Customer Service Technician
Resume:
Kenneth Wallace *** N G ST.
Hugo, OK *****
***************@*****.***
Certifications CompTIA A+ Certified Computer Technician
Microsoft Certified Professional
Technical Hardware diagnosis, parts replacement, part recommendations, new hardware configuration,
Skills driver installation, preventative maintenance, scheduled systems cleaning
Software diagnosis, operating system configuration, operating system and driver installation,
data recovery, drive upgrade and data migration, operating system/software upgrades
General electronics testing and repair; AC/DC theory, multi-meters, oscilloscopes, wiring,
soldering, component replacement, mechanical repair and replacement, reading schematics,
EEPROM programmers/testers, hand tools, chemical cleaners, cable testers, IC testers
Network design and installation, cable installation, cable termination, network switches, Network
Attached Storage, print servers, UTP, coax, network protocol configuration, TCP/IP, routing, sub-
netting, WAN connectivity, Internet connectivity, Wireless LAN configuration
Network security implementations, virus removal and prevention, VPN, firewall configuration
Server implementation and installation; MS Windows Servers, Linux, SQL Server, MySQL, IIS,
Apache HTTP, print, fax, proxy, FTP, file, Active Directory
Backup system installation, backup strategy analysis and implementation, backup hardware
installation, user training of backup systems, off-site backup automation, tape backup, network
storage, RAID arrays, mirrors
Software development; MS Visual Studio, C, C++, VB, shell scripting, MS SQL, PHP, MySQL
Software experience; Linux/Unix variants, Microsoft Windows 3.1/95/98/2k/XP/Vista/7, MS Office
97-2007 Word/Excel/Access/Outlook, Apple systems, AS/400 connectivity
Printer repair; cleaning, mechanical sub-section replacement, print head replacement, laser
module replacement, fuser replacement, paper feed mechanisms, rollers, toner recharging
Customer service; good interpersonal skills, customer consultations, customer solution oriented,
trip planning and organization, customer training
09/2008 – Current Self-employed Blairsville, GA – Hugo, OK
Employment
Computer consultant; hardware/software diagnosis and repair, consultations, network
History
administration and repair, security solutions, electronics repair
09/2000 - 09/2008 Integrated Database Management Systems, Inc. Blairsville, GA
Owner/Software developer; trucking brokerage management. Freight matching website
development; C++, VB, SQL Server, PHP/MySQL, HTML, Access
Computer technician; hardware/software repair, parts replacement, printer repair, network
installation and repair, software configuration, backup and security solutions.
05/1998 - 09/2000 Skyway Computer Solutions Murphy, NC
Highly requested business account technician
In-house and field service for private residence and business accounts. Consultations,
site-wide upgrades/rollouts, parts replacement, network administration
Hardware/software diagnosis, OS configuration, driver updates, cabling, printer repair
.
03/1997 - 03/1998 Triple D Computers Hugo, OK
Employment
Computer technician, in-house and field service for private and business accounts.
History
(continued) Hardware/software installation, troubleshooting and repair, network installation, customer
training
03/1992 - 03/1997 Ford Grocery Company Hugo, OK
Meat Department manager, responsible for all daily operations and sales, customer
service, employee supervision, ordering, stocking, cutting, wrapping, clean and prep
02/1989 - 08/1991 Byng Public School System Ada, OK
School system computer maintenance, repair and installation.
Custom database development as needed by various departments. Document and data
migration, faculty training
02/1987 - 02/1989 Computer Systems of Ada Ada, OK
Computer technician, in-house and field service for private residence and business
accounts, hardware/software installation and troubleshooting, IBM PC/clone building,
network and serial terminal installation
06/1983 – 08/1983 Apple Computer Store Ada, OK
Computer technician assistant; computer cleaning, parts installation, customer training
03/1991 – 03/1992 Cleveland Institute of Electronics Cleveland, OH
Education
1. Electronics Technology with Laboratory
AC/DC Circuit Theory including semiconductors, amplifiers, filters
and logic circuits
Electronics mathematics and fundamentals
Identifying components
Working with PC Boards, soldering and using testing equipment
08/1986 - 05/1988 East Central University Ada, OK
Accrued approximately 30 hours credit toward BS degree
Electronic Engineering major, Computer Science minor
DC Electronics
Basic Programming
Data Structures Analysis
08/1982 - 05/1986 Byng High School Ada, OK
Future BS Electronics Engineering
Education/
Cisco Certification (CCNA)
Certification
Goals CompTIA Server+
CompTIA Security+
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