Manager Customer Service

Richard D Lorensen

**** * ******* ***** ******, Riverton, UT 84065 • 801-***-**** •

*******.********@*****.*** http://www.linkedin.com/in/rlorensen

Plant Management

Manufacturing, Production & Operations Management

An assertive professional with the drive and determination to pursue new opportunities and techniques who

has lead cross functional teams in continuous improvement projects, quality products and customer

satisfaction. By being passionate in team building, has created the vision and culture necessary to lead

teams in cross functional leadership in bottom-line-profit improvement, work place safety and effective

communications.

CORE COMPETENCIES

- Lean Manufacturing - Procurement / Inventory Control - Process Improvement

- Environmental Health & Safety - Budget / Profit & Loss - Metals

- Import / Export Compliance - Master Scheduler - Six Sigma

DRESSER, INC – Manager of Production and Materials, 2002 – 2009

Dresser is one of the world’s leading providers of mission - critical applications in the global energy

infrastructure. With more than 6,000 employees in 100 countries throughout the world, it services the

natural gas and energy industry providing high tech applications to defense, transportation and industrial

industries.

- Developed and managed the operations budgets for the procurement, planning and scheduling,

materials, assembly, environmental, health and safety, shipping, receiving, training and import/export

compliance departments. Monitored working capital, labor, freight, tooling and fixtures, repairs and

continual improvement projects.

- Responsible for compliance with ANSI, DOT specifications required for energy and import/export

regulations required by Homeland Security and US Customs. Administrator for environment and safety

requirements including employee safety, incident recording and reporting, OSHA regulations,

hazardous waste, air and water quality permits.

- Manager and project leader for goal deployment projects (GDP), Lean Manufacturing, Six Sigma

and employee training to meet facility and corporate goals. Responsible to develop plans, forecast

required resources, monitor activities and communicate results to management team and corporate

officers.

- In-house auditor insuring compliance for ISO 9002, ISO 14001 and PED requirements. Was the

project leader for a successful ISO 14001 implementation.

OWENS CORNING – Plant Manager, 2000 – 2002

Owens Corning, a fortune 500 company is a leading global producer of residential and commercial building

materials, glass fiber reinforcements and engineered materials for composite systems. With operations

in 28 countries, Owens Corning is a market-leading innovator of glass fiber technology with sales of $4.8

billion in 2009.

- Full profit and loss responsibility, managing budgets, capital, project completion, conflict resolution,

problem solving and overall operational success of facility. Responsible for customer service, human

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Richard D Lorensen

1528 W Lindsay Marie Circle

Riverton, UT 84065

resources, employee development, enforcing company policy, managing employee benefits, safety, and

environmental regulations.

- Hired as a “turn around agent”, simultaneously managed two facilities with $39 million annual sales

and combined staff of 239 employees. By engaging employees, quickly corrected issues that adversely

affected profit, morale, quality and delivery within the organization and quickly bringing the facilities out

of the red.

- Developed cross functional management teams, able to recognize individual skills and position

resources to achieve maximum productivity. Motivated and developed a strong performance oriented

culture and encouraged participation to draw best practices from the organization.

- Managed company fleet, vehicle maintenance, DOT regulations for over-the-road employees and

approved as necessary, outside services to ensure timely delivery to the customer.

HUNTER DOUGLAS - Plant Manager, 1991 - 1998

Hunter Douglas is the leading manufacturer of custom-made window fashions in North America and is part

of the European-based Hunter Douglas Group. It offers the industry's largest collection of energy-

efficient, custom-made window treatments with more than 165 companies, 65 manufacturing plants and

some 100 assembly plants worldwide

- Member of senior management responsible to manage a custom, single piece flow facility.

Responsible for budgeting, capitol investments, process improvement, EHS, customer satisfaction,

inventory control, assembly, quality, and operational success of the facility.

- Delivered strong sustainable growth of 30% annually by utilizing performance improvement

practices, brand recognition, developing and leading cross functional teams. Strengthened customer

relationships by on time delivery and traveling with regional sales managers, provide technical

knowledge, and solidify customer relationships.

Demonstrated success:

- Driven to continually improve processes has broadened my expertise in labor reduction, product

quality, the development and launch of new products and cost saving initiatives which elevated our

profit to 38% annually and waste at .0003%.

- Having responsibility for safety, I fostered a culture which ensured a safe, effective operation with

zero lost time accidents for eight consecutive years. By doing so, we substantially reduced costs

related to OSHA, Workers Compensation and employee attendance issues.

- Negotiated vendor managed inventories which reduced inventory by 50% and shortened material

lead times by 60%. Identified and developed international partnerships to drive bottom line profits and

exceeded the customer’s expectations by balancing incoming materials and available labor to secure

an on time delivery performance of 98%.

- Reduced packaging costs 62% and reduced shipping/delivery costs 23%.

- Shipped 1.5 million units without customer rejection.

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Richard D Lorensen

1528 W Lindsay Marie Circle

Riverton, UT 84065

EDUCATION/ADVANCED TRAINING

- University of Utah, Salt Lake City, Utah, Management/Marketing Major

- LDS Business College, Salt Lake City, Utah, Business Management; AAS Honors Graduate;

- Supervisory Management, Certificate Brainerd Technical Institute, Brainerd, Minnesota

- Occupational, Health and Safety, University of Minnesota,

- Web Page Design, Utah Valley State College

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