Project Manager Customer Service

IT Director / IT Project Manager / business systems manager

IT Project Management ( Strategic Planning & Business Alignment (

Technical Team Leadership

Technically astute IT Director with solid record of managing variety of IS

and software development projects to ensure efficient operations, reduced

costs, and increased revenue for global leader in industrial and household

protective solutions manufacturing. Continuously achieved company and

client goals through leadership of complex systems design and

implementation, software upgrades and enhancements, and database

management. Lead IT projects and technical teams and set schedules and

budgets to drive projects to closure and deliver strong solutions for

business requirements.

Process Improvement ( Technical Team Leadership ( Client Relations &

Service

Application Modification & Installation ( Requirement Definition (

Technical Problem Solving

Database Management ( System Design & Management ( Network

Administration

. Interpersonal Communication ( Project Management ( IT Governance

EXPERIENCE & SELECTED ACCOMPLISHMENTS

ANSELL HEALTHCARE LTD, Red Bank, NJ

1994-2009

Ansell Limited is a global leader in barrier protective solutions with

operations in the Americas, Europe, and Asia with assets over 1.2B.

Ansell designs, develops, manufactures, and markets a wide range of

protective gloves and clothing for both industrial and household

applications.

IT Director / Project Manager (2000-2009)

Spearheaded short- and long-term strategies to provide cost-effective

development and operation of information systems, IT functions, and major

applications for business needs in Ansell's American Region (North America,

Canada, Latin America, and Mexico).

Managed Projects across 3 distinct lines of business reporting to (2)

Senior Vice Presidents of Sales & Marketing for each division. Managed and

directed staff of (18) including analysts, LAN Administrators, technicians,

and managers. Generated software development schedules; annual IT budgets

and expenses; and strategic business plans. Managed and resolved data

communication infrastructure issues.

. Managed and supervised the implementation of a CRM initiative for

Sales and Marketing utilizing Web Based platform with data

synchronization to host server and jasper reporting interface. This

software implementation has automated 90% of Ansell's manual sales

processes, increasing expected sales revenues to $3.5M.

. Actively manage project milestones, issues, and risks in accordance

with the Software Development Life Cycle.

. Create project plans, project Roles & Responsibilities and status

reports.

. Manage project budget and spending.

. Manage project change control process.

. Vendor Management (onshore & offshore)

. Manage team status meetings, steering committee meetings, and other

project meetings as required.

. Cut IT budget from $7.2M to $6.5M over three-year period.

. Directed and implemented Distribution West Coast systems to reduce

freight cost $800K annually.

. Set strategic direction, defined cost savings initiatives, and

consolidated servers across region, decreasing amount of support

needed and reducing outsourced maintenance contract costs.

. Responsible for all IT H/W & S/W Project sanctioning and procurement

for the region.

. Reduced communication budget year on year with $100K savings and

improved services.

. Managed outsourced Help Desk Team with internal IT group to service

the region.

ANSELL HEALTHCARE LTD, CONTINUED

Business Systems Manager (1996-2000)

Managed and supervised implementation and migration of two ERP companies

into a single company running multiple plants on AS400 Platform.

Incorporated financial, customer service, order entry, marketing,

distribution, planning, inventory, and manufacturing control. Managed

project teams and completed project on time and within budget with

excellent results.

. Implemented Data Warehouse business plan and delivered strategic

initiative to region.

. Integrated Lotus Notes EMAIL system for all North American 900 End-

Users.

. Directed LAN TEAM activities for server setup and installs and

developed complete training program.

IT Business Analyst (1994-1996)

Analyzed business processes and existing software systems and recommended

and implemented enhancements to support business needs. Planned, scheduled,

and facilitated Information Technology projects in all areas of the

company.

IT Business Analyst / Programmer (1980-1994)

Worked in the Financial Banking Industry working on multiple asset /

liability applications both in the support of new modifications and new

applications.

EDUCATION & professional training

Common Business Oriented Language (COBOL) Programming

RPG Programming / BAL Programming

Electronic Computer Programming Institute

Business Administration

Brookdale Community College

Project Management Courses / Managing Multiple Projects

technical proficiencies

Hardware

IBM Mainframe: IBM I-series & P-series, RS6000

PCs: HP, DELL, and IBM

Software

CA/PRMS ? Power Bench ? Cognos ? Lotus Notes Domino ? Client Access

Windows 2003 ? VPN Access ? Microsoft Office 4.3 ? Lotus Notes

version 7.5

Hyperion 4.3 ? Microsoft Project 2003, Word, Excel, and PowerPoint, MVS,

CICS, Cobol, CICS Command level, Java SE 5.0, MySQL 5.0, Tomcat 6.0

Communications

Ethernet ? Window 2003 ? TCPIP ? MPLS

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