Human Resources Customer Service

Veronica Salcido

**** ********* ****. #*** **** PHONE: 818-***-****

Sherman Oaks, CA 91403 Email: **********@*****.***

OBJECTIVE:

Dynamic, self-directed, and diversified skilled professional; well versed

in financial services, as well as the software industry, human resources

and corporate recruitment.

SUMMARY

. Multi tasker, able to learn quickly and efficient in handling multiple

projects at one time

. Excellent organizational skills and time management

. Human Resources and Recruiting Metrics savvy - Human Resource Metrics

Certified

. Demonstrated success following solutions oriented recruiting methodology

. Experienced with a broad range of Human Resources tasks including:

sourcing, recruiting, on-boarding, new hire paperwork, new hire

orientations, payroll, employee relations, and administrative support to

the Benefits Coordinator, Generalist and VP of Human Resources.

. Provide superior service in high-volume, deadline-driven, and ever-

changing environments

. Completely fluent in English and Spanish; expert at translation,

interpretation and performing new hire orientations in Spanish.

. Proficient in Microsoft Office Suite (special expertise in MS Excel

spreadsheets), HRIS, Absolute Hire, Virtual Edge, MaxHire, AIRS Oxygen,

ZoomInfo, LinkedIn, Absolute Backgrounds, Finance Forecast Systems, and

online career boards, including Monster, CareerBuilder, Dice, HotJobs,

and 6FigureJobs

EXPERIENCE:

8/2009 - Present Global Professional Services, Tarzana, CA

Consultant

. Established business model - including but not limited to organization

functions, training programs, managing providers, developing compensation

structure, website and establishing business plan and goals

. Maintain company metrics

. Oversee payroll operation of over 30 employees and contractors

. Establish and review quarterly goals

. Work with all providers to stay up to date with all of the latest

products in the market

. Collaborate with marketing group to launch company marketing campaigns

. With my background in Human Resources and Talent Acquisition I am also in

charge of interview process and hiring talent

. All of the above responsibilities, while still bringing in a new client

base and developing financial plans for both individuals as well as

business planning

6/2007 - 8/2009 World

Financial Group a member of the Aegon Group, Phoenix, AZ

Qualified Marketing Director, Registered Representative

. Interview, hired, and trained other agents to successfully assess client

scenarios and run an office

. Built an independent branch in Arizona where we provided clients with

Insurance, Annuities, and Securities bringing in close to $200,000 in

yearly premium in 2008

4/2005 - 5/2007 Digital Insight an Intuit Company,

Calabasas, CA

Career Consultant / Recruiter

. Responsible for full life-cycle permanent and contract recruiting for

clients in high-tech, financial services

. Liaise with off-shore research team to manage back-end sourcing process

. Manage staff augmentation activities and internal recruiting process

. Partner with clients by providing a comprehensive search strategy,

including initial assessment, candidate sourcing, in-depth interviews,

reference/background checks, salary negotiations, resignation assistance,

and placement follow-up

. Continuously educate clients on industry trends, best hiring and

retention practices, and updated salary data

. Successfully source and identify hard to find talent including, but not

limited to, Corp IT, Web Developers, Designers, Project Managers, Web

Account Managers, NOC Operators, Product Support Analyst, Technical

Support Engineers, as well as Administrative and Accounting.

. Recruitment metrics: time to fill, recruiting efficiency ratio, time to

start, cost per hire, turnover, new hire quality

. Developed Internship Program from the ground up - including creating and

managing relationships with 15+ Universities in Southern California and

in Georgia

. Instrumental in the successful transition of interns into full time

employees

Talent Developer

. Sourcing - marketing, networking, and career fairs

. Supporting four recruiters for sourcing and any other kind of support

including but not limited to scheduling, screening, providing metrics

data for individual recruiters

. Reviewed and revised processing of the corporate recruitment process

. Established a "Welcome Program" for the on boarding experience

. Handled all back end support in the administrative and record keeping of

the recruitment cycle

. Cleaned up all back end data and managed Forecast system that integrated

with Finance

. Posting and Advertisements, including auditing

. New Hire Packets and Interview Packets

. Managed Employee Referral Program

. Established Recruitment metrics for the department: time to fill,

recruiting efficiency ratio, time to start, cost per hire, turnover, and

new hire quality

. Provided Monthly HR Scorecard and metrics for Senior Management Team

Meetings.

. Established Metrics Day - A metrics educational day for recruiters

Legal/Contracts Analyst

. Responsible for maintenance and integrity of all client contract records

. Developed and implemented a contract record keeping system

. Creation and Amendments of Client Contracts per Account Manager's

requests

. Supported over 1700 client contracts and Amendments

. Audited and Final Reviewed of new client Master Services Agreements

1/2005 to 3/2005 West Coast Escrow,

Woodland Hills, CA

Receptionist / Administrative Assistant

. Responsible for answering and coordinating phone lines

. Filtering through professionals to Escrow Officers and supporting roles

. Maintain integrity and file system of new and closed files

. Mail maintenance of required document copies during escrow process

. Customer Service oriented and maintain strong liaisons between clients

and other professionals during the escrow transaction

RELEVANT TRAINING & LICENSING:

AIRS Webinars HR Metrics - HR Metrics Summit &

AIRS Sourcing Certification

Tom Hopkins - How to be a master Franklin Covey - Focus - Time

closer Management

Life and Health Insurance Licensed AZ,

CA, NV, & TX

Series 6 and Series 63 Licensed

EDUCATION:

9/2000 to 12/2004 University of California, Berkeley, Berkeley, CA

Bachelor of Arts

Double Major: Women's Studies & Spanish Linguistics

Graduated Magna Cum Laude

References supplied upon request

Contact this candidate