Training Customer

Peter Dallman

* ****** ******, ******, ** ***** 949-***-**** ********@***.***

This is very vague. Can you expand on this by focusing on what you have

done and the impact you had (ie Fortune 500 organization, $1B company,

etc.) .

I am a self-starter who can bring professionalism, a passion for the

positive attitude, and experience to your company. I am interviewing

companies for a position in technical communications with an emphasis in

marketing support and user manuals.

Sample Professional Statement: Creative and imaginative Technical

Communicator, writer and editor. Adept at producing clear and

concise manuals, from concept to project completion, for marketing,

software, mechanical, and training applications. Skilled at engaging

subject matter experts with an interpersonal oriented focus. Broad writing

skills and a demonstrable ability to increase the clarity, efficacy and

readability of any communications medium. Possess the demonstrated

experience that generates developing data and reporting solutions for

Fortune 50 customers inleading a team of analystsenvironment and for

multiple functional departmentsto guarantee customer retention and growth.

PROFESSIONAL EXPERIENCE

TC Communications Irvine, CA

Senior Technical Communicator/Writer January 2009 - February 2010

TCC produces industrial switches and fiber optic communications solutions for

data, video, and voice communications over fiber optics. Their new JumboSwitch

product line, launched in 2009, integrates VoIP, serial-to-IP, modems, and

other communications solutions. The client list includes Siemens, MetroLink,

BART, Jamaica Power, and Saudi Arabian Utilities. www.jumboswitch.com

.

Manuals User and Distributor Manuals - Lead writer that authored the

user/distributorfield service/engineering manuals for the JumboSwitch product

rollout. The types of manuals included: programming, quick-start guides,

operator, repair, and installation. A structured document database was created

that allowed many types of documents to be produced from a single source. With

mostly international clients, the manuals emphasized a clear, concise writing

style for the ESL audience meeting ISO 9001 standards. The material was

formatted for many mediums such as printed, DVD, and online manuals.

Created various manuals such as programming, quick-start guides, operator,

repair, and installation.

Created structured content database was created that allowed many types of

documents to be produced from a single, managed, project source.

Interfaced with international clients, the manuals emphasized a clear, concise

writing style for the customer-support facing content. The material was

formatted for many mediums such as printed, DVD, and online manuals. The

clients included B2B, B2C, colleges and universities.

Marketing - Additional documents created includes: newsletters, data sheets,

application notes, product briefs, technical reference guides, and white

papers. Supervised graphic illustrators in planning presentation,

illustrations, brochures, power-point presentation, catalogs and website

development.

Training - - Created in-house and online training programs with a CD

distribution system. Coordinated efforts between the offshore beta-site

development group, engineering, and offsite marketing team.

Orthodyne Electronics Irvine, CA

Senior Technical Writer February 1999 - January 2009

This company is the leading manufacturer of ultrasonic wire bonders for the

semiconductor and microelectronics industries. These machines are critical for

manufacturers of cars (hybrids), consumer electronics, computers and

alternative energy equipment. The client list includes Ford, GM, Toyota, Honda,

Tesla Car Company, Sony, Siemens, Medtronics, Texas Instruments and Intel.

www.orthodyne.com

Manuals - Lead writer who compiled, edited, and maintained complete

cross-platform manuals including: programming, operator, repair, and

installation. This required coordinating between four current and three legacy

product support groups. Created customer feedback coordination teams with

field, design, and sustaining engineers to organize the information and create

cost-effective, cross-platform support systems and databases with proactive

solutions. The material was formatted for many mediums such as printed, DVD,

and online manuals. for current and legacy products made and supported by OE.

The procedures were performed and demonstrated to assist training and software

design teams.

Customer Feedback System - Created customer feedback coordination teams with

the field, design, and sustaining engineers to manage the information and

create cost-effective, cross-platform support systems and databases. With

mostly international clients, the manuals emphasized a clear, concise writing

style for the ESL audience meeting ISO 9001 standards. The material was

formatted for many mediums such as printed, DVD, and online manuals. The

material was formatted for many mediums such as printed, DVD, and online

manuals. The material was translated onto each bonder's onboard computer system

in RoboHelp format.

Customer Support - Created customer feedback coordination teams with the field,

management, and sustaining engineers that organized the information and created

cost-effective, cross-platform support systems and acceptance testing. The

award winning manuals emphasized a clear, concise writing style for the ESL

audience.

Customer Training - Created and implemented on-site customer training programs

focusing on operations, maintenance, repair and advanced custom programming,

and developed support materials such as course books, quick-reference guides,

and videos [using what tools?].Training - Created and implemented training

support materials such as course books, quick-reference guides, and video

programs. The cross-platform database design readily satisfied both the

customer training programs, focused on operations and maintenance, and the

in-house program's agenda that consisted of maintenance, repair, and advanced

custom programming. (What tools?)

SVG/Thermco Systems Inc. Anaheim, CA

Technical Writer March 1990 - January 1999

This company was the No. 1 manufacturer of front-end semiconductor equipment.

The client list included Sony, Siemens, Medtronics, Texas Instruments and

Intel. These advanced systems are complex robotically controlled systems that

used dangerous gases and extremely high voltages with very little tolerance for

operator error.

Manuals -Technical writer that compiled, edited, and authored several manual

types including: programming, operator, repair, and installation. The material

was formatted for many mediums such as printed

Training - SVG had an extensive customer-training program with a staff of

fifteen people. Customer training was done on-site. Created and implemented

training support materials such as course books, quick-reference guides, and

videos.

EDUCATION AND TRAINING AWARDS AND AFFILIATIONS

Cal State University Winner of five Society of Technical

Dominquez Hills, CA Communicators Spotlight award for "Excellence"

Technical Writing

Senior member of the Society of Technical

Northern Michigan University Communicators

Marquette, Michigan Member of the Science and Technology Writers

B.F.A. - Industrial Group

Design/Engineering Member of the HTML Writers Guild

Graduated - NMU Cum Laude

University of Wisconsin STC - College Honors Society

Marinette, Wisconsin

A.A. Business and Marketing

. Software Experience: Microsoft Office (Word, Excel, Access and

PowerPoint), Adobe Publishing Suite (FrameMaker 7, 8 and 9, InDesign,

Photoshop, Acrobat, RoboHelp, and Fireworks), Visio

. Interests:; Publishing magazine articles (West coast correspondent for

Tae Kwon Do Times, Black Belt, PowerFibers) practicing martial arts,

woodworking, and fishing. Please see my profile on LinkedIn.com.

Contact this candidate