Sales Customer Service

EXECUTIVE SUMMARY

Accomplished training executive with a proven track record of identifying

learning and development needs and revitalizing training with an aptitude

for creating and delivering learning solutions that have a positive impact

on company growth. Managed sales, operations, and customer service training

teams implementing high standards for quick turnaround of exceptional

content and captivating delivery.

PROFESSIONAL EXPERIENCE

GALLAGHER BENEFIT SERVICES, INC. - Itasca, Illinois

2007 - Present

Vice President, Training & Communications

Reporting to the Executive VP, Technical Support and Compliance, lead all

training and communications functions for this subsidiary of the world's

fourth largest insurance brokerage.

. Implemented and administered new Learning Management System (LMS)

organizing all training and development events and sessions in central

repository resulting in greater compliance and utilization.

. Designed curriculum and delivered training for Salesforce.com CRM to 450

person sales team. Training attendees included sales, administrative,

management, and executives. New CRM adoption and utilization post-

training resulted in 8% increase in sales in first six months after

implementation.

. Coordinated efforts with insurance carriers to evaluate and select new

Advanced Sales Training for tenured benefits producers helping

organization to improve sales numbers 12% year over year.

XEROX CORP. / GLOBAL IMAGING SYSTEMS - Bolingbrook, Illinois

2006 - 2007

Director of Training

Reported to the Executive VP of Sales, lead a team of 6 directing all

functions of sales training including needs analysis, design, development,

implementation and evaluation for this print management company.

. Created new formal, 6 week New Hire Training program reducing sales

representative turnover by 17% in the first year, and reduced new sales

representative ramp-up period from 180 days to 60 days.

. Executed new Advanced Sales Training for tenured sales representatives

which helped organization to set sales records for new business within a

calendar year - sales up 22% over '05 results.

DICTAPHONE CORP. - Aurora, Illinois 2005 - 2006

Manager, Sales Training and Development

Reported to the Senior Director, Sales Training and Development and

directed all functions of sales training including needs analysis, design,

development, implementation and evaluation.

Collaborated with Marketing and external resources to create and

continually update sales force productivity training programs, resulted

in attaining 138% of '05 revenue target, up from 89% in '04.

. Demonstrated return on investment in excess of 130% on all newly

introduced training programs.

CIMCO COMMUNICATIONS, INC. - Oakbrook Terrace, Illinois 2003 - 2005

Corporate Training Manager

Reported to the VP of Human Resources managing all functions of sales,

customer service, operations and leadership training including needs

analysis, design, delivery, certification and evaluation.

. Provided a $1.7MM increase in revenue over '03 results by coordinating

with sales leadership to design and implement critical sales training and

development strategies improving sales performance.

. Developed CIMCO University, a certification program utilizing metrics to

improve operational and sales performance. Resulted in 12.3% employee

satisfaction rating improvement over '02 results.

MCI/WORLDCOM, INC. - Downers Grove, Illinois 2000 - 2003

Senior Manager of Training, Wireless Division 2002

Reported to VP of Customer Care and directed nationwide team of 4

supervisors, 20 trainers and 8 developers. Team designed and delivered

training sessions for 2300 person customer service division in rapidly

changing cellular business. Managed $657K annual budget for training and

development.

. Implemented 180-day new hire training program, reducing churn in unit 48%

annually.

National Training Manager, SkyTel & MCI Divisions 2001-2002

Reported to VP of Training, supervising a remote team of 5 sales trainers

delivering high impact training sessions to new hires of both SkyTel

Direct, and MCI Small Business Direct sales divisions.

. Coordinated with divisional VPs to ensure integrity of training

nationwide. Resulted in unexpected MCI channel expansion from staff of 30

in 3 markets, to staff of 175 in 9 new markets in 6 months.

. Modernized new hire training program reducing ramp-up time for new sales

employees from 180 days down to 90 days. Result was an additional $867K

of revenue from new sales people in '01.

Regional Training Manager, SkyTel Division 2000-2001

Reported to General Manager driving achievement of sales goals for 11-state

Midwest Region through training and ongoing coaching of sales force of 77

and 6 members of sales management.

. Revolutionized training by introducing WebEx online training, preserving

$372K for travel budget.

ALLSTATE, INC. - South Barrington, Illinois 1999 - 2000

Training Manager - Independent Agencies

COUNTRY INSURANCE AND FINANCIAL - Arlington Heights, Illinois 1996 - 1998

Insurance Agent - President's Club sales award "All American" in '94

1993 - 1995

CELLULAND, AMERITECH CELLULAR AGENT - Arlington Heights, Illinois 1991 -

1993

Inside Sales Manager

COMDISCO, INC. - Rosemont, Illinois 1986 - 1991

Inside Sales Representative

EDUCATION

University of Phoenix - Bachelor of Science - Business/Management

2006

Licensed Life/Health and Property/Casualty Insurance Agent in Illinois

1993-Present

ADVANCED TRAINING / CERTIFICATIONS

Salesforce.com - CRM Application - Certified Instructor / System

Administrator 2009

Cornerstone OnDemand - Learning Management System (LMS) - Certified System

Admin. 2008

Miller Heiman Sales Training- Executive Impact Course - Certificate of

Completion 2008

Camtasia, Articulate, & Captivate - Instructional Design Tools - Advanced

User 2006

Miller Heiman Sales Training - Strategic Selling Course - Certificate of

Completion 2006

American Society for Training & Development (ASTD) - Membership

2003

WebEx/Adobe Connect Pro/GoToMeeting - Distance Learning Tools - Certified

Instructor 2000

Achieve Global - Professional Selling Skills Course - Certificate of

Completion 1999

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