Windows 7,Proxy, Wins, DHCP, TCP/IP, Active
Directory, Microsoft Exchange, Unix, Solaris, Redhat Linux,
Microsoft Office Applications, IIs, Autocad. Motorola Radio
Software, Tiburon Cad Systems, 911 specific software, Avaya Cms
Report Designer, Microsoft Excel, Microsoft Access.
Experience Highlights
A Taste of New York Catering & Entertainment
01/2007- 08/2009
Information Technology Manager
Responsible for computer data systems installation & maintenance of
customer databases, and processing data through various software .
Responsible for all computer related duties.
United Capital Mortgage
08/2006 - 01/2007
Mortgage Banker (support)
Responsible for computer data input of customer information and
processing through various software platforms.
ICTGroup
Dell Partner Support Call Center
12/2004 - 07/2006
Technical Operations Help desk Manager (Support & Sales)
Responsible for all aspects of call center management (recruiting,
onboarding, scheduling, payroll, reporting, workforce management,
and developing and implementing training ) for 300+ support and
400+ sales helpdesk agents. Also Responsible for all call center
reporting functions. Management reporting for production and
sales, onboarding & scheduling, id and account generation, payroll
reporting, workforce reporting for a 700+ agents call center.
Developed and Maintain pivot table reporting in both excel and
access as well as several production reporting decks in PowerPoint
format
City of Virginia Beach
Communications and Information Technology E911
04/2004 - 12/2004
Systems Analyst/Consultant: Acting E911 Call Center Manager.
Developed Various Statements of Work, Proposals, and Requests for
Bid. Also developed other technical & training documents for use
with the new ECC Building Project. Developed various center level
reporting.
Durango Restaurants Inc.
07/2003 - 03/2004
Network Architect: designed database, automated the ordering system,
developed automated delivery system, trained employees on there
use and various other networking duties for a Mexican restaurant
chain.
Doran Consulting
Virginia Beach,Virginia
11/2002 - 06/2003
Network Engineer/Consultant: Supported Networking needs of Doran's
Clients. Windows 2000/Nt servers, Windows Xp Pro, Exchange
5.5/2000. Application issues, Web Maintenance and some application
training.
Newport News Shipbuilding/ Naptheon / Northrop Grumman
Newport News, Virginia
11/2000 - 11/2002
Microsoft Exchange/Web System Analyst: Maintained the 12 Server,
11,000 plus Exchange email system, as well as the corporate
intranet and internet servers. Designed, installed and configured
6 exchange servers for replacement of legacy systems.
Responsibilities included developing training programs, training
employees on email and web access, virus updates to the corporate
email systems, and updating global address books with our parent
company Northrup Grumman.
Checkered Flag Motor Cars
Virginia Beach, Virginia
03/2000 - 06/2000
System and Telephony Director: Maintained ADP Network and
Installed, Configured and Maintained both the Computer
and Telephony Systems. Provided Support for Internet services and
Connectivity Email Services, Router and Switch Maintenance, Dial
In/Out solutions, AS/4000 Connectivity, and Linux Connectivity for
Pop 3 and Proxy Services,
Also Responsible for writing quotes, costing of new equipment, and
scheduling of work and training employees on computer equipment.
Metro Information Services
Hampton Roads, Virginia
06/1999 - 01/2000
Senior Network Engineer: Provided Network Support services to many
clients in the Hampton Roads Area. Services Included Designing,
Implementing and Supporting Microsoft Windows NT, Exchange and
UNIX Networks.
Creative Networking Group
Wallkill, NY
02/1996 - 06/1999
Director of Information Technology: Designed, Configured,
Installed and Maintained Novell NetWare and Microsoft NT servers,
Provided customized training programs for clients, Provided
support for Internet design and connectivity, Email services,
router and modular hub installs, Dial-in/out solutions, AS/400
connectivity, and some UNIX connectivity, Product costing and
quote preparing services and project management services for
several small to mid-sized clients.
EAC Network Integrators
Trumbull, CT
01/1993 - 02/1996
Network Engineer/Architect: Responsibilities included Design,
Configuration, Installation and Maintenance of Novell NetWare and
Microsoft NT servers, Internet design and connectivity, Email
Engineering services, router and modular hub installs Dial-in/out
solutions, AS/400 connectivity, and some UNIX connectivity,
costing and customer quote preparing services and project
management and training services.
LCC Inc.
Arlington, VA
11/1990 - 12/1992
LAN Administrator/PC Specialist: Responsibilities included LAN
Administration and all Configurations on PC's or Workstations that
were related to network or shared application use. Acted as
cc:Mail Administrator to 500+ PC and UNIX users.
IBM Inc
East Fishkill, NY
06/1980 - 11/1990
Senior Production Specialist: Provided support for line
maintenance and work scheduling.
Additional Training
Sun System Administration, Microsoft NT Server 3.5 and 4.0,
Exchange 5.5, Microsoft 95 and 98, Intel Proshare, Intel LANDESK
Management Suite, HP Netserver Training, Novell GroupWise, Dec
Alpha Training.
Additional Business Certifications
Novell Business Partner, Intel Value Added Reseller, NEC Channel
Partner, Toshiba Certified, 3Con Certified Small Business
Specialist
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