Human Resources Management

FAITH A. BIVENS **** Appleford Circle, #*** * Owings Mills, Maryland 21117

***********@*****.*** - 410-***-**** 410-***-****

CAREER TARGET: HUMAN RESOURCES - ADMINISTRATION

BUSINESS TRAINING

Strayer University, Millersville, Maryland

Human Resource Management, MBA Program

Expected completion: June 2012

Strayer University, Owings Mills, Maryland

Human Resources Management, Executive Certificate

Completed: December 2008

Sojourner Douglass College, Baltimore, Maryland

Bachelor of Arts Degree, Administration Management

Completed: June 2002

HUMAN RESOURCES COURSES COMPLETED

Organizational Behavior, Human Resources Management, Rewards System, Marketing Management, Labor Relations

Business Ethics, Public Administration, Performance Consulting, Principles of Training and Development

SKILLSET_____________________________________________________________________________________

Assessment/Evaluation, Teaching, Training, Training Database, Class Registration, Communication/Organization, Records

Management, Facilitation, Event Planning, Research/Writing, Design/Development, Budget Management, Database Reports

MS Word, MS Excel, MS Outlook, MS Access, MS PowerPoint, SAP software, Trainer Server, Learning Management System

EXPERIENCE

Defense Contractor, Alexandria, Virginia, 22314, 2008-2010

Curriculum Developer (contractor)

Chaired internal and external training forums for voting service representatives from the military defense department

Managed training programs by reviewing training tasks for inclusion in lesson plans, written performance tests

Developed curriculum material for non-credit courses in public affairs, photojournalism, broadcast management

Evaluated student responses on courses offered in broadcast operations, public affairs, visual communication

Provided ongoing assistance to instructors and subject matter experts in areas of best instructional strategies

Attended strategy sessions on the best approaches in distance learning, implementation, validation, course approvals

Used Microsoft Excel, Word, Community of Practice Database, Share Point, Power Point, Intranet, Registrar Portal

The Community College of Baltimore County, Baltimore, Maryland, 21850

Adult Literacy Tutor/Instructional Designer (2003-2005)

Developed a web-based orientation training module for new and returning volunteers using Instructional Design

Developed learning objectives and curriculum for 10 lessons from facts on the adult learner to community resources

Developed a web-based evaluation feedback form for online users to gain their opinions on training module

Developed a targeted survey for data gathering from three (3) audiences: volunteers, instructors, and adult learners

Developed screening questions at the beginning of the module to determine if the program was suitable for volunteers

Developed a volunteer commitment sheet to reflect available hours, skill level, subjects to teach, program interest

Tutored adult learners in reading, writing, computations, Internet Research, and job readiness skills

Worked with adult students through five programs: ASE/GED, External Diploma, Madison Heights, ESL/ESOL

Tutored students individually at their own pace and taught students how to re-check their work for total completion

Baltimore City Community College, Baltimore, Maryland, 21215

Adjunct Instructor (2001-2003)

Prepared individual developmental plans for each adult based on their test scores and levels of competency

Instructed adult learners in acquiring basic skills in developmental reading, math, essay development, spelling

Tracked and maintained students’ attendance, developmental progress, referrals, pre and post testing, re-enrollment

Attended required teachers’ workshops on teaching strategies and textbooks designed to improve instruction

Used computer software modules for supplemental instruction in essay development, grammar, composition

Ms. Faith A. Bivens

***********@*****.***

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Wor Wic Technical Community College, Salisbury, Maryland 21804

Business Instructor (1988)

Provided classroom instruction in Typing for adult learners on the Lower Eastern Shore

Prepared a developmental plan for each student based on their typing proficiency in speed and accuracy

Used supplemental instruction from the Cortez Peters instructional module and textbook

Used overhead projector to demonstrate proper keystrokes, lower to higher level keys, punctuation marks, numbers

Drilled students using three and five minutes’ timings and copy from textbook; prepared students’ progress reports

Business Instructor, Seton High School, Business Education Department, Baltimore, Maryland (March 1987–June 1987)

Filled a temporary business instructor position for eight weeks in the Business Department

Maintained attendance, grades, completed performance reports, prepared lessons, student activities

Classes consisted of homeroom, typing, and English, hall and restroom check

Upward Bound Instructor, University of Maryland Eastern Shore, Princess Anne, Maryland (May 1986–July 1986)

Provided typing instruction to youth enrolled in the summer Upward Bound Program.

Typing Lessons were prepared for beginners, intermediate, and advanced level students

Spent time discussing career objectives, college entrance exams, essay writing, and time management

Business Instructor, Woodbridge School for Secretaries, Salisbury, Maryland. (March 1985 - May 1985)

Provided instruction in Business Management and English for students pursuing a certificate in Secretarial Science

Classes met four times a week with 50 minutes for each session, attended teacher workshops, coordinated graduation activities

Maintained attendance, grades, completed performance reports, prepared lessons, student activities

ADMINISTRATIVE EXPERIENCE

Spherion Inc., Baltimore, Maryland 21201, (2007-2008)

ContractualAssignment: Front Desk Receptionist (Life Insurance Company)

Greeted potential policyholders upon arrival; informed staff member of their arrival

Created new folders using binding equipment for new policyholders

Received packages from Fed EX personnel and informed staff member of the delivered package

Placed in alphabetical order quarterly commission statements for staff members

Randstad of North America, Baltimore, Maryland 21201, (2006)

Contractual Assignments: Administrative Assistant (Manufacturing, Consulting, Property Management)

Assumed temporary assignments in the Baltimore metropolitan area from clerical to human resources

Performed meetings logistics data entry, clients updates’ data entry, and catholic relief services data updates

Interviewed candidates by phone for on-call staffing positions to determine availability and experience

Created spreadsheets listing scheduled and unscheduled interviews for onsite Human Resource Manager

Used internet to research courses on employee and labor relations workshops through national training companies

Scheduled interviews, provided directions to facility, compiled employment profiles, and typed appointment letters

Prepared personnel requisition forms and action forms; personnel folders, training requests, vendor selection forms

Collected, proofread and prepared department’s timesheets for Payroll Operations and submitted biweekly timesheets

Created, maintained, and updated personnel training manual, corporate handbook, staff directory, job descriptions

Administrative Assistant, University of Maryland at Baltimore School of Social Work, Baltimore, Maryland, 1994-1997

Provided administrative support to (1) Field Instructor and cumulative (33) graduate students in the field office

Handled office calendar, office supplies and equipment, relocation, travel expenses, meetings, monthly reports

Assisted the Director with student orientations, training booklets, training workshops, desk placement, etc

Coached students in using agency software and hardware in the completion of case plans, court documents

Served in the role as Department Coordinator for the foster care review board material and foster care families

Reduced completion time by 50 percent in the coordination of board material by recommending internal guidelines

Ms. Faith A. Bivens

***********@*****.***

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ADDITIONAL EDUCATION_

The University of Maryland Baltimore County, Baltimore, Maryland

Master of Arts Degree, School of Education, Concentration - Instructional Systems Design, Training and Development

Completed: December 2005, GPA 3.80

The University of Maryland Baltimore County, Baltimore, Maryland

Post Baccalaureate Certificate, School of Education, Concentration – Distance Education, Training and Development

Completed: December 2003, GPA 3.83

PROFESSIONAL DEVELOPMENT COURSES

Rockhurst University, National Seminars Group

How to Write Training Programs that Get Results Baltimore, Maryland-February 2004

How to Be A Better Trainer College Park, Maryland-April 2004

Human Resources and the Law Towson, Maryland-May 2004

American Management Association, (AMA)

Train-the-Trainer Washington, DC-March 2004

Building Effective Working Relationships Washington, DC-January 2004

WRITING ASSIGNMENTS

August 2005 - Executive Coaching: Is It Really Working

An 18-page research document with an executive summary detailing the purpose of executive coaching, the misconceptions,

the types, the benefits, the drawbacks, the approaches, the fees, when to use and when not to use, and how to select a seasoned

coach.

August 2004 - Urban Principals' Plight: Overcoming the Obstacles and Leading Urban Schools

An eight-page synopsis of the larger report, The Urban Principalship: Different Leaders for Different Schools, detailing

content portions addressing such elements as a) the characteristics of urban schools and how they differ from suburban

schools; b) the shortage of urban principals; c) the challenges urban principals face; d) best practices in training urban

principals.

August 2004 - The Urban Principalship: Different Leaders for Different Schools

A 30-page research document with power point slides that addresses seven elements: a) the characteristics of the urban

principalship; b) urban leadership challenges that urban principals face; c) making application for an urban principal;

d) profiles and preparation of urban school principals; e) leadership practices that work in urban school districts; f)

challenges and choices in urban education; g) the role of the African American church in urban school reform.

December 2003 - Change Management, It's How You Handle It

A 14-page document describing change management and its impact in organizations. The document includes the purpose, the

steps, the resistances, the strategies, or approaches to use, the people side of change management, and the suggested models

for managing and sustaining organizational changes.

December 2003 - Achieving Organizational Goals

An eight-page document that addresses the topic of what it takes to achieve organizational goals. The author shares with the

readers the results of a 2003 study prepared and administered by The Hay Group, a marketing and research firm in

Philadelphia and a European-based marketing firm that surveyed 100 companies and compiled eight factors that contributed

to employees' personal satisfaction with their jobs, which affected the company's ability to achieve and to sustain

organizational goals.

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