Quality Engineer
Resume:
WILLIAM H. BROWER
RALEIGH, NORTH CAROLINA 27610
Home: 919-***-****
***********@*****.***
OBJECTIVE
Position in Quality Management or Quality Engineering in a medium to large
size company utilizing strengths of analysis, leadership, and planning to
aid in cost reduction and reduced customer complaints.
QUALIFICATIONS SUMMARY
Twenty years successful management and quality engineering experience in:
Automotive and Consumer Manufacturing, Cost Reduction, Employee Training
and Development, Quality Improvement Process, Resolving Quality Issues for
Customers and Suppliers, and Troubleshooting/Root Cause Analysis.
PROFESSIONAL EXPERIENCE
Air Systems Components, Inc. Tarboro, N.C.
2008-2009
QUALITY ENGINEER - Reason For Leaving, Downsizing
Audit various departments for compliance with ISO Standards.
Work with suppliers regarding quality issues.
Develop control plans, work instructions and procedures
Approve sample submissions from suppliers.
Member of Field Service Team to resolve quality issues.
Maintain Calibration System and records.
KABA ILCO, INC., ROCKY MOUNT, N.C.
1999-2008
QUALITY ENGINEER - Reason for leaving: Corporate Downsizing
Supervise receiving and return goods inspection.
Supervise/participate in gage studies and capabilities studies.
Supervise/participate in sample submissions to OEM customers.
Lead/participate in various cross-functional problem solving or
prevention teams.
Audit various departments for compliance with ISO Standards.
Work with suppliers regarding quality issues.
Develop control plans, work instructions and procedures.
CROFT METALS, INC., LUMBER BRIDGE, N.C. 1995-1999
QUALITY MANAGER - Reason for leaving: Corporate Downsizing
Develop procedures and instructions, training manual, and control
plans.
Supervise and co-ordinate activities of one salaried and eight
hourly personnel.
Analyze customer complaints and recommend corrective action.
Organize departmental quality improvement teams.
Co-ordinate various test procedures on product.
GKN AUTOMOTIVE, ROXBORO, N.C. 1994-1995
QUALITY ENGINEER - Reason for leaving: Corporate Downsizing
Wrote procedures and instructions, quality manuals, work
instruction, and control plans.
Conducted training in Statistical Process Control (SPC) and
quality improvement process.
Procured gages required for prototype/production.
Participated in Failure Mode Effect Analysis (FMEA) process.
Developed and initiated methods and procedures for inspection,
testing, and evaluation of
products.
Assisted suppliers in improving quality.
Resolved quality issues for customers through team problem-
solving techniques.
EDUCATION
Bachelor of Business Administration, Campbell University, Buies Creek,
N.C., 1983
ASQ Certified Quality Auditor
NEEDS/CONTRIBUTION STATEMENT
Needs Contributions
Reduced Costs * Served as captain of cost reduction team.
Team goal was $250,000, saved $358,000.
* Developed and installed a pre-control
system for screw machine department, thus
reducing scrap.
* Reduced Receiving inspection by 15%.
Customer Service * Provided a customer site analysis of
problems within 24 hours.
* Coordinated corrective action with plant and
containment.
* Reduced customer complaints by actions.
* Presented corrective action to customers
on-site.
Training * Trained associates in Quality Circle
Techniques.
* Trained associates in Statistical Process
Control.
Pro-Active Activities * Developed control plans for customer
products.
* Solved a potential problem on a brake
switch, which saved recall, customer
complaint, and possible lawsuit.
* Developed and installed inspection
procedures for paint viscosity.
* Suggested and collaborated on a corrective
action for incorrect buttons being installed in
a window switch.
* Written procedures in accordance to
ISO-9000 and QS-9000.
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