Sales Software

Location:

Posted:

May 03, 2010

Justin Nelson

Allen, TX 75002

*************@*****.***

Work Experience

Automated Circuit Design

Application Developer January 2009 - Present

Design and create a web site for internal use

PepsiCo

Helpdesk Analyst September 2008 - December 2008

Provide helpdesk assistance to company employees

Support handheld sales/accounting device for field agents

Troubleshoot software, accounting, and remote communications problems

MedicSoft, Inc.

System Administrator January 2007 - July 2008

Install and support hardware and software of workstations and servers

Troubleshoot and repair server, desktop, laptop and printer issues

Configure web server and Active Directory

TelVista, Inc.

Tech Support Agent October 2004 - December 2006

Provide phone support for DSL customers

Troubleshoot issues involving both Mac and Windows PCs

Document all support calls in trouble ticket system

Assist users with installing software and hardware

Skills

PC hardware installation, maintenance, and troubleshooting

Customer and in-house support of computers, printers and networks

Basic Linux and Mac OSX knowledge

Education

Tarrant County College A.A.S. Computer Science

Programming

PC Hardware

Cisco Networking

Implementing & Supporting Servers